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納皮耶爾恩森頓下頂層房酒店的評價

納皮耶爾恩森頓下頂層房酒店
32 Napier St, Essendon, VIC

評價

10

完美

10 分評分，優異；1 則評價中有 1 則" "
8 分評分，不錯；1 則評價中有 0 則" "
6 分評分，一般；1 則評價中有 0 則" "
4 分評分，欠佳；1 則評價中有 0 則" "
2 分評分，很差；1 則評價中有 0 則" "

8.0/10 

整潔度

6.0/10 

職員與服務

10/10 

設施服務

8.0/10 

住宿狀況

評價

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
An excellent location near to cafes and restaurants with easy tram access to the city and airport. I've sent another communication about this, but you need to know that the information about the property on Wotif is incorrect. We understood we’d be staying in Thornbury near our family from 6-10 July 2019, but we were advised by the owner's confirmation email on the day of arrival to Melbourne (when there was no time to find alternative accommodation) that there had been an error and the unit was in Essendon. We were very disappointed, despite the apartment being very comfortable. We were also advised that the price would be different due to the mix-up. However, there has been no refund. I’ve been booking with Wotif for many years, and this is the first time I’ve experienced such an error. It would be helpful to know that the error has been corrected and to receive some sort of restitution for your error.
於 2019 年 7 月住了 4 晚
Chris 於 2020年5月25日的回應
Thank you for your generous review and feedback.___Unfortunately, we don't have control over what Wotif shows on our property pages, as we have no connection with them bar through Expedia. In this case they had mixed up the address of our head office with this property.___The photos and information were correct; it was just shown to be in the totally wrong suburb! We sorted this out with Expedia, but I'm surprised they didn't contact you about this.___Fortunately, this sub-penthouse was only a bit further away from where your family was, but it should not have happened.___The Essendon property was a two-bedroom apartment vs the Thornbury townhouse that was only one-bedroom, so I suspect at the time that the townhouse was cheaper.___Unfortunately Expedia didn't even advise us of your review; hence the very late reply when it was discovered today! I do hope that we see you again, with your returning-guest discount. You are welcome to return here, but if you would like to try somewhere else for a change of scene, we have nearly 30 different locations around inner Melbourne, with more than 1,000 reviews at 4.9 Stars, so there are plenty of reasons to 'StayCentral' and lots of scope for variety. I look forward to assisting you next time.___ Regards, Chris McDonald,___ StayCentral Melbourne Corporate Apartments.