室內泳池;躺椅

米蘭星級大酒店的評價

4 out of 5
米蘭星級大酒店
Via Varese 23, Saronno, VA

評價

9.0

卓越

10 分評分,優異;1002 則評價中有 605 則" "
8 分評分,不錯;1002 則評價中有 315 則" "
6 分評分,一般;1002 則評價中有 43 則" "
4 分評分,欠佳;1002 則評價中有 24 則" "
2 分評分,很差;1002 則評價中有 15 則" "

9.4/10 

整潔度

9.0/10 

職員與服務

9.0/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Ching Chen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Luisa Maria Pagani - General Manager 於 2024年1月29日的回應
Dear Ching,Thank you for your beautiful review for our Starhotels Grand Milan,We are glad to see such a good valutation like yours, we always try to make our guests happier and leave a good memory, If you want feel free to write your impressions to us, we are always open to understand our weakness and improve to try to offer the best service ever,We really look forward to welcome you back again at your earliest convenience!Best regards,

10/10 優異

SHANG YU

於 2023 年 11 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2023年12月22日的回應
Dear Lucia, Thank you for your nice review regarding our Starhotels Grand Milan!It is always a pleasure for us to see a good review, as we always try to provide excellent service to our guests, as in your case! Please feel free to share your impressions as well, as we can use them to learn where we can improve! We look forward to welcoming you back as soon as possible for another memorable experience!Kind regards,

10/10 優異

Yuchen

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Room is big and clean ! Friendly stuff, hotel location is a bit remote however there is a near by train station that takes about 20mins to Milan central around 3 euro / person / each way
於 2019 年 9 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2019年9月19日的回應
Dear Yuchen, thank you very much for the nice review of our Starhotels Grand Milan. We are glad that you enjoyed your stay and hope to welcome you back soon. Best regards,

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2019年8月21日的回應
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our Starhotels Grand Milan very soon! Sincerely,

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 4 晚
Luisa Maria Pagani - General Manager 於 2019年6月24日的回應
Dear Guest, thank you for sharing your opinion. Best regards

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
商务出行方便
於 2019 年 6 月住了 7 晚
Luisa Maria Pagani - General Manager 於 2019年6月14日的回應
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 不錯

CHAO WEI

讚好:整潔度、住宿狀況和客房舒適度
房間舒適新穎 步行5分鐘可到車站
飯店跟房間很舒適漂亮,早餐內容沒想的豐富略為失望,服務人員態度偏冷淡,附近沒有什麼可以逛街的店家,步行可到Saronno station,如果你想找個地方好好休息,可以考慮這邊!
於 2019 年 3 月住了 2 晚
Luisa Maria Pagani - General Manager 於 2019年3月8日的回應
Dear CHAO WEI, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean, comfortable room Breakfast is good
於 2018 年 5 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2018年6月1日的回應
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 不錯

Adenike

讚好:整潔度、職員與服務和住宿狀況
Very close to the train station
於 2024 年 5 月住了 4 晚

8/10 不錯

Carmelo Roberto

商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Tutto bene struttura pulita
於 2024 年 4 月住了 2 晚
Luisa Maria Pagani - General Manager 於 2024年5月1日的回應
Gentile Signor Carmelo Roberto,Desideriamo esprimere la nostra più sincera gratitudine per aver condiviso la sua esperienza presso il Starhotels Grand Milan. È un vero piacere per noi sapere che il suo soggiorno è stato all'altezza delle sue aspettative e che abbia trovato la nostra struttura pulita.La pulizia e l'ordine sono elementi fondamentali per garantire il comfort e il benessere dei nostri ospiti, e siamo felici che abbiate notato e apprezzato il nostro impegno costante per mantenere gli standard più elevati in questo senso.I nostri collaboratori lavorano instancabilmente ogni giorno per assicurare che ogni dettaglio sia curato al massimo, e i suoi gentili commenti sono una testimonianza del loro impegno e della loro dedizione.Siamo lieti che la sua esperienza con noi sia stata positiva e che abbia potuto godere appieno del suo soggiorno. Speriamo sinceramente di poterla accogliere nuovamente al Starhotels Grand Milan per creare nuovi e piacevoli ricordi.Cordiali saluti,

10/10 優異

Eric

於 2024 年 4 月住了 4 晚
the management 於 2024年5月12日的回應
Dear Eric,it's a pleasure to read your kind words, we really appreciate your positive review and the fact that you enjoyed your experience with us We look forward to welcoming you back at your earliest convenience. Best regards,The Management

