室外泳池

邁阿密布里克爾英迪格酒店 (IHG 旗下酒店)的評價

3.5 out of 5
邁阿密布里克爾英迪格酒店 (IHG 旗下酒店)
145 SW 11TH STREET BUILDING 1, Miami, FL

評價

8.2

很好

10 分評分,優異;502 則評價中有 259 則" "
8 分評分,不錯;502 則評價中有 108 則" "
6 分評分,一般;502 則評價中有 54 則" "
4 分評分,欠佳;502 則評價中有 42 則" "
2 分評分,很差;502 則評價中有 39 則" "

9.0/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

6/10 一般

Kenny

多人同遊
不滿:整潔度
於 2023 年 2 月住了 1 晚

10/10 優異

Brenda

家人同遊, 伴侶同遊, 多人同遊
讚好:職員與服務、設施服務和住宿狀況
Lovely property with friendly and helpful staff, fantastic dining options perfection walking distance to everything. Would definitely stay there again.
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月28日的回應
Brenda, thank you for your glowing review of Hotel Indigo Miami Brickell, an IHG Hotel. We're delighted to hear you enjoyed our property, dining options, and convenient location. Our team members are pleased to have made your stay memorable. We look forward to welcoming you back!

8/10 不錯

MARIA

Not clean
於 2024 年 5 月住了 4 晚
Customer Service 於 2024年5月27日的回應
Maria, thank you for sharing your feedback. Cleanliness is a top priority for us, and the team will review your comments to ensure improvements are made. We hope to welcome you back to Hotel Indigo Miami Brickell for a better experience.

8/10 不錯

Lisardo

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Newly and modern rooms. Standard room little small but cosy.
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月26日的回應
Lisardo, thank you for sharing your thoughts. Hotel Indigo Miami Brickell is delighted to hear you enjoyed the modern and cozy atmosphere of the rooms. We appreciate your feedback and look forward to welcoming you back soon!

10/10 優異

Andrew

讚好:整潔度、職員與服務和住宿狀況
Good
於 2024 年 5 月住了 4 晚
Customer Service 於 2024年5月24日的回應
Andrew, thank you for your feedback! The team at Hotel Indigo Miami Brickell, an IHG Hotel, is delighted you had a good experience. We hope to welcome you back soon!

4/10 欠佳

Martha

家人同遊
不滿:整潔度、設施服務和住宿狀況
Sucio
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月24日的回應
Martha, la limpieza es una prioridad absoluta y es preocupante que tu experiencia no haya cumplido con las expectativas. Sus comentarios serán revisados para garantizar que los futuros huéspedes tengan una mejor experiencia. Gracias por compartir tus pensamientos.

8/10 不錯

Andrea

讚好:設施服務
I was very nice
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月16日的回應
Andrea, thank you for your kind words! Hotel Indigo Miami Brickell is thrilled you had a pleasant stay. We're looking forward to welcoming you back soon!

6/10 一般

Mominul

讚好:住宿狀況
Really average. Shower very noce although all the water spill out the glass walls. Massive gap onto the sliding door between the room and the toilet- you can see through. No lock of the toilet door. No main light into the room other than the entrance and some table lights around the room.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月13日的回應
Mominul, thank you for taking the time to share your experience. We appreciate your feedback on the shower design and lighting in the room. We're continuously striving to enhance the comfort of our guests and your candid feedback can guide us in the right direction. Regretfully, certain features didn't completely satisfy your expectations, but we hope to have another opportunity to provide an improved experience in the future.

10/10 優異

Francisco Gregorio (Santo Domingo)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great experience. Clean, convenient and excellent location. I felt the AC wasn’t enough on very hot days but it was manageable.
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月13日的回應
Francisco Gregorio, it's wonderfully gratifying to hear about your great experience at the Hotel Indigo Miami Brickell, an IHG Hotel. We're pleased that you appreciated the cleanliness, convenience, and prime location. We've taken note of your comment about the air conditioning and thank you for bringing it to our attention. We hope to welcome you back on cooler, or maybe even hotter days, for another enjoyable stay!

10/10 優異

Ann

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great spot for work trip
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月12日的回應
Ann, we're thrilled to know that Hotel Indigo Miami Brickell was a suitable spot for your work trip. It's our aim to provide a comfortable and convenient stay for all our guests. We look forward to welcoming you back on your next business venture.

8/10 不錯

Brittany

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月9日的回應
Brittany, thank you for staying at Hotel Indigo Miami Brickell, an IHG Hotel. We are pleased to see that you appreciate our establishment. Please feel free to share any specific details about your stay next time. We welcome the chance to provide an even more enhanced guest experience for you on your future visits.

