马特莱的别墅

“The villa was pretty nice, bathrom notvthe best, view was sensatiomal! There was a lot of oroblems! Firsly itcwas very difficult to access the property, we arrived late, we expected to have dinner at a restaurant, instead most of us had cold melas thst were ordered in hours b4! Some were returned to be reheated! It was the worse dinner i have ever had! The compkaint was mot gandled, i emailed the iwner an drexeived mp response! We also post some of our packibg bags we used to fet laundry done!……

“Unfortunately all 3 floors lot of stairs to climb up and down Not suitable for families with elders It should be mentioned on the website”

“Let me start with the good points since there are very few : the look of the room - beautiful Now the rest, I’m an experience traveller and experienced in hospitality and I am ensuring that this hotel can charge such a high price or the poor service provided : - we cannot driving ourselves and it’s been impossible to find the hotel : the pin location is not accurate (the hotel is located almost an hour from kandy im the countryside) and there are no sign anywhere to indicate the right……

“Our stay at Heuvel villa was nothing short of perfect!! The villa surpassed expectations in terms of how comfortably, stylish and well located it was. Warren was exceptionally attentive and the chef made a delicious breakfast for us every morning considering our dietary requests. We loved exploring Kandy and nearby Knuckles mountains on this trip and look forward to coming back again!”

“Utroligt stort og flot værelse og rart personale dog skal man tænke på det ligger i bjergene og der er langt der op”

“Clean and extremely comfortable stay. The housekeepers were very accommodating. Whipped up a scrumptious dinner at short notice. Stunning pool. Would stay here again but must remember to bring essentials like coffee, tea and shampoo. ”

“macS”