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曼徹斯特米德蘭酒店的評價

4 out of 5
曼徹斯特米德蘭酒店
16 Peter Street, Manchester, England

評價

8.4

很好

10 分評分，優異；1346 則評價中有 755 則" "
8 分評分，不錯；1346 則評價中有 292 則" "
6 分評分，一般；1346 則評價中有 151 則" "
4 分評分，欠佳；1346 則評價中有 92 則" "
2 分評分，很差；1346 則評價中有 56 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

Lai Ling

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
位置很好超方便，暖氣水溫很好，房門略殘舊開關時發出吱吱聲。
於 2022 年 12 月住了 1 晚

8/10 不錯

manfung

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
好很好
於 2022 年 9 月住了 2 晚
Anthony 於 2022年11月1日的回應
Thank you!

8/10 不錯

Gunnar

讚好：整潔度和住宿狀況
於 2024 年 5 月住了 2 晚

8/10 不錯

Carolyn

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful upmarket hotel steeped in history. Attractive decor, welcoming staff. Our king size deluxe roomand bathroom were lovely and spacious but unfortunately the view out the windows was of a small inner roof and other inward looking toom windows. The breakfast was good with plenty of choices. Busy lifts at check out time meant we had to wait at least 5 min for a space in one. The hotel was very convenient for the city centre and for the whole tram network.
於 2024 年 5 月住了 1 晚

10/10 優異

Tara

讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel
於 2024 年 5 月住了 1 晚

10/10 優異

Denis

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It has an old fashioned classic feeling - in a good way! Staff are superb. Location excellent.
於 2024 年 5 月住了 2 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年5月14日的回應
Dear Denis,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 優異

Joe

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel is fantastic and great location
於 2024 年 4 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年5月11日的回應
Dear Joe,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 不錯

Lutz

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good business hotel. I little bit noosy due to the direct proximity to the tram!
於 2024 年 5 月住了 3 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年5月11日的回應
Dear Lutz ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.I do apologize for any inconveniences caused by external noises. Due to our iconic and central location of our city centre hotel, external noise is out of our control, unfortunately. The Midland is a Grade II listed building and our interference in terms of the infrastructure and insulation of the windows is very limited. Looking forward to having you over again,

10/10 優異

Claudia

家人同遊
讚好：整潔度和住宿狀況
Super lief personeel, uitstekend ontbijt. Lekkere kamers
於 2024 年 5 月住了 2 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年5月11日的回應
Dear Claudia,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 優異

Philip

家人同遊
讚好：住宿狀況
Couldn’t fault anything Staff and facilities excellent
於 2024 年 5 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年5月11日的回應
Dear Philip,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 優異

Ivan Miguel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年5月11日的回應
Dear Ivan Miguel,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 不錯

Grace

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年5月11日的回應
Dear Grace,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 優異

Asim

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautifully decorated Hotel. The Suites are sizeable and the staff do try hard to please. Breakfast buffet has plenty of variety and tasty! The Spa itself is cozy but splendid and the treatments are definitely some of the best to be had.
於 2024 年 4 月住了 3 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年5月11日的回應
Dear Asim ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 優異

Gavin

讚好：整潔度、職員與服務和住宿狀況
Excellent location. Lovely building and attentive staff
於 2024 年 2 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年5月11日的回應
Dear Gavin,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 優異

jason

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved the timeless sense of grandeur and history of the hotel. The first impressions of the walk-in to reception were impressive. The young university students on reception were incredibly engaging and helpful.
於 2024 年 4 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年5月1日的回應
Dear jason,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 優異

lloyd

於 2024 年 4 月住了 1 晚

10/10 優異

Daniel

於 2024 年 4 月住了 2 晚

8/10 不錯

Stuart

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年5月1日的回應
Dear Stuart ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 不錯

David

讚好：整潔度、職員與服務和住宿狀況
I always stay in the Midland - great location
於 2024 年 4 月住了 2 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年4月26日的回應
Dear David,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 優異

Marie Noel

於 2024 年 4 月住了 6 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年5月14日的回應
Dear Marie Noel,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 不錯

Holly

於 2024 年 4 月住了 2 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年5月12日的回應
Dear Holly,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 優異

Adam

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年4月22日的回應
Dear Adam,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 不錯

Brian

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Breakfast was not great
於 2024 年 4 月住了 2 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年4月22日的回應
Dear Brian,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 優異

Michael

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the look of the hotel inside and out. Extremely comfortable bed
於 2024 年 4 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年4月22日的回應
Dear Michael,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

