墨爾本 - 帝國服務式公寓酒店是否設有泳池？

是，此住宿設有室內泳池。

墨爾本 - 帝國服務式公寓酒店是否寵物友善住宿？

否，此住宿僅接待輔助動物。

墨爾本 - 帝國服務式公寓酒店的登記入住時間是？

登記入住開始時間：14:00；登記入住結束時間：23:00。營業時段以外恕不提供登記入住服務。

墨爾本 - 帝國服務式公寓酒店位於哪裡？

此公寓大樓位於墨爾本中央商業區，距離墨爾本購物中心和維多利亞女王市場不到 5 分鐘腳程。步行 15 分鐘即可到達柯林斯街和波爾克購物大道。距離墨爾本中央商場站只有短短 4 分鐘路程，前往旗桿市站則需要 7 分鐘。

墨爾本 - 帝國服務式公寓酒店墨爾本區

Q: 墨爾本 - 帝國服務式公寓酒店是否設有泳池？

是，此住宿設有室內泳池。

Q: 墨爾本 - 帝國服務式公寓酒店是否寵物友善住宿？

否，此住宿僅接待輔助動物。

4/10 欠佳

真實旅客

伴侶同遊

2019 年 11 月 22 日

不滿：整潔度、職員與服務和設施服務

一般無驚喜, no no no no no no no no no no no no no no no

於 2019 年 11 月住了 9 晚

8/10 不錯

HUI LING

家人同遊

2019 年 11 月 12 日

讚好：整潔度、住宿狀況和客房舒適度

飯店本身的Check in counter 不在入住的同棟大樓，令人很困擾，嚴格上來說是零服務。

於 2019 年 11 月住了 5 晚

8/10 不錯

Ellen

2019 年 8 月 23 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2019 年 8 月住了 7 晚

6/10 一般

PT

2019 年 6 月 12 日

不滿：整潔度和職員與服務

the apartment got all utilities, but it s ran by another company of which the reception doesnt have any control. it s inconvenience to ask for housekeeping or anything else...door lock sucks and even if u requested housekeeping, the company missed it two days in a row..

於 2019 年 6 月住了 9 晚

8/10 不錯

真實旅客

伴侶同遊

2019 年 2 月 19 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Close to the market. Convenience location for any activities. But check out time must strictly be 10am and no storage luggages services..... luckily did not affect us this time!

於 2019 年 2 月住了 3 晚

10/10 優異

Kei Yung

2018 年 8 月 12 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

很好的一次體驗

第一次住澳區service apartment，全部都好好，無論係地點同房內設備都好齊全。去周圍都好方便，樓下已有超市同餐廳。酒店內可以煮食，加分！唯一不足係按金收咗我AUD300，但房東話要兩星期先可以退返俾我。如再有機會到訪，都一定會再住呢間！

於 2018 年 8 月住了 3 晚

8/10 不錯

Yuen Shan Gillian (Hong Kong)

2018 年 7 月 30 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2018 年 7 月住了 4 晚

10/10 優異

Chen Hsiu

2018 年 4 月 15 日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

2/10 很差

Paul

2023 年 4 月 27 日

不滿：整潔度、設施服務和住宿狀況

I followed all the protocols to get the keys and got no response from Empire Apartments. After multiple attempts to contact them I ended up having to seek alternate accommodation. I spoke with lastminute.com who were very helpful and got they me a full refund.

於 2023 年 4 月住了 16 晚

2/10 很差

Adrian

2021 年 12 月 23 日

Host took my security deposit and did not respond, I had to book another property. Do not ever pay any security deposit via bank transfer.

於 2021 年 12 月住了 7 晚

2/10 很差

真實旅客

親子同遊

2021 年 7 月 19 日

不滿：整潔度、設施服務和住宿狀況

Unprofessional and unethical

於 2021 年 7 月住了 13 晚

2/10 很差

真實旅客

家人同遊

2021 年 7 月 19 日

不滿：設施服務

They request a deposit but they do not refund it. Also they advertised the property with wifi but there was no wifi. I think it is bad for Wotif's reputation to have dodgy operators like this on their listings. I left the property on 29/06/21, emailed them on 2/07/21 requesting the refund and got no reply, called on 15/07/21 and spoke to Rae who took my bank details and said that I would be paid within 24 to 48 hours, I then called again today and spoke to Janty. I am not sure if that was his name because when I asked him to spell it he said he couldn't spell it and when I asked to speak to a manager he said there were none. He also said he couldn't do anything to assist with my refund today because the system was down.

於 2021 年 6 月住了 5 晚

4/10 欠佳

真實旅客

家人同遊

2021 年 7 月 19 日

不滿：整潔度和住宿狀況

Broken dishwasher and microwave. 1 pot with no handles for cooking. Furniture grubby. Apartment stayed in wasn’t the one advertised

於 2021 年 7 月住了 4 晚

2/10 很差

真實旅客

家人同遊

2021 年 7 月 7 日

不滿：整潔度、設施服務和住宿狀況

There was nothing to like as we got given the wrong key and my family slept in the foyer for the first night. Then were forced to pay $310 for a locksmith to get in the room but couldn't leave as we couldnt lock it. Still waiting on our bond and locksmith refund and i have since discovered this is a scam thats been going for sometime now and Wotif will not help resolve this for me or try to prevent it happening to anyone else

於 2021 年 6 月住了 10 晚

6/10 一般

真實旅客

家人同遊

2021 年 7 月 6 日

讚好：設施服務

Great location, close to city sites and lots of eateries. The apartment building had a lovely pool that the kids loved using.

