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关于白法兰酒店的点评

3 out of 5
白法兰酒店
808 Collins Ave, Miami Beach, FL

点评

7.0

还可以

10 分 - 超赞。293 条好评,共有 1007 条点评" "
8 分 - 还可以。282 条好评,共有 1007 条点评" "
6 分 - 一般。185 条好评,共有 1007 条点评" "
4 分 - 很差。108 条好评,共有 1007 条点评" "
2 分 - 糟糕。139 条好评,共有 1007 条点评" "

7.4/10

清洁度

7.4/10

员工和服务

6.4/10

服务设施

7.0/10

住宿条件和设施

6.8/10

环保

点评

10/10 超赞

John

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
An Art Deco hotel with charm. Enjoyed the restaurant too.
2024 年 5 月入住 1 晚

10/10 超赞

Samuele

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Struttura molto carina, a due passi dalla spiaggia e dal lungomare. Ottimo ristorante presso la struttura.
2024 年 5 月入住 3 晚

10/10 超赞

Soleil

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very friendly and helpful. The room was to my standards. The restaurant had good food and drinks.
2024 年 5 月入住 1 晚

4/10 很差

Krishna

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚

6/10 一般

tom

不满意:服务设施
The staff is average, the rooms are so so. But you save money compared to the high brand hotels which can make your South Beach stay enjoyable. Beach is 1-block away
2024 年 5 月入住 3 晚

4/10 很差

Charli

与配偶出行
不满意:服务设施,清洁度
This hotel was not the cleanest. The hotel beach towels were very worn, room did not have any channels that worked on the tv. They pour a bunch of carpet freshener in the hallways to vacuum. The bed had a major dip in the middle of it. The shower water drains slow, you’re standing in your a puddle of your dirty shower water. I won’t book this hotel again.
2024 年 5 月入住 3 晚
TM, Guest Relations 于 2024年05月17日 的回复
Hello Charli. Your feedback is valued and appreciated, as it allows us the opportunity to see where we need to improve. It is our hope that you will give us another chance to host you in the future, when we will ensure that our hospitality lives up to the high standards we are known to provide.

2/10 糟糕

Bill

团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I wish we could share the pictures we took, but this site doesn't allow. This hotel is very outdated and doesn't seemed to be maintained properly. First, the laminate floors were cracked and had we not had shoes on, would have cut my foot open. Second, the bathroom looked dirty and either the sink or toilet was leaking - we discovered a pile of water under the sink the morning we left. The day we left, the person spraying down the outside area didn't care that we were waiting for our UBER - he just sprayed and we got some splashes from the water. The only saving grace - we got the hotel free due to points earned on Expedia and we were able to be checked in nearly 4 hours early.
2024 年 5 月入住 1 晚
TM, Guest Relations 于 2024年05月17日 的回复
Thanks for your review, Bill. While we are a historic hotel in the Art Deco district, we routinely perform upkeep and maintenance. We are disappointed that your one-night stay was anything less than perfect., but we appreciate all feedback.

2/10 糟糕

Maraill,Cincinnati

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
They are falsely advertising this hotel. The pics are very deceiving the rooms are extremely small the furniture and decor are very outdated, 1970-1980's vibe. I will never stay at this place again and would strongly NOT recommend this place to anyone that requires quality in a choice for a hotel. The star wouldn't allow me to give either negative or no star which is why it got the 1 star that I was forced to give. 🗑🗑🗑
2024 年 5 月入住 2 晚

10/10 超赞

Edgar

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
:)
2024 年 5 月入住 1 晚
TM, Guest Relations 于 2024年05月17日 的回复
It was a pleasure to host you, Edgar! Please come back and join us again soon.

