默顿的私人度假屋

“Pros: the on-site staff was friendly and helpful, room was clean and as described, and check-in/out was simple, great location. Cons: in the bathroom, the soap and shampoo dispensers had been watered down so were poor quality. The electronic lock for our room was malfunctioning and required us to twist a handle with sharp metal edges so hard, one time I had to do this, it cut my hand.”

“There are no garbage baskets anywhere. No toilet paper, no soap. you have to share the bathroom. We have to clean the bathroom and shower every time we use it. No cleaning supplies or paper towels to clean it. We have other guests complaining to us for using a bathroom that was at front of our room. So we had to use a different bathroom and it was share with other guests. Not a good experience.”

“I had a lovely stay at Rob’s house with my family (my mum and my brother) for 4 nights in December. First of all, I have to say that Rob was a very responsive host. He gave us clear instructions on how to get to the apartment, including the best route from the airport (Heathrow), as well as recommendations for things to see in the city and places to eat. The flat is just perfect - clean, recently renovated, and well-equipped. I believe it’s most comfortable for up to three adults, as there’s one……

“This is a room in a student residence. On the one hand the staff is pleasant (though available only 30 hours per week) and the location is in a quiet, upscale, convenient neighborhood. There is plenty of heat, which the guest can regulate, which is not a given in London. On the minus side, the guest is offered nothing beyond a room that is clean and spacious upon arrival but not serviced during the stay. No soap, no cup. They give you a roll of toilet paper, but if you leave it at the toilet……

“A very convenient location for getting everywhere. Good walking area. Clean. Safe.”

“The hostess, Valerie, was very accomodating and informative.”

“Arrived 5 pm on a dark rainy evening with my two young teenage boys to find none of the beds were made up when I questioned the agent City Relay they informed me there was a pest issue and relocated us to a far inferior property and stated their policy is not to refund their clients with the difference between the superior and inferior property. The property actually looks really nice unfortunately the agent running the place stank and I will make a point of not booking anything that they manage……

“Host communication was great! The welcome basket was with treats and a bottle of wine was a very nice touch. Bed and linens were super comfortable. Amenities were on point. Location was pretty good but ended up taking longer and more frequent trIps on public transportation than we would have liked. Would try a slightly more central location next time. No fault of the owners just lack of research on our part.”