6/10 一般

Frederik

伴侶同遊, 多人同遊
讚好:整潔度、設施服務和住宿狀況
I dont speek englisch
於 2024 年 4 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2024年5月1日的回應
Cher Monsieur Frederik,Nous vous remercions sincèrement d'avoir partagé vos impressions sur votre séjour au Starhotels Grand Milan. Vos commentaires sont précieux pour nous, car ils nous permettent de mieux comprendre les besoins et les attentes de nos clients.Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Si vous le souhaitez, nous vous encourageons à nous fournir plus de détails sur les aspects spécifiques de votre séjour avec lesquels vous n'avez pas été satisfait. Vos commentaires nous aideront à identifier les domaines dans lesquels nous pouvons nous améliorer afin d'offrir une expérience plus agréable à nos clients à l'avenir.Nous tenons à vous assurer que nous prenons vos commentaires très au sérieux et que nous ferons tout notre possible pour rectifier les points faibles que vous avez mentionnés.Nous espérons avoir l'opportunité de vous accueillir à nouveau au Starhotels Grand Milan et de vous offrir une expérience qui répondra pleinement à vos attentes.Cordialement,

10/10 優異

Lorenza

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2024年4月11日的回應
Gentile Lorenza, Grazie per la sua bella recensione inerente al nostro Starhotels Grand Milan!Risulta sempre un piacere vedere una buona valutazione, cerchiamo sempre di fornire un servizio di eccellenza ai nostri ospiti, come nel suo caso!Le ricordiamo di sentirsi libera di condividere anche le sue impressioni, in quanto possiamo usarle per imparare dove possiamo migliorare!Non vediamo l'ora di riaccoglierla al più presto per farle vivere un'altra esperienza memorabile!

10/10 優異

Stephen James

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent hotel. Clean, modern and the suites are very generous in size. Short walk to the train station which offers a 20 minute direct journey into Milan.
於 2024 年 3 月住了 7 晚
Luisa Maria Pagani - General Manager 於 2024年4月11日的回應
Dear Stephen,Thank you for taking the time to share your experience at the Starhotels Grand Milan. We are thrilled to hear that you had an excellent stay with us and that you found our hotel to be clean, modern, and spacious.We are delighted that you appreciated the convenience of our location, being just a short walk away from the train station, providing easy access to Milan in just 20 minutes.Your kind words serve as great encouragement for our team as we strive to provide exceptional service and accommodations to all our guests.We look forward to welcoming you back to the Starhotels Grand Milan for another wonderful stay in the future.Warm regards,

10/10 優異

ANDREA

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel with swimming pool and fitness center, the rooms are spacious and silent, nice breakfast
於 2024 年 3 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2024年3月28日的回應
Dear Andrea,Thank you for your beautiful review for our Starhotels Grand Milan,We are glad to see such a good valutation like yours, we always try to make our guests happier and leave a good memory, We appreciate so much your kind words regarding the areas of the hotel, especially the wellness area which is fully equipped to all the guests' needs to offer the best service ever,We really look forward to welcome you back again at your earliest convenience!Best regards,

10/10 優異

BENOIT

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
spacieux et calme
於 2024 年 3 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2024年3月28日的回應
Cher Benoit,Nous vous remercions pour votre commentaire sur notre Starhotels Grand Milan,Nous sommes heureux de voir une si bonne appréciation comme la vôtre,Nous essayons toujours de rendre nos clients plus heureux et de leur laisser un bon souvenir,Si vous voulez n'hésitez pas à nous écrire vos impressions,Nous sommes toujours ouverts à comprendre nos faiblesses et à nous améliorer pour essayer d'offrir le meilleur service possible,Nous sommes vraiment impatients de vous accueillir à nouveau à votre meilleure convenance!Meilleures salutations

10/10 優異

Nadia (Pasadena)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ramesh was very helpful! We arrived before check-in time and we only waited a little while before our room was ready and he answered all our questions and didn’t make us feel bad because we spoke little Italian. You have to remember customer service isn’t the same as it is in the US so you have to be reasonable but they did an excellent job.
於 2024 年 3 月住了 2 晚
Luisa Maria Pagani - General Manager 於 2024年3月28日的回應
Dear Nadia,Thank you so much for your kind review for our Starhotels Grand Milan,Your words regarding our staff are much than appreciated, all the members of our staff are fully trained to deliver the best guest experience to all our important guests,We really look forward to welcome you at your earliest covenience,Best regards,

10/10 優異

Jayanthi (Bradenton)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It's within walking distance from the Saronno train station. The restaurants in the hotel are great but it's also close to local restaurants.
於 2024 年 3 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2024年3月14日的回應
Dear Jayanthi,Thank you so much for your beautiful review for our Starhotels Grand Milan,We are glad that you enjoyed so much our hotel.This is our main goal let our guests satisfied of their stay so they can have a good memory of us,Your review will absolutely be shared through all our staff, as we can keep going and improving to deliver always the best hotel service, that every guest needs,We really look forward to meet you again at your earliest convenience,Best regards

