住宿城景
查看供應

席納格雷酒店的評價

5 out of 5
席納格雷酒店
Via San Raffaele, 6, Milan, MI

評價

8.4

很好

10 分評分，優異；159 則評價中有 79 則" "
8 分評分，不錯；159 則評價中有 48 則" "
6 分評分，一般；159 則評價中有 14 則" "
4 分評分，欠佳；159 則評價中有 11 則" "
2 分評分，很差；159 則評價中有 7 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Ka Po Agnes

於 2024 年 2 月住了 4 晚

10/10 優異

YUCHE

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good
於 2018 年 10 月住了 2 晚
Igor Ch. - Front Office 於 2018年10月31日的回應
Dear Guest, thank you for the positive feedback. Hope to welcome you back soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

On Ki (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
Great location and great service!
General Manager 於 2016年11月6日的回應
Thank you for your review. Made us very happy and certainly with the desire to improve even more

6/10 一般

真實旅客

讚好：整潔度和住宿狀況
不滿：職員與服務

10/10 優異

Beatrice

讚好：整潔度、職員與服務、設施服務和住宿狀況
Conveniently located in the heart of the old city next to all monuments & museums . Kind welcome
於 2024 年 5 月住了 1 晚

2/10 很差

Moussa

不滿：職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Pik Wu Connie

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is right next to duomo, very convenient shopping and access and night life. But, if you like quiet and less people traffic, this may not be for you. Otherwise, this hotel is amazing, beautiful and close by many sightseeing spots.
於 2024 年 3 月住了 5 晚
Anastasiia Tkachenko Executive Assistant Manager 於 2024年3月24日的回應
Dear Connie,We are glad you liked the location and we would like to thank you for the top score. We hope to see you soon

6/10 一般

cristina

讚好：整潔度和職員與服務
Just nice hotel well located, not 5 stars given the rooms and quality of food. Breakfast : 2 croissant’s and a cappuccino cost 45 euros
於 2024 年 2 月住了 2 晚
Front Desk 於 2024年3月3日的回應
Dear Cristina, thank you so much for taking the time to write a review about our Hotel. We are very sorry to read that you didn’t fully enjoy your stay.We are a five star hotel, so the ingredients and products that we use are the best on the market, to be able to satisfy any taste. Our breakfast is 36,30 euro and it is a buffet, the price is well balanced with what we offer. We are looking forward to welcoming in Sina The Gray, and hopefully maybe you will want to try one of our many charming Sina Hotels.

6/10 一般

Miguel

讚好：職員與服務
不滿：客房舒適度
Buen staff, feo lugar
El staff es muy amable pero no es un hotel de 5 estrellas como dicen, parece motel. La regadera no tiene nada de presión, la decoración no es bonita. La ubicación es buena. El gimnasio no está ahí sino en el otro hotel y abre a las 10am, muy tarde si quieres aprovechar el día. Tuve que pagar 50euros por entrar a un gimnasio independiente.
於 2024 年 1 月住了 4 晚
Anastasiia Tkachenko Executive Assistant Manager 於 2024年2月7日的回應
Estimado Miguel,Nos gustaria darle las gracias por tomarse el tiempo de compartir su experiencia. El horario de apertura del gimnasio es de las 7 a las 21:00 por lo que debio haber algun mal entendido. Por otra parte, nos alegra queel personal haya cumplido sus espectativas.Le mandamos un cordial saludo.

10/10 優異

Berthy (Naples)

讚好：整潔度、職員與服務、設施服務和住宿狀況
The Staff was Excellent! Michael and Ricardo were very helpful with activities in the area, dinner reservations, directions to little local spots to have great pastries and coffee. Thank you tie making my experience in Milan so wonderful!
於 2023 年 12 月住了 4 晚
Anastasiia Tkachenko Executive Assistant Manager 於 2024年2月7日的回應
Dear Berthy,We want to thank you for your precious comment about your stay here at Sina The Gray. We are very proud to receive such a good review and we will kindly share it with our staff. Michele and Ricardo were very happy to read your kind words.

10/10 優異

Loay (Bagcilar, Istanbul. Turke)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 5 晚

6/10 一般

Maryam

伴侶同遊, 多人同遊
不滿：設施服務和住宿狀況
The property location was great. The property needs touch up. Small rooms.
Anastasiia Tkachenko Executive Assistant Manager 於 2024年2月7日的回應
Dear Maryam,Thank you so much for having posted a review about our hotel. We are very glad to know that you’ve appreciated our central position. We will be pleased to welcome you again in one of our many SINA prime locations, and hope to see you back at Sina the Gray, to make it up to your partially nice experience.