8/10 不錯

John (Santo domingo)

讚好:職員與服務
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月7日的回應
John, it's fantastic to hear that you enjoyed your stay at Hotel Indigo Miami Brickell, an IHG Hotel. We value your feedback and hope to be your choice again in the near future. Thank you for choosing us.

2/10 很差

Toribio

於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月26日的回應
We appreciate your feedback, Toribio.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 優異

Sohail

讚好:整潔度、職員與服務和住宿狀況
Nice location and reasonable cost and well maintained
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月3日的回應
Sohail, it's wonderful to hear your favorable thoughts about Hotel Indigo Miami Brickell. We're glad you found our location appealing and appreciated the value we offer. It's delightful to know you recognized our efforts to keep everything in top shape. We look forward to your next visit!

10/10 優異

Jorge

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月21日的回應
Jorge, thank you for sharing your positive rating of Hotel Indigo Miami Brickell, an IHG Hotel! The team is delighted you enjoyed your stay. We're looking forward to welcoming you back.

2/10 很差

Alexandra

於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月17日的回應
Alexandra, it is concerning to learn your stay did not meet expectations. Your feedback is vital, and we would appreciate the opportunity to understand more about your experience. Please reach out directly so we can address your concerns.

10/10 優異

Andrea (Santo Domingo)

讚好:整潔度
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年5月1日的回應
Andrea, it's wonderful to know you had a fantastic stay at Hotel Indigo Miami Brickell, an IHG Hotel. We truly appreciate your incredible rating on Expedia. The team looks forward to your return in the near future. Safe travels!

10/10 優異

James

讚好:整潔度和職員與服務
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月30日的回應
James, thank you for making Hotel Indigo Miami Brickell, an IHG Hotel, your choice of accommodation. We're thrilled to know you had a wonderful stay. Your high rating is greatly appreciated and we look forward to your next visit!

10/10 優異

Amber Rogers

家人同遊
讚好:住宿狀況
We were quite comfortable walking to the city center and restaurants near by. It’s a very conveniently located restaurant.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月29日的回應
Amber Rogers, thank you for the favorable Expedia review. We're thrilled to learn you found Hotel Indigo Miami Brickell's location exceptionally convenient, making your visits to the city center and dining spots a breeze. Looking forward to inviting you back for another comfortable and enjoyable stay.

4/10 欠佳

Anne

Noisy. Could hear the neighbors talking thru the walls! And they where loud!!
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月28日的回應
Anne, we're genuinely disappointed to hear about the disturbance you experienced due to noise. Please know, it isn't characteristic of the tranquility we aim to offer our guests. Your feedback is appreciated and will be considered seriously as we explore ways to enhance our guests' stay. Do give us another opportunity to change your perception on a future visit.

10/10 優異

Andrew

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to port. Has a 3rd party cruise shuttle. Quick check in, friendly staff, clean spacious rooms
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月28日的回應
Andrew, it's wonderful to hear you appreciated the quick check-in and cleanliness of the spacious rooms at Hotel Indigo Miami Brickell. We're also pleased that you found our team members friendly and our location near the port convenient for your cruise shuttle needs. We're looking forward to welcoming you back soon for another pleasant stay.

10/10 優異

Ginnet

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel
於 2024 年 4 月住了 7 晚
Customer Service 於 2024年4月25日的回應
Ginnet, thank you for your kind words about Hotel Indigo Miami Brickell, an IHG Hotel. We're thrilled you enjoyed your stay, and we can't wait to welcome you back in the future.

10/10 優異

Talat

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年4月24日的回應
Talat, we're thrilled to know you had a satisfying experience at Hotel Indigo Miami Brickell, an IHG Hotel. Thank you for the excellent score you awarded us. We're eager to welcome you back in the future. Safe travels!

8/10 不錯

Thea

於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月13日的回應
Thea, thank you for taking the time to rate Hotel Indigo Miami Brickell, an IHG Hotel. We appreciate your valuable feedback and are glad to learn your stay was enjoyable. We hope to welcome you back in the future!

4/10 欠佳

Veronica

家人同遊
Primer día no hubo agua caliente para bañarse
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月21日的回應
Verónica, agradecemos tus comentarios. Lamentamos enterarnos de los inconvenientes relacionados con el agua caliente durante su estancia. Tenga la seguridad de que contamos con protocolos para abordar estos problemas con prontitud. Esperamos que nos considere para otra visita en el futuro, donde podamos mostrar mejor nuestro compromiso con su satisfacción.

10/10 優異

Charles

於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月18日的回應
Charles, it's great to see that your stay at Hotel Indigo Miami Brickell, an IHG Hotel was enjoyable. We truly appreciate your positive score, as it shows us we've succeeded in creating a memorable experience. Here's to your next visit, we can't wait to exceed your expectations once again.

