What everyone says about this property is simply wrong. I just stayed here for five nights and six days over spring break and it was amazing! The staff was nice and accommodating. The room was clean and balcony was great with a nice view of the ocean. The location is what sets this property apart from the others! You are right across the beach and walking distance to restaurants, shops, clubs, etc. The rooftop pool and bar was a huge hit. Checking in and out was a breeze! What people are saying about the noise and not getting fresh towels is not true. My group and I did not have an issue falling asleep and if you need anything all you have to do is ask before 2pm! I highly recommend staying at the Congress.
Madison
2022 年 3 月入住 5 晚
8/10 还可以
Edward
2022年03月30日
不满意:服务设施
Edward
2022 年 3 月入住 5 晚
2/10 糟糕
Joseph
2022年03月23日
Joseph
2022 年 3 月入住 2 晚
2/10 糟糕
Robert
与配偶出行
2022年03月18日
不满意:员工和服务、服务设施、住宿条件和设施
This property is not what is shown in the Expedia listings. It is very run down and in exceptionally poor condition.
Take note this is not a hotel but a managed condo facility so the front desk staff are unable to handle any real issues.
Security is exceptionally poor, locking door does not fully close and anyone can access the property.
We checked in on a Sunday and abandoned the rest of the stay as the place was uninhabitable.
None of the windows work and even if they did they were so old plastic wrap would have done a better job.
Avoid this place at all costs. It’s a dive.
Robert
2022 年 3 月入住 4 晚
2/10 糟糕
pamela,nutley
与家人出行
2022年03月10日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The worst experience ive ever had snd i travel a lot. Instead of a 1 bedroom suite ocean view that i booked 3 months ago, i got a 2 twin bed room and when i complained. They blamed expedia for sending an incorrect room category!! When we get to hotel after a long day and ask for toilet paper and new towels, they said the housekeeping closes at 5pm. The sheets in the room have dirt spots and there were makeups under the bed and bed was about to fall. New but not assembled well. Horrible stay. Placed a big dent to our vacation! The only good part is Greg, the bell attendant who is very nice and sympathetic to our situation. Otherwise DONT stay in this hotel
pamela
2022 年 3 月入住 3 晚
4/10 很差
Byron
2022年01月24日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible experience! Beware of this hotel.
Unfriendly staff at front desk. Water puddle in front door when entering room from a leak from either sink or refrigerator. A humming sound so loud in room from some kind of a/c air handler that the floor vibrated because the room was directly under it! They should be ashamed to even rent that room with that constant noise. And when I asked the front desk she said they are booked up and there was nothing she could do because I booked through a third party app. I called hotel.com and they transferred me to the reservations person and they tried to call the desk and they didn’t answer so she said that she would send an email and that’s all she could do. I was very disappointed in both the hotel and in hotel.com
Byron
2022 年 1 月入住 2 晚
8/10 还可以
Tricia,Carlisle
与家人出行
2022年01月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked the Miami Beach nostalgia vibe. I didn’t like the loud banging music all night.