10/10 優異

Warren

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 優異

Susan (Hillsbororugh)

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely Boutique hotel with super nice staff. The location is excellent. Just the perfect location to enter the Galleria, or walk to Duomo.
於 2023 年 11 月住了 1 晚
Anastasiia Tkachenko Executive Assistant Manager 於 2023年11月23日的回應
Dear Susan, thank you so much for having posted a review about our hotel. We are very glad to know that you’ve appreciated our central position. We will be pleased to welcome you again in one of our many SINA prime locations. Kindest regards.

10/10 優異

John

The highly personal sense of welcome
於 2023 年 10 月住了 2 晚
Anastasiia Tkachenko Executive Assistant Manager 於 2023年11月6日的回應
Dear John, thank you for giving us your full score. Warmest regards.

10/10 優異

John

讚好：整潔度、職員與服務、設施服務和住宿狀況
Guests are made to feel central to the hotel's activities.
於 2023 年 10 月住了 1 晚
Anastasiia Tkachenko Executive Assistant Manager 於 2023年11月6日的回應
Dear John, thank you for the positive feedback. We really hope to have you back here with us.

10/10 優異

Marco

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚

10/10 優異

Steven

於 2023 年 9 月住了 2 晚

8/10 不錯

Jón

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 9 月住了 3 晚

10/10 優異

Nahal

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
Great hotel , with great staff and excellent location and wonderful service and good amenities.Micheal and Arter helped us book our train tickets for our daily trip . Anastasia the manager was wonderful. Peter and Cecilia where very helpful , the service made us extend our trip for another 3 nights . For sure we’ll go back and stay there
於 2023 年 6 月住了 3 晚

10/10 優異

John (San Jose)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great location
於 2023 年 6 月住了 2 晚
Anastasiia Tkachenko Executive Assistant Manager 於 2023年9月7日的回應
Dear John, thank you so much for having posted a review about our hotel. We are very glad to know that you’ve appreciated our central position. We will be pleased to welcome you again in one of our many SINA prime locations. Kindest regards.

10/10 優異

Fraser

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Outstanding location and rooms are superb
於 2023 年 5 月住了 3 晚
Anastasiia Tkachenko Executive Assistant Manager 於 2023年9月7日的回應
Dear Fraser, thank you very much for your positive review. We look forward to welcoming you again in one of our SINA Hotels in the future.

2/10 很差

Zabeen

於 2023 年 5 月住了 2 晚

10/10 優異

Hank A

讚好：整潔度、職員與服務和住宿狀況
Don’t stay anywhere else in Milan! This place is amazing!
於 2023 年 3 月住了 1 晚
Anastasiia Tkachenko Executive Assistant Manager 於 2023年9月7日的回應
Dear Hank A, thank you so much for your kind comment. Wishing you all the best. Regards.

10/10 優異

Ricardo

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Todo muy bien! Excelente hotel!
於 2023 年 1 月住了 3 晚
Anastasiia Tkachenko Executive Assistant Manager 於 2023年2月16日的回應
Dear Ricardo,Thank you for your positive feedback. We are looking forward to welcoming you to Sina The Gray Hotel again.Best regards,

8/10 不錯

Roni

讚好：整潔度、職員與服務和住宿狀況

10/10 優異

ÖZGÜR

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚
Anastasiia Tkachenko Executive Assistant Manager 於 2023年2月16日的回應
Dear Ozgur,Thank you for your positive feedback. We are looking forward to welcoming you to Sina The Gray Hotel again soon.Kindest regards,

10/10 優異

Kristin

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 3 晚

8/10 不錯

Lenore

家人同遊
讚好：整潔度和職員與服務
Wonderful location and super convenient. Room was nice and rather large for the area. The hotel is very small, which is nice. My only complaint was the bar was located on my floor and it was very loud.
於 2022 年 10 月住了 4 晚
Anastasiia Tkachenko Executive Assistant Manager 於 2023年9月7日的回應
Dear Lenore, thank you so much for your good review and your generous words. We are very glad to know that you’ve enjoyed your stay with us. We are looking forward to welcoming you again in the near future at one of our many SINA Hotels. Best regards