2/10 很差

Michael

Dimitris Gioldasis, Guest Relations Manager 於 2024年5月11日的回應
Dear Michael,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

6/10 一般

Christian

親子同遊
讚好：整潔度
It was OK.
於 2024 年 4 月住了 2 晚
Kieran Leggett Guest Relations 於 2024年4月16日的回應
Dear Christain,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We have taken the feedback on board relevant to the areas you have highlighted and we will do our best to improve.If you wish to further discuss your thoughts with us, please contact our Guest Relations team on midlandhotelguestrelations@leonardohotels.com and we will be happy to assist.Kindest regards,

10/10 優異

Julie

於 2024 年 4 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年5月11日的回應
Dear Julie ,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 優異

Pamela

於 2024 年 4 月住了 2 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年5月11日的回應
Dear Pamela,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 優異

Thomas

讚好：整潔度和職員與服務
A great stay as always in a lovely hotel. Staff helpful and friendly and hotel was clean.
於 2024 年 4 月住了 1 晚
Kieran Leggett Guest Relations 於 2024年4月16日的回應
Dear Thomas,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Kindest regards,

6/10 一般

Robin

商務旅客
不滿：整潔度、設施服務和住宿狀況
I think this property needs work and attention to be classed as VIP/4-5 Star. The main thing for me was cleanliness and attention to detail. Within my room, there was black mould on the shower head. In the spa, the “thermal” shower head was coated in black mould as well and that made me question the entire cleanliness of the spa such as the sauna and steam room - they also do not provide any robes nor slippers to cover your body/feet. The hallways, doors, and bathrooms within the hotel are very dated and the carpets are all dirty and aged. The lobby feels like you are entering a prestigious hotel, but there is a lack of attention to the guest experience and ensuring comfort. Personally, I cannot stay in a hotel where the cleanliness is an issue.
於 2024 年 4 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年4月10日的回應
Dear Robin,Thank you for taking the time to share your feedback for your most recent stay at The Midland Manchester Hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.I do apologize for the issues in your room and Spa public areas. I have passed your feedback on to our Housekeeping and Maintenance Managers, so that they make sure those issues do not come up again. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Should your travels ever find you in If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours Sincerely,

10/10 優異

Lisa

於 2024 年 4 月住了 2 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年4月10日的回應
Dear Lisa,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 不錯

Judy

於 2024 年 4 月住了 6 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年4月10日的回應
Dear Judy,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 不錯

Marie

讚好：整潔度、職員與服務、設施服務和住宿狀況
Having experienced a few issues the hotel management spoke to me and I must say I was very impressed with how they handled things. Some people stood out especially the concierge, Bev in the breakfast room. Abdul on the night shift, Tom and Holly on the management team.
於 2024 年 4 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年4月8日的回應
Dear Marie,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We have taken the feedback on board relevant to the areas you have highlighted and we will do our best to improve.I am very glad to hear that the issues you faced were rectified promptly and resulted to a great experience for you.Looking forward to having you over again,

10/10 優異

Nick

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful stay as always at the Midland but be aware! Receptionist in the spa insisted that you must book to use the pool or gym! Although we are post COVID I’ve never had to book to use the leisure facilities but they were adamant. Checked on the website and nothing is mentioned about having to book to use the pool. Hotel reception check in and out was exceptional as were the bar and restaurant staff who couldn’t do enough for you….sadly let down on the experience in the spa but will be back.
於 2024 年 4 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年4月8日的回應
Dear Nick,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.In terms of the Spa access, that is only available after your check in time. Every guest is eligible for a 1-hour complimentary access to the Rena Spa facilities, subject to their availability. Guaranteed time in the Spa is only secured if part of Spa packages. This is a service used by both external and hotel guests and its availability can be very limited on busy days, which is why it is available for 1 hour and only after you check in. I do apologize if this was not communicated effectively by my colleagues whilst you were being served on the day and I shall definitely share this with their Manager so that they issue further training.Looking forward to having you over again,

8/10 不錯

Gavin (Miami)

讚好：整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年4月8日的回應
Dear Gavin,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 不錯

Lynda

讚好：整潔度、職員與服務和住宿狀況
Lovely 5 star hotel. Awesome breakfast and posh looking room. My single bed and the chairs not soft though. No extractor or loo brush in bathroom. Double yellows outside not east to drop off luggage, guests. Suggest a Drop off zone, like other posh hotels have. Very helpful staff. Overall would stay again.
於 2024 年 3 月住了 3 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年4月8日的回應
Dear Lynda,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 優異

Lee

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel would stay again
於 2024 年 3 月住了 3 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年4月8日的回應
Dear Lee,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 優異