2/10 糟糕

Marie

与配偶出行
不满意:住宿条件和设施
This hotel is terrible!!! The shower has no shower curtain and water splashes everywhere in the bathroom , and no hot water to take a shower!! Also when we checked into the room there was a puddle of water at the front of our bed. I have never been at a hotel room like this before. It is unacceptable!!!
2024 年 5 月入住 1 晚
TM, Guest Relations 于 2024年05月17日 的回复
Hello Marie, thank you for your review. Since we are a historic Art Deco hotel, despite the upkeep and renovations, the plumbing is original and sometimes it may take a moment for the hot water to adjust. Leaving the tap open for a minute or two will typically solve the problem. Please report any issues with your room to our staff, so we can look into it further. We appreciate your feedback.

8/10 还可以

Martín,Arequipa

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施
Good overall
2024 年 4 月入住 2 晚
TM, Guest Relations 于 2024年05月17日 的回复
It's nice to know that you had a good overall stay, Martin! We hope you will visit us again when you are back in the area.

10/10 超赞

Wilbert

满意:服务设施,清洁度
perfect
2024 年 4 月入住 2 晚
TM, Guest Relations 于 2024年05月17日 的回复
It's terrific to know that you had a perfect experience, Wilbert! We welcome you to stay with us again when you are back in Miami Beach.

6/10 一般

Yahaira

2024 年 4 月入住 2 晚
TM, Guest Relations 于 2024年05月17日 的回复
We are constantly working to improve the guest experience, so we welcome all feedback. Thank you for your review, Yahaira.

4/10 很差

Frankie

与家人出行, 团体旅客
不满意:住宿条件和设施
A lot of hotel guests and myself kept having to come to the front deak and wait 5 or more minutes at a time to get card access to our paid for rooms. The TV was not working properly in one of the two rooms i booke from friday to checkout on monday. The water was pooling in the shower afyer running 1-2 minutes. Mildew on/in showers. Had to self clean. The METAL ICE SCOOPER. Was stationed on a wall via metal rusted bracket/ wall fixture. The food at the resturant was good. I would love to revisite and tell friends, but changes are needed
2024 年 4 月入住 3 晚

4/10 很差

Louis

Cold water to shower in the morning. I asked receptionist and I was told to let water run for a while. Water and sink ran for over 30 min. and not hot water. I could not shower for two nights. Hot water is essential for a Hotel. Louis
2024 年 4 月入住 2 晚

10/10 超赞

Franklin

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
I would recommend this place. This place was near everything. Downstairs is a Mexican restaurant. It was super cute.
2024 年 4 月入住 1 晚

10/10 超赞

Jennifert

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I love this property!! Close to the beach and to many different bars and restaurants.
2024 年 4 月入住 1 晚
TM, Guest Relations 于 2024年05月17日 的回复
Hi Jennifert! We are happy to know that you loved our hotel. We are in the best location only minutes to the beach, restaurants, nightlife, and attractions. It would be our pleasure to host you again soon.

10/10 超赞

Jesus Luna

Good
2024 年 4 月入住 1 晚

10/10 超赞

Hailie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
TM, Guest Relations 于 2024年05月17日 的回复
It was our pleasure to have you as our guest and we look forward to your return, Hailie!

8/10 还可以

Lawanda

满意:员工和服务,清洁度
The property was okay for a weekend gateway.
2024 年 3 月入住 3 晚

8/10 还可以

WILBERT

Good
2024 年 4 月入住 1 晚

8/10 还可以

diego

2024 年 4 月入住 1 晚
TM, Guest Relations 于 2024年05月17日 的回复
Thanks for a great rating, Diego! We hope to have you as our guest again soon.

4/10 很差

elif

满意:清洁度
不满意:住宿条件和设施,员工和服务
There is a restaurant at the enterance,and it takes entire reception area. So hard to check in. They do not give your room before 3 pm and they do not hold your luggages. You have to go 1 block away and pay $30 for big ,$20 for small, $10 for backpack hold fee in another store! Not fun under the Miami sun. R
2024 年 4 月入住 1 晚

6/10 一般

Tamara

与家人出行
不满意:住宿条件和设施,员工和服务
Old place with limited services on offer the rooms are very small and the hotel carpet smells
2024 年 4 月入住 3 晚

10/10 超赞

Weronika

2024 年 4 月入住 2 晚
TM, Guest Relations 于 2024年05月17日 的回复
Hi Weronika, thank you for sharing your excellent 5-Star rating! We hope to host you again soon.

