Masasa Holiday Rentals

"Excellent customer service! "

"Staff are excellent. Bathroom plumbing is poor: no pressure on sink faucet and sink drain needs work. Food is good but pricey for location. "

"It’s a very nice place and food is great with reasonable price"

"Nice pool, helpful staff."

"Small that i expected. But very private"

"Staff were helpful and courteous. Room was awful. We booked premium room, but the room was terrible. It did not look similar to the picture that was advertised. The 3rd floor carpeting in the corridor was stained with pet urine and smelled awful. The elevator was tight and looked like it needed maintaining. We found pet excrement in carpeting. The room smelled smoke in a non smoking room and smells pet urine. The curtains were black in color where the original color was suppose to be white and appeared moldy. The bathroom floor tiles were moldy. Bedsheets appeared clean. No telephone in the room but you are asked to communicate by WhatsApp or Viber. I communicated through WhatsApp about a change in room but no reply even after checkout. We had to finally go to reception the next day prior to checkout to ask for another room. After much discussions, we were given a new room in the 4th floor. The new room was updated and cleaner. No clothes iron nor hair dryer in the room. Buy when requested, staff were able to accommodate right away. Check in seemed to take a long time. Checkout was ok. Seems there is only 1 staff in the reception area and security had to find someone to help during checkout. Perhaps staffing should be managed better by management. Security in the front entrance was excellent. Staff were courteous and professional. Management need to maintain the rooms better. Would not come back. "

"Excellent location, extremely friendly staff including a wonderful dive crew, and very good food. One of the best hotel stays I’ve had. "

"Needs maintenance! "

"Room was ok. Some upgrades are needed. Staff was amazing and exceptionally helpful "