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Palais Donab

4.0 star property

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Near Jemaa el-Fnaa and Majorelle Garden, Palais Donab provides a free daily manager's reception, a rooftop terrace and a coffee shop/cafe. The on-site local and international cuisine fine-dining restaurant, RESTAURANT EL BACHA, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room

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About this property

Palais Donab

  • Upscale riad near Jemaa el-Fnaa
  • Located close to Majorelle Garden, Palais Donab provides a free daily manager's reception, a rooftop terrace and a coffee shop/cafe. The on-site local and international cuisine fine-dining restaurant, RESTAURANT EL BACHA, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and dry cleaning/laundry services.
  • Additional perks include:
    • An outdoor pool, along with sunloungers and pool umbrellas
    • A round-trip airport shuttle (surcharge), coffee/tea in reception and concierge services
    • Luggage storage, multilingual staff and a front desk safe
    • Tour/ticket information
  • Room features
  • All rooms are individually furnished, and include comforts such as air conditioning and bathrobes, in addition to perks such as free WiFi and safes.
  • More amenities include:
    • Free toiletries and hairdryers
    • Flat-screen TVs with cable channels
    • Wardrobes/cupboards, daily housekeeping and phones

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 50.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: EUR 120.00
  • New Year's Eve (31 December) Gala Dinner per child: EUR 131.06 (from 2 to 5 years old)
  • A tax is imposed by the city: EUR 3.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 12.50 per person (one-way)
  • Airport shuttle fee per child: EUR 5.00 (one-way), (up to 10 years old)
  • Nearby parking fee: EUR 5 per day (984 ft away)
  • Rollaway bed fee: EUR 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Palais Donab have a pool?

Yes, this property has an outdoor pool.

Is Palais Donab pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palais Donab?

Palais Donab doesn't offer parking.

What time is check-in at Palais Donab?

Check-in start time: 2 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Palais Donab?

Checkout is at noon.

Does Palais Donab provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 12.50 per person applies.

Where is Palais Donab located?

Located in Medina, this riad is within a 15-minute walk of Ensemble Artisanal and Jemaa el-Fnaa. The Secret Garden Medina Marrakech and Le Jardin Secret are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.0

Cleanliness

9.6

Location

9.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 19 out of 25 reviews
Rating 8 - Good. 6 out of 25 reviews
Rating 6 - Okay. 0 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 0 out of 25 reviews

Reviews

Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You won’t be disappointed!

Excellent! Would definitely recommend and stay again. Fabulous location within the Medina
Stayed 7 nights in Feb 2025
Verified

8/10 Good

Paul Michael

Liked: Staff & service
Very beautiful Riad in an amazing location - staff were excellent and complimentary breakfast really good. We have given 3 stars for property as our bathroom had a terrible smell. Overall we enjoyed it here as our first stay in Marrakech
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excelent - staff, room, breakfast, location, interior, safe, well equipted with anything we needed, even fresh fruits served in the afternoon or tea with cookies. Staff was helpfull with every single need, housekeeping amazing too! Breakfast was delicious and very big each morning, area where breakfast served was so beautiful and refreshing for the eyes, with birds chirping all around you! We definitelly come back there!
Stayed 8 nights in Jun 2025
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, excellent staff and service. Thank you for a wonderful stay. Kind Regards Tim H
Stayed 5 nights in May 2023
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Riad kept in immaculate condition. It is more like staying in someone’s home than staying in a hotel. We definitely will be back some time in the future.
Stayed 3 nights in Feb 2023
Verified

8/10 Good

Maria Grazia

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Tutto bello ma ci vorrebbe più manutenzione
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

FABRICE

Liked: Staff & service, amenities, property conditions & facilities
Le lieu est magnifique, le personnel est très agréable et disponible. Le cadre de cet établissement est magnifique et son restaurant est de grande qualité.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
È un posto pieno di fascino ,in una posizione centralissima. Il ristorante dell’albergo è ottimo e il personale disponibile e molto gentile . Lo consiglio tranquillamente
Stayed 5 nights in Nov 2022
Verified