10/10 超赞

Mark

满意:住宿条件和设施,服务设施
Staff was great
2024 年 4 月入住 2 晚

8/10 还可以

Mayra

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great stay, clean, and location was central..overall good stay.
2024 年 4 月入住 1 晚

2/10 糟糕

Alan

与配偶出行
不满意:清洁度、服务设施、住宿条件和设施
We stayed at the Whitelaw Hotel 2 nights. On the first night our A/C system would not go above 63 degrees it was freezing. Next night it would not go below 80. Then the smoke detector started beeping. The floor was filthy and clearly had not been mopped for some time. We reported the A/C issues to the reception three times and when I asked for some compensation they offered us an extra hour checkout - this was after we checked out. Not a pleasant stay at all. We won't be back and will suggest the same to others.
2024 年 4 月入住 2 晚

8/10 还可以

Maegan

满意:员工和服务,清洁度
It’s an old property but the rooms have been remodeled. Has a cute bar in the lobby and very walkable
2024 年 4 月入住 1 晚

10/10 超赞

William

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Check in was very fast and the smoothest checkin . Located in the perfect location . Good food and drinks. Staff super friendly . Rooms nice and clean ! Def would recommend!
2024 年 4 月入住 3 晚

2/10 糟糕

Maryna

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

8/10 还可以

caroline

2024 年 4 月入住 5 晚
TM, Guest Relations 于 2024年05月17日 的回复
We appreciate your fantastic rating, Caroline! We hope you will come again soon.

6/10 一般

Adry

2024 年 4 月入住 1 晚

10/10 超赞

ada

与家人出行, 与配偶出行
My favorite place to stsy i love it here
2024 年 4 月入住 1 晚

6/10 一般

alejandro

与配偶出行, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施
No we’re ton park
2024 年 3 月入住 1 晚
Z.B. 于 2024年03月26日 的回复
Hi there! I'm sorry to hear that you had trouble finding parking. Unfortunately, the City of Miami Beach has closed some garages due to safety measures for the spring break season.

6/10 一般

Tiffany

满意:员工和服务,清洁度
不满意:住宿条件和设施
2024 年 3 月入住 1 晚
Z.B. 于 2024年03月21日 的回复
Thank you for leaving an honest rating Tiffany! We hope you enjoyed your stay.

8/10 还可以

Mara

满意:清洁度、员工和服务、住宿条件和设施
Habitación un poco pequeña, la ubicación del hotel está en un lugar accesible a todo!! Lo único malo es que no tiene estacionamiento y estacionar en los alrededores es muy difícil nunca había lugar.
2024 年 3 月入住 1 晚
Z.B. 于 2024年03月18日 的回复
Hi Mara,Thank you for taking the time to leave feedback. I'm glad to hear that the location of the hotel was convenient for you. I understand that finding parking in the surrounding area was a bit difficult, but I hope that didn't detract too much from your overall experience. We hope to see you again!

8/10 还可以

Ireland

2024 年 3 月入住 2 晚
Z.B. 于 2024年04月6日 的回复
Hello, Thank you for taking the time to leave a positive review we appreciate it!

6/10 一般

Marie

与家人出行
满意:住宿条件和设施,清洁度
不满意:服务设施
Great location but noisy Rooms are outdated and don’t makehave phones
2024 年 3 月入住 4 晚
Z.B. 于 2024年03月16日 的回复
Hello Marie, Thank you for sharing your feedback. We're sorry to hear that the rooms didn't meet your expectations. I hope despite this, you can give us another opportunity to give you a better experience.

10/10 超赞

Anna

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Z.B. 于 2024年03月16日 的回复
Thank you, Anna, for taking the time to leave a positive review. We appreciate your feedback and hope to see you again soon!

