「The hotel is not what it claims to be.
First of all, the hotel is categorized as a 3-star hotel, not a 4-star hotel, which is also clearly displayed at the reception. I booked a Deluxe room, but I was initially given a Standard room on the 4th floor without any explanation. My first room was also not properly cleaned, and after checking it, the staff eventually had to agree. They did change my room without any problem, which I appreciated.
However, changing the room did not solve the issues....
「The hotel is not what it claims to be.
First of all, the hotel is categorized as a 3-star hotel, not a 4-star hotel, which is also clearly displayed at the reception. I booked a Deluxe room, but I was initially given a Standard room on the 4th floor without any explanation. My first room was also not properly cleaned, and after checking it, the staff eventually had to agree. They did change my room without any problem, which I appreciated.
However, changing the room did not solve the issues....
Phillip