8/10 不錯

willie

於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月3日的回應
Willie, thank you for leaving a rating for your stay at Hotel Indigo Miami Brickell, an IHG Hotel. We hope your visit was enjoyable and we look forward to the opportunity to exceed your expectations on your next stay. Safe travels!

6/10 一般

Alejandro

伴侶同遊
讚好:整潔度和職員與服務
不滿:設施服務
So noisy. Walls are like they didn’t exist!! Could not sleep well!! Wouldnt go back!
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月12日的回應
Alejandro, we're genuinely sorry to hear about your experience regarding the noise level and understand that it impacted your sleep. We always strive for our guests' comfort, and in light of your feedback, we'll ensure to look into potential solutions that could mitigate this concern for peaceful stays in the future. We hope we get the chance to prove that to you on another occasion.

10/10 優異

Sania

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Everything was fine except for not having a microwave nor hot water to take a shower in. It would get lukewarm and that was it.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月8日的回應
Sania, it's wonderful to hear that you had a comfortable stay at Hotel Indigo Miami Brickell. We appreciate your feedback regarding the lack of microwave and the warm water situation. Our team is devoted to making your stay better, and your comments are invaluable for us to fine-tune our services. We hope to welcome you back soon.

4/10 欠佳

JASON

家人同遊
不滿:整潔度和住宿狀況
The room was terrible. Vinyl flooring coming off the floor, doors barely worked, the staff was unresponsive, refrigerator was loud. Three people staying in room but staff would not give us more than two towels. Etc. Etc.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月8日的回應
Jason, we regret hearing about the disappointments you faced during your stay, including the condition of the room and the difficulties you experienced with our colleagues' responsiveness. Please know, we strive for complete guest satisfaction and it seems we fell short during your visit. We appreciate your feedback as it helps us identify areas for improvement. We hope for the opportunity to leave a more positive impression in the future.

10/10 優異

Gary

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great vacation
於 2024 年 3 月住了 7 晚
Customer Service 於 2024年4月6日的回應
Gary, it's fantastic to read that you had such a wonderful vacation at Hotel Indigo Miami Brickell, an IHG Hotel. We appreciate your feedback and can't wait to welcome you back.

8/10 不錯

Jesus (Tempe)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Bien ubicada
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年4月6日的回應
Jesús, gracias por tus comentarios. Nos alegra saber que disfrutó de la conveniente ubicación del Hotel Indigo Miami Brickell. Esperamos darle la bienvenida nuevamente pronto para otra experiencia agradable.

8/10 不錯

Jesus

家人同遊
讚好:職員與服務、設施服務和住宿狀況
Bien ubicada
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年4月6日的回應
Jesús, estamos encantados de que hayas encontrado beneficiosa la ubicación del Hotel Indigo Miami Brickell. Esperamos recibirlo nuevamente para otra magnífica experiencia.

6/10 一般

Xiomara

親子同遊
讚好:整潔度
The service was average. Valet was average. Room was very small. I liked the bathroom decor..
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月29日的回應
Xiomara, thank you for sharing your feedback. It seems your experience was satisfactory but not exceptional, and we strive for the latter. It's concerning to hear that aspects like room size and valet service did not meet your expectations. We are pleased, however, that you appreciated our bathroom design. Thank you for choosing to stay with us! Be assured we aim to create more positive experiences in your future visits.

10/10 優異

Jeiver

於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月1日的回應
Thanks for sharing this perfect rating, Jeiver!We're thrilled to hear you enjoyed your stay at Hotel Indigo Miami Brickell, an IHG Hotel! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

2/10 很差

Gaspar

不滿:整潔度、職員與服務和住宿狀況
So dirty
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月29日的回應
Gaspar, we regret to hear about your experience as cleanliness is a top priority. Your feedback has been forwarded to management for immediate review and necessary action. We are committed to ensuring a superior experience on your next visit.

4/10 欠佳

真實旅客

讚好:整潔度
不滿:職員與服務和客房舒適度
I would not recommend this place
You cannot control the room temp, the wifi is not effective, and the staff is not good at communication.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月29日的回應
We regret to hear you had difficulties with some aspects of your stay. Feedback regarding room temperature control, Wi-Fi connectivity and communication is fundamental for improvement. Please know, every guest experience is a focal point, and we will certainly use this feedback as we refine our offerings and service. We hope you'll give us a chance to make things right in the future.

8/10 不錯

Kamondria

於 2024 年 2 月住了 3 晚
Customer Service 於 2024年3月29日的回應
Kamondria, thank you for the positive rating of Hotel Indigo Miami Brickell, an IHG Hotel. Our team sincerely appreciates your feedback and we look forward to your next visit.