於 2021 年 7 月住了 1 晚

2/10 很差

真實旅客

家人同遊

2021 年 7 月 4 日

不滿：整潔度、設施服務和住宿狀況

WORST APARTMENT I HAVE EVER STAYED AT!!! Customer service is non existing. From the broken oven, mattress on the floor for a bed, to a broken bathroom tap and electrical cord running across the kitchen sink to operate the fridge, just to mention a few. This apartment should not be available to hire and I will be putting in a formal complaint and asking for a full refund. This apartment is dangerous and needs some maintenance done ASAP before being available to hire. If they allow these noticeable things not to be kept maintained, what else do they let slide? WILL NEVER STAY AGAIN!!!

於 2021 年 7 月住了 2 晚

10/10 優異

Beau

2021 年 6 月 4 日

於 2021 年 5 月住了 2 晚

2/10 很差

真實旅客

商務旅客

2021 年 5 月 29 日

不滿：整潔度、設施服務和住宿狀況

Mouldy kitcken utensils, fire/smoke detector covered in plastic bag. Pubic hairs in the shower. Filthy floors, unit not clean, it looks like it hasn't for a long time. Chipped crokery with limited cutlery for 2 people. Dishwasher full of stinky stagnant water. Not working. Fridge leaks and washing machine floods. No in house service. In the 15 days of stay no return email and calls. Building is good but this owner of this apartment couldn't care as long as you have paid the money then you get the key to unit not fit for humans to stay in. I just wish I could display the photos I took of this unit. It would make you sick in the stomach.

於 2021 年 5 月住了 15 晚

2/10 很差

真實旅客

親子同遊

2021 年 5 月 26 日

不滿：整潔度、設施服務和住宿狀況

Apartment was filthy and completely unacceptable. We arrived late in the evening and had no choice but to stay the night. We called the next morning and after complaining they moved us to another apartment at Eporo which was great. No wifi in either apartments however which was frustrating. Would recommend Eporo. Empire apartment had no working fridge, stank of cigarette smoke, gaps in windows made the room freezing, broken bed frame in one room so the mattress was on the floor. There were burn marks on the comforter and sheets and the dining table and they reeked of cigarette smoke. I could go on, but that was the main bit. They stated they fired the cleaner after being notified by us of how bad it was, but how any other guest stayed there without complaining is a mystery. Overall the customer service representative was helpful, and the rest of the stay at Eporo was good.

於 2021 年 5 月住了 6 晚

2/10 很差

真實旅客

家人同遊

2021 年 5 月 25 日

不滿：整潔度、設施服務和住宿狀況

於 2021 年 5 月住了 3 晚

2/10 很差

真實旅客

2021 年 5 月 15 日

不滿：整潔度、設施服務和住宿狀況

The condition of the property was terrible... there was a fridge in the hallway on a trolley ready to be moved out, a broken television screen on the floor, the bedding was dirty, kitchen tap did not work, the dishwasher was making a beeping sound all night, heavily damaged walls, disgusting shower, old printers and rubbish on the balcony... the list goes on. It was late by the time I checked in so there was no option but to stay here, however it was most definitely the worst hotel/apartment that I have ever stayed in & the pictures online were not even remotely close to what I encountered. Would never recommend.

於 2021 年 5 月住了 1 晚

2/10 很差

真實旅客

家人同遊

2021 年 5 月 12 日

不滿：整潔度、設施服務和住宿狀況

Condition of apartment was appalling. Walls had patch marks, couch had huge water stain marks, table was wobbly. Furniture looked like it came out of hard rubbish. Comforter layer was too small for bed. No antenna cable or internet on tv making it useless. Stained sheets were the last straw, we left without staying the night.

於 2021 年 5 月住了 2 晚

2/10 很差

S B

2021 年 5 月 11 日

於 2021 年 4 月住了 6 晚

4/10 欠佳

真實旅客

親子同遊

2021 年 5 月 3 日

不滿：整潔度

The apartment was close to shopping and public transport .Right in the centre of the CBD. There was plenty of room for our family of 4. Didn't like: the dishwasher was broken and was full of stagnant water and dirty dishes, the bedding 1 double bed only had a single quilt there we're no covers on the quilts and they were paper thin, A cutting board had been left in the cupboard with mould all over it, and for a family of 4 there was only 2 forks in the cutlery draw. Communication was all but non-existing emails went un-answered and phone calls constantly went to message bank. The Wi-Fi didn't work and the washing machine leaked all over the bathroom floor. Finally there was a plastic bag covering the smoke detector in the living room.

於 2021 年 4 月住了 5 晚

2/10 很差

Deanne

家人同遊

2021 年 5 月 3 日

不滿：整潔度和客房舒適度

A nightmare to deal with & NOT clean

At the very last minute Empire changed my booking to another 1 of their properties at 108 Australia. The operator on the phone was most rude while swearing at me. They were difficult to deal with, the accommodation they sent us to was filthy dirty with hairs in the bed, no cord to the wifi modem and NO pots to cook with.

於 2021 年 4 月住了 5 晚

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墨爾本 - 帝國服務式公寓酒店

Serviced Apartments Melbourne - Empire

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