10/10 優異

Daphna

於 2022 年 11 月住了 2 晚

4/10 欠佳

Michael (Holland)

家人同遊
不滿：職員與服務和住宿狀況
Noisy, smells and staff non accommodating
於 2022 年 10 月住了 1 晚
Anastasia Tkachenko Executive Asisstant Manager 於 2022年10月10日的回應
Dear Michael,I am sorry to hear you did not enjoy your stay at Sina The Gray Hotel. We always try to make our guests happy, that's why we have provided you an upgrade as per your request, to one of our deluxe rooms with the private little terrace, that is the quietest room in the hotel. We apologise to hear you were not satisfied with the service provided.Kindest regards,

10/10 優異

Edan

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay. Staff were amazing, room was clean, and they upgraded me free of charge. I wish I could stay longer.
於 2022 年 10 月住了 1 晚
Anastasiia Tkachenko Executive Assistant Manager 於 2022年10月25日的回應
Dear Edan,Thank you for your positive feedback.We are happy to hear you have enjoyed your stay in Sina The Gray Hotel. We are looking forward to welcoming you again to one of our Sina Hotels.Best Regards,

10/10 優異

Jennifer

於 2022 年 9 月住了 1 晚

10/10 優異

Robert (East Rutherford)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great boutique property next to the Duomo. Very easy to walk to many places as well as trams to other areas. Very nice property, very well designed, laid out and comfortable. The staff was very friendly and pleasant throughout and were very helpful with any questions. I don't think you could find a better place to stay while vacationing in Milan. Parking close by if needed.
於 2022 年 8 月住了 2 晚
Executive Assistant Manager 於 2022年10月10日的回應
Dear Robert,Thank you for your positive feedback. Guests opinion is very important for us. Hope to welcome you soon again to Sina The Gray hotel.Kindest Regards,Anastasiia Tkachenko

8/10 不錯

Roy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Un lugar con todos los accesos , taxi , Uber , Restaurantes, tiendas y de la catedral
於 2022 年 8 月住了 2 晚
Executive Asisstant Manager 於 2022年10月10日的回應
Dear Roy,Thank you for your feedback. We are happy you have enjoyed your time at Sina The Gray Hotel.Kindest regards,Anastasia Tkachenko

10/10 優異

Omar

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service.
於 2022 年 7 月住了 2 晚

4/10 欠佳

Peter

家人同遊
讚好：整潔度和客房舒適度
不滿：職員與服務和住宿狀況
VERY disappointing, especially for the cost!
Very disappointing and outright strange, it started with a sliding bathroom door that did not lock, clip or even close. It went on when we went to leave the room for dinner the room door did not close OR lock!!! The strike play was broken (see picture) and had to be manipulated to get the door to lock. The doorman had to instruct us in how to get the door to close and lock, a bit tricky! The room was a VERY expensive “family” room for 3 that was the size of a postage stamp, again see photo. On the plus side, the location is incredible, the breakfast buffet was perfectly acceptable. The staff was pleasant and responsive given the intrinsic problems with the room. A 3-4 star hotel that likes to think it is a 5 star, it is NOT.
於 2022 年 6 月住了 1 晚

10/10 優異

stephen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location couldn't be better for shopping and sites. Asked for a room upgrade at check-in and got a suite! The breakfast buffet was excellent. Staff were wonderful. Not a single complaint here.
於 2022 年 6 月住了 1 晚
Igor Ch - Front Office 於 2022年6月30日的回應
Dear Mr. Stephen, thank you for this excellent review. Your outstanding positive feedback make us really proud! We are looking forward to welcoming you soon again in one of our many SINA Hotels. Kindest regards.

8/10 不錯

Rayson

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The roof top bar is booked for private function most of the time. As hotel guest, I never get the chance to use the facility. Other than that, the hotel is clean, spacious, good service crew, and good location.
於 2022 年 6 月住了 4 晚
Igor Ch - Front Office 於 2022年6月30日的回應
Dear Mr. Rayson, thank you for sharing your positive experience with us. Guests’ feedback is very important and we are pleased to see that your comment is very positive. Regarding the roof bar, unfortunately you were unlucky during your stay, because we had 2 events one day after another, but usually it's open for our guests everyday. We are looking forward to welcoming you again in one of the many charming SINA Hotels. Kindest regards.