4/10 欠佳

RENE ARTURO

不滿:整潔度、職員與服務和客房舒適度
Mala experiencia
No dieron una habitación para discapacitados y la ducha no era para poderse bañar parado. Dos días no hicieron limpieza a pesar que se pidió.
於 2024 年 2 月住了 4 晚
Customer Service 於 2024年3月29日的回應
René, lamentamos los inconvenientes que haya encontrado durante su estancia. Sus necesidades de accesibilidad y comodidad general son primordiales para nosotros. Hemos tomado nota de sus comentarios sobre el servicio de ducha y limpieza y nos aseguraremos de que se utilicen para mejorar la experiencia de nuestros huéspedes. Gracias por sus comentarios y esperamos tener otra oportunidad de superar sus expectativas.

10/10 優異

Monica

於 2024 年 2 月住了 3 晚
Customer Service 於 2024年3月29日的回應
Monica, it's terrific to hear that your stay at Hotel Indigo Miami Brickell, an IHG Hotel, was a positive experience. We're pleased that we could meet your expectations. We can't wait to welcome you back the next time you're in Miami.

10/10 優異

Jessica

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年3月29日的回應
Jessica, we're delighted you had an outstanding stay at Hotel Indigo Miami Brickell, an IHG Hotel. We truly appreciate your top-rated review. It's our aim to create memorable experiences and we hope we will be your hotel of choice next time you visit Miami. Thank you once more.

10/10 優異

richard

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love Brickell area and close to things I was doing and going to do!
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月29日的回應
Richard, it's excellent to hear that you took pleasure in your stay at the Hotel Indigo Miami Brickell! We're delighted you appreciated not only our location but also the surrounding Brickell area. The vicinity to various local activities and attractions is indeed one of our strengths. We hope for the privilege of welcoming you back in the future.

4/10 欠佳

Christine

家人同遊
不滿:住宿狀況和客房舒適度
Disappointing room size and bathroom
Pool was extremely small and gets a lot of shade in the afternoon. I booked a two queen bed room. The room was pretty small and so was the bathroom. The bathroom was very dark and had a missing light above the sink. The sink leaked all over the floor after any use. The bathroom sliding door was a heavy barn type style door and ours was extremely loud. Could not close it in the middle of the night because it was so noisy it would wake everyone up. The room did have a mini fridge to use. Our floor did not have a working ice machine or any ice machine.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月29日的回應
Christine, your feedback is much appreciated. It seems your experience fell short of expectations and we hold every guest's comfort paramount. It's unfortunate you had issues with the accommodation size and pool. Additionally, we take your comments regarding the lighting in the bathroom and the issue with the sink seriously and promise to address them accordingly. We also understand the disturbances caused by the noise from the bathroom door. Regarding the ice machine, we are always dedicated to providing the necessary amenities to our guests. We sincerely hope you will consider giving us another opportunity to provide you with a better experience.

8/10 不錯

Kevin

家人同遊
讚好:整潔度和職員與服務
Property was fine - but dated and overly expensive.
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月29日的回應
Kevin, thank you for choosing the Hotel Indigo Miami Brickell. We're thrilled you found our property to meet your needs, though we acknowledge your remarks regarding value. We'll make a note of your feedback and hope to see you again, targeting an even more enriching experience.

8/10 不錯

Kari

伴侶同遊
Good Hotel and surrounding
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月29日的回應
Kari, we're thrilled to hear that you appreciated Hotel Indigo Miami Brickell, an IHG hotel and the surrounding area. It's wonderful that your stay was enjoyable. We look forward to welcoming you back in the future.

8/10 不錯

Glenys

多人同遊
讚好:整潔度、住宿狀況和客房舒適度
Just a place to stay while waiting to fly home.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月29日的回應
Glenys, it’s fantastic to know you had a positive experience at Hotel Indigo Miami Brickell, an IHG Hotel. Your score speaks volumes and we would love to welcome you back on your next visit to Miami. Thank you for choosing us.

10/10 優異

Jeremy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great service
Great service just got off a cruise at 8am and they were great in letting us check in way early to let us go to our room and rest after a long cruise week. Next cruise I be staying there before and after
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月29日的回應
Jeremy, thank you for choosing Hotel Indigo Miami Brickell for your post-cruise stay. We are thrilled to know our team accommodated an early check-in so you could rest after a busy week at sea. It's great to hear you had a positive experience and we eagerly await your return before and after your next cruise. Safe travels!

8/10 不錯

Ivor

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I came here for a one week business trip and was very disappointed by the lounge area. However they gave me access to the executive lounge on the top floor and a very nice room. Eduardo at reception was very helpful. The hotel is well located for Brickell and close to Mary Brickell village. There's a bit of noise from the nearby train station though. The food was good and a special mention for the service of Jewel!
於 2024 年 2 月住了 7 晚

8/10 不錯

Ellen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

8/10 不錯

Manuel