10/10 超赞

Gilbert

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Food was good and most of all. We liked being so close to the Beach. Gil and Tammy
2024 年 2 月入住 1 晚
Z.B. 于 2024年03月16日 的回复
Hi Gilbert! Thank you for taking the time to leave a positive review. It's great to hear that you enjoyed the food and the proximity to the beach! I hope you had a wonderful time and made some unforgettable memories. We hope to see you again.

6/10 一般

Randy

满意:员工和服务,清洁度
不满意:住宿条件和设施
Rm 101 sits adjacent to the bar and therefore, next to the noise. It’s also on the floor accessible only by stairs. Desk clerk was distracted and failed to return my id until later in the evening. Previous stays have been much better.
2024 年 3 月入住 1 晚
Z.B. 于 2024年03月16日 的回复
Hello Randy, We're sorry to hear about your recent experience at Room 101. That must have been frustrating to deal with. I hope that the desk clerk was able to resolve the issue with your ID in a timely manner. It's good to hear that your previous stays have been better, and hopefully, your next stay will be even better than before. We hope that you can give us another opportunity to make your next experience better.

8/10 还可以

Paulo

满意:清洁度、员工和服务、服务设施
Quite place
2024 年 3 月入住 2 晚
Z.B. 于 2024年03月13日 的回复
Hey Paulo! We're happy to hear that you had a good experience with us. We can't wait to have you back soon!

8/10 还可以

Judy

不满意:员工和服务
2024 年 3 月入住 1 晚
Z.B. 于 2024年03月12日 的回复
Thank you for your excellent review, July! We are very pleased to hear that you had a fantastic experience with us. We look forward to welcoming you again soon!

10/10 超赞

De Anne,Fulshear

2024 年 2 月入住 1 晚
Z.B. 于 2024年03月26日 的回复
Hi De Anne! Thank you for taking the time to leave a five star review. We really appreciate it and hope to see you again.

8/10 还可以

Dorota

与家人出行
满意:清洁度、员工和服务、服务设施
For the prize was ok. Location was very good. Hotel needs renovation. The blinds were dirty. We couldn’t close the door to the bathroom. We wouldn’t stay there again.
2024 年 3 月入住 1 晚
Alex 于 2024年03月4日 的回复
Hi Dorota! I'm sorry to hear to your stay didn't meet your expectations. We will take into consideration you feedback. We hope you can give us a second chance next time you come to Miami so that we can give you a better experience.

2/10 糟糕

Emanuelle

不满意:清洁度、员工和服务、住宿条件和设施
The place is charging more than I pay for when you there they charge me $134 more for the room the excuse was the bar that a never used I they didn’t give me the money back! Never go back there again and my friends will be notified about this hotel!!
2024 年 2 月入住 1 晚
TM, Guest Relations 于 2024年02月29日 的回复
Hello Emanuelle, thank you for your review. You were charged, 34.20 for the daily resort fee and we require a 100 incidental hold for any potential damages. It was released on the day you checked out after a successful room inspection. Thank you for your feedback.

4/10 很差

Fara'

团体旅客
不满意:住宿条件和设施,服务设施
For the price is it not worth the spend. Floors in the rooms are uneven, water pressure is horrible and barely any hot water.
2024 年 2 月入住 2 晚
TM, Guest Relations 于 2024年02月29日 的回复
Hello Fara'. Since we are a historic Art Deco hotel, despite the upkeep and renovations, the plumbing is original and sometimes it may take a moment for the hot water to adjust. Leaving the tap open for a minute or two will typically solve the problem. We appreciate your feedback.

8/10 还可以

Ian

团体旅客
不满意:服务设施
Close to beach, shopping and restaurants
2024 年 2 月入住 1 晚
TM, Guest Relations 于 2024年02月29日 的回复
Hi Ian! We appreciate your fantastic feedback. We're located in the hear of South Beach only minutes to the beach and Ocean Drive. We welcome the opportunity to host you again soon.

10/10 超赞

William

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place
Nice property. The rooms are nice and spacious and the location is great.
2024 年 1 月入住 1 晚
TM, Guest Relations 于 2024年02月29日 的回复
Hi William! Thank you for an excellent review. We look forward to hosting you again in the near future for another outstanding experience.