We stayed at Riad Jona for three nights and found several aspects of the property genuinely enjoyable. The riad is beautifully decorated, centrally located, and very convenient for exploring Marrakech. Our room was spacious and clean, and the staff were generally friendly and helpful throughout our stay. We also thoroughly enjoyed the massage itself, which was excellent.
However, there were a number of issues that affected our overall experience. Unfortunately, we had no hot water for two of the three nights. Although we were offered a room change on the final night, the inconvenience had already impacted our stay. The first room we were assigned also had an unpleasant sewage-like smell, which was disappointing.
There were also some unusual and avoidable service concerns. At 11 p.m. one evening, we were asked to settle the bill because the card machine “might not work” the next morning, which felt inconvenient and unnecessarily stressful. When the bill arrived, we noticed an erroneous charge for an extra coffee, and a miscommunication resulted in an overcharge for the massages. We were also meant to receive a complimentary bottle of wine, which was never provided. Additionally, although the massage itself was very good, the therapist arrived slightly late.
Riad Jona has a lot of potential thanks to its charm, location, and overall ambiance, but more consistency and attention to detail would significantly improve the guest experience.