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Palais Donab! The staff was friendly and accommodating. I was happy to have arranged a car with them to get me from the train station as it was my first time in Marrakech. The daily breakfast was EXCELLENT. My room was great- spacious, cool character, great AC, and a comfy bed. I thought the location was great and it was easy to get around the city from the riad. Would definitely recommend staying here!!
Stayed 4 nights in Jun 2022
Verified

10/10 Excellent

Simeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So it’s been 20 years since I stayed in this old beauty a d not much has changed. The furniture once new was now a bit dated, it’s falling apart a little here and there but really this is just nit picking. The menu was a little limited but it was well cooked. If you are looking for a sublime beautiful retreat in the heart of the medina then look no further. It’s a tremendous grand beauty. It’s in the best location and the staff are more than helpful. 9/10
Stayed 8 nights in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Riad in great location, easy access to taxis

great stay, very good location, major problem the hotel shows up in the wrong place on gps. no problem if taking taxi, but we were lost trying to find where it indicated on "maps", the hotel should fix that bad link. pool was pretty, but not as clear as one would expect, breakfast fine but not as great as many other Riads.
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Coming back!

Will definitely be staying here again next time we are in Marrakech! The location is superb, the rooms are spacious and beautiful, and the food is top notch!
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Philippe

Liked: Staff & service, property conditions & facilities, room comfort
Bel endroit bien placé, calme avec un personnel très accueillant Les petit déjeuner ainsi que le dîner étaient très bien. La suite KOUTOUBIA est très belle mais la salle d bains est sale et à refaire...
Stayed 3 nights in May 2019
Verified

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionnel

Palais magnifique a taille humaine Maison d hotes adresse a faire
Stayed 2 nights in Mar 2019
Verified

8/10 Good

Kathryn

Beautiful architecture and decorations. Warm service and delicious food. Very quiet and great break away from the craziness of the city. Minutes away from the souks. Very safe area as armed guards are at the top of the street for the royal palace. Arrange a private driver from the airport through the riad as you’ll never find it yourself.
Stayed 2 nights in Nov 2018
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peace and quiet in the heart of Marrakech

Palais Donab is a traditional Riad situated inside the old walls of Marrakech, immediately north of the Souks. The surrounding area is a maze of little lanes and alleys that are consumed by the noise of scooters, merchants offering their wares, calls to prayer, bustling crowds, donkeys pulling heavily laden carts, but ... ... step through the front door of Palais Donab and everything that goes on outside can be put aside! Instead, you can enjoy the sound of birds singing and the gurgling of the pool whilst relaxing under the shade of an abundance of citrus trees or resting in your room. We spent 5 nights in the Royal Suite, which was very spacious and provided everything we needed during our stay. The staff are lovely and the speed of service is relaxed, reminding us that we were there to slow down and enjoy aspects of life that our normal manic existence can often overlook.
Stayed 5 nights in Oct 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis within the Medina. Quiet, calm, beautiful, with wonderful staff.
Stayed 7 nights in May 2018
Verified

10/10 Excellent

JM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing property, helpful staff, superior food

We visited Marrakech in March 2018 and stayed at Palais Donab for 4 nights as part of our trip. The property was amazing, and was the most well-maintained riad we stayed at on our trip. The staff was very helpful, coordinating our taxis & restaurant reservations -- and the food at their restaurant, as it turned out, was better than much of what we experienced across Morocco. .
Stayed 4 nights in Mar 2018
Verified

10/10 Excellent

penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incrível!

Tivemos um up grade para o maior quarto, mas de qualquer maneira todos eles precisam ser amplos, confortáveis e limpos. Decoração e móveis novos. Funcionários atenciosos e falavam inglês e francês. Localização ultra segura, por estar do lado da casa do rei, é bem próxima e de fácil acesso à praça principal, onde tudo acontece! Restaurante e café da manhã muito bons!
Stayed 2 nights in Dec 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location for the Artisans

Staff are wonderful, make you feel very welcome. The atmosphere of the Riad is very calming and their dining room around the pool/courtyard is excellent.
Verified

10/10 Excellent

antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Flavia

Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Verified

8/10 Good

Enrique

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019