10/10 優異

Enrique

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice place and well kept, staff was polite and helpful if needed.
於 2022 年 5 月住了 4 晚
Igor Ch - Front Office 於 2022年6月30日的回應
Dear Mr. Enrique, thank you so much for taking the time to write a review about our Hotel. We are very happy to read that you fully enjoyed your stay! Looking forward to welcoming you again in one of our charming SINA Hotels, I send you our warmest regards.

10/10 優異

Arkadiusz (Warszawa)

於 2022 年 2 月住了 2 晚

10/10 優異

C G

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Hotel, staff and location
Great hotel in the best location. Very avant-garde and funky. Staff, especially Igor are all fantastic. We have stayed at various hotels in Milan over the years, but Sina The Gray is our hotel of choice.
於 2021 年 12 月住了 2 晚
Front Office - Igor Ch. 於 2021年12月21日的回應
Dear Sir, thank you for sharing your positive experience with us. Guests feedback is very important to us and we are pleased to see that your comment is very positive. We are looking forward to welcoming you again in one of the many charming SINA Hotels. Kindest regards.

4/10 欠佳

Thomas

家人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務和客房舒適度
Tout sauf un 5 étoiles
J’ai réservé 2 chambres triples et on m a donné une double et une triple. Quand j ai demandé pourquoi on m a répondu que c’était les mêmes chambres et qu’il n’y avait aucune différence. Nous avons ete réveillés à 8h suite à une erreur de room service. En arrivant nous avons demandé de louer une poussette, réponse de l hôtel « ok on s en occupe et on vous appelle dans 30 minutes » le lendemain toujours aucune réponse. Seul l emplacement est top. Mais ne vaut pas les 5 étoiles.
於 2021 年 10 月住了 1 晚
Front Office - Igor Ch. 於 2021年11月6日的回應
Dear Mr. Thomas, thank you for taking the time to post your review and to share your experience. On the other hand we do apologize for the bad impression registered concerning the professionality of our staff. We will investigate to understand what happened, in the meantime please accept our deepest apologies. Regarding your booking we noted that you reserved only one triple room and not two as you stated. Despite this inconvenience, we do hope you will come back to visit one of our SINA Hotels. Best regards

10/10 優異

Bibi

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
great service & great central location
於 2021 年 10 月住了 3 晚
Igor Ch. 於 2021年10月26日的回應
Dear Guest, thank you so much for your excellent review and for recommending our hotel. We are really glad to know that your stay was positive and we are looking forward to welcoming you again in one of the many SINA Hotels located around Italy! Kindest regards.

8/10 不錯

Luigino

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ottima posizione a due passi dal Duomo , quadrilatero e galleria V Emanuele.
於 2021 年 6 月住了 2 晚
Igor Ch - Front Office 於 2021年6月29日的回應
Gentile Sig. Luigino, grazie mille per la sua eccellente recensione sul nostro hotel. Siamo davvero lieti di sapere che il suo soggiorno sia stato positivo e non vediamo l'ora di darle il benvenuto in uno dei tanti hotel SINA situati in tutta Italia! Cordiali saluti

8/10 不錯

Raul

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely stay!
於 2020 年 10 月住了 1 晚
Igor Ch - Front Office 於 2020年10月23日的回應
Dear Mr. Raul, thank you very much for choosing Sina The Gray, we hope to have you soon in our hotel. Best regards

10/10 優異

tamiko

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great boutique hotel in central location
Perfect centrally located, quaint boutique modern hotel with all the amenities. Staff, especially Mr. Igor, was very helpful with great restaurant tips. Great value for money! Would recommend.
於 2020 年 9 月住了 2 晚
Igor Ch. Front Office 於 2020年10月7日的回應
Dear Mrs. Tamiko, we want to thank you for your precious comment about your stay here at Sina The Gray. We are very proud to receive such a good review and we will kindly share it with our staff. Looking forward to welcoming you again in one of our charming SINA Hotels. Warmest regards.

8/10 不錯

真實旅客

於 2020 年 9 月住了 1 晚
Igor Ch. Front Office 於 2020年10月7日的回應
Dear Guest, thank you for the positive feedback. We really hope to have you back at Sina The Gray.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 2 晚
Igor Ch. Front Office 於 2020年10月7日的回應
Dear Guest, thank you for giving us your full score. Warmest regards.