Marie-Claire

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A beautiful hotel situated right in the heart of the city.
於 2024 年 3 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年4月8日的回應
Dear Marie-Claire,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

6/10 一般

WENDY

於 2024 年 3 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年4月22日的回應
Dear WENDY,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

8/10 不錯

Gayle

於 2024 年 3 月住了 4 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年4月18日的回應
Dear Gayle,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

10/10 優異

Kathy

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
It was the first visit for us. Everything was lovely, the hotel and staff were excellent. Would defintely recommend.
於 2024 年 3 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年3月30日的回應
Dear Kathy,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,

6/10 一般

alan

家人同遊
讚好：整潔度、職員與服務和設施服務
The receptin area was good The staff were excellent The breakfast was good The entertainment was good the reception room was good also. Our room 505 was very small decor tired bath room excellent, The room was very noisy all night long.Partly due to the air conditioning Mainly noise from outside.
於 2024 年 3 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年3月30日的回應
Dear Alan,Thank you for your review of your most recent stay at The Midland Manchester Hotel! We have taken the feedback on board relevant to the areas you have highlighted and we will do our best to improve.Looking forward to having you over again,

4/10 欠佳

Pam

伴侶同遊
不滿：整潔度
Even though it has recently been refurbished there was mould all over the bathroom and the shower tray didn’t drain. The Elmiss products were nice though. The net curtains were filthy and the room was dusty although it was well stocked. The bed was comfy but communication off the staff wasn’t great so we missed breakfast. When I rang for room service I was told I was to have put my request in via door hanger before 2. I told him I wasn’t told that even though I mentioned I wanted breakfast to my room when I checked in. He said it was explained on the welcome letter, It wasn’t! We were overall disappointed with our stay and won’t choose The Midland again.
於 2024 年 3 月住了 1 晚
Anna and Guest Relations 於 2024年3月31日的回應
Dear Pam, Thank you for taking the time to share your feedback for your most recent stay at The Midland Manchester Hotel. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please be aware our Reception Manager has been passed along your feedback in order for us to improve.Warmest regards,

10/10 優異

Ilja

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 3 晚
Kieran Leggett Guest Relations 於 2024年4月16日的回應
Dear llja,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Kindest regards,

10/10 優異

Niall

於 2024 年 3 月住了 2 晚
Kieran Leggett Guest Relations 於 2024年4月16日的回應
Dear Niall,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Warmest regards,

10/10 優異

Demi

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was excellent!
於 2024 年 1 月住了 1 晚
Guest Relations 於 2024年3月22日的回應
Dear Demi,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Dimitris GioldasisGuest Relations Manager

4/10 欠佳

Farah

讚好：整潔度和住宿狀況
不滿：職員與服務
I booked this hotel on a Friday for a Saturday night. When it was check in time we got told the spa was fully booked for the day and we could not use the facilities. This should be stated before booking the hotel as we solely booked to stay here for the spa
Guest Relations 於 2024年3月22日的回應
Dear Farah,I understand the frustration with the Spa access. Unfortunately, this is a service used by both external and hotel guests and its availability can be very limited on busy days, which is why it is available for 1 hour and only after you check in. Specific packages and reservations made directly for Rena Spa, may come under different arrangements.I do apologize if this was not communicated effectively by my colleagues whilst you were being served on the day and I shall definitely share this with their Manager so that they issue further training. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours Sincerely,Dimitris GioldasisGuest Relations Manager

6/10 一般

Julie

家人同遊
不滿：住宿狀況
The hotel has no parking area and the nearest parking facility is about 15mins walk away.
於 2024 年 3 月住了 5 晚
Midland Reception 於 2024年3月22日的回應
Dear Julie,Thank you for taking time to provide us with some feedback. We offer discounts on both the Q-Park and the NCP car parks, NCP Manchester central is located about a 3 minute walk directly behind our building so we apologise if you had issues finding this. Please let a member of the team know when you next stay and we will be happy to direct you.Kind regards,Reception

6/10 一般

Heidi (Preston)

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
It was ok
於 2024 年 2 月住了 1 晚
Dimitris Gioldasis, Guest Relations Manager 於 2024年3月30日的回應
Dear Heidi,Thank you for your review of your most recent stay at The Midland Manchester Hotel! Looking forward to having you over again,

10/10 優異

Alun

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
ideal
於 2024 年 3 月住了 1 晚
Guest relations 於 2024年3月22日的回應
Dear Alun,Thank you for the great review of your most recent stay at The Midland Manchester Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Looking forward to having you over again,Dimitris GioldasisGuest Relations Manager