6/10 一般

Nadja

伴侶同遊, 多人同遊
讚好:整潔度
不滿:職員與服務和住宿狀況
Hat stark nachgelassen Frühstücks buffet sehr mager an der Auswahl.
於 2023 年 12 月住了 5 晚
Luisa Maria Pagani - General Manager 於 2024年2月25日的回應
Sehr freundlich Nadja,Vielen Dank für Ihre Bewertung für unser Starhotels Grand Milan,Es tut uns sehr leid, dass Sie in Ihrer Bewertung eine Enttäuschung über das Essen, insbesondere beim Frühstück, feststellen. Wir arbeiten hart daran, unseren Gästen das bestmögliche Erlebnis zu bieten, aber offensichtlich ist es dieses Mal nicht so gut gelaufen. Sicherlich ist dies ein Punkt, an dem wir uns verbessern können, und Ihr Kommentar wird an alle unsere Mitarbeiter weitergegeben, damit wir allen unseren Kunden in jeder Hinsicht einen ausgezeichneten Service bieten können,Wenn Sie uns die Chance geben, Ihr Vertrauen zurückzugewinnen, garantiere ich Ihnen, dass wir unser Bestes tun werden, um Ihnen die Qualität und den Service zu bieten, den so viele unserer Gäste bereits schätzen.Mit freundlichen Grüßen,

10/10 優異

Flavio

於 2024 年 2 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2024年2月25日的回應
Gentile Flavio, Grazie per la sua bella recensione inerente al nostro Starhotels Grand Milan!Risulta sempre un piacere vedere una buona valutazione, cerchiamo sempre di fornire un servizio di eccellenza ai nostri ospiti, come nel suo caso! Le ricordiamo di sentirsi libero di condividere anche le sue impressioni, in quanto possiamo usarle per imparare dove possiamo migliorare! Non vediamo l'ora di riaccoglierla al più presto per farle vivere un'altra esperienza memorabile!

10/10 優異

Xinyun

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Luisa Maria Pagani - General Manager 於 2024年2月25日的回應
Dear Xinyun,Thank you for your beautiful review for our Starhotels Grand Milan,We are glad to see such a good valutation like yours, we always try to make our guests happier and leave a good memory, If you want feel free to write your impressions to us, we are always open to understand our weakness and improve to try to offer the best service ever,We really look forward to welcome you back again at your earliest convenience!Best regards

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The place to stay in Saronno!
Excellent hotel. Have stayed there many times on business over the last 7 years and it's always been great. Fairly priced and near to all.
於 2024 年 2 月住了 2 晚
Luisa Maria Pagani - General Manager 於 2024年2月25日的回應
Dear Guest,Thank you so much for your beautiful review for our Starhotels Grand Milan,We are glad that you enjoyed so much our hotel, especially since you stayed here many many times,This is our main goal let our guests satisfied of their stay so they can have a good memory of us,Your review will absolutely be shared through all our staff, as we can keep going and improving to deliver always the best hotel service, that every guest needs,We really look forward to meet you again at your earliest convenience,Best regards

10/10 優異

ANDREA

於 2024 年 2 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2024年3月28日的回應
Gentile Andrea, Grazie per la sua bella recensione inerente al nostro Starhotels Grand Milan!Risulta sempre un piacere vedere una buona valutazione, cerchiamo sempre di fornire un servizio di eccellenza ai nostri ospiti, come nel suo caso! Le ricordiamo di sentirsi libero di condividere anche le sue impressioni, in quanto possiamo usarle per imparare dove possiamo migliorare! Non vediamo l'ora di riaccoglierla al più presto per farle vivere un'altra esperienza memorabile!

10/10 優異

Carolyne

於 2024 年 2 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2024年2月13日的回應
Dear Carolyne,Thank you for your beautiful review for our Starhotels Grand Milan,We are glad to see such a good valutation like yours, we always try to make our guests happier and leave a good memory, If you want feel free to write your impressions to us, we are always open to understand our weakness and improve to try to offer the best service ever,We really look forward to welcome you back again at your earliest convenience!Best regards,

8/10 不錯

DAVID

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good airport stopover hotel.
Very comfortable stay. Good location just 5 minutes walk from Saronno station and 20 minutes on the train from MXP T1.
於 2024 年 2 月住了 2 晚
Luisa Maria Pagani - General Manager 於 2024年2月13日的回應
Dear David,Thank you so much for your review regarding our Starhotels Grand Milan,We are pleased that you enjoyed so much it and its location, really comfortable with the near train station that can lead you to the airport as you mentioned,We really look forward to welcome you at your earliest convenience,Best regards,

10/10 優異

Hyun-mook

於 2024 年 1 月住了 5 晚
Luisa Maria Pagani - General Manager 於 2024年2月6日的回應
Dear Hyun,Thank you for your beautiful review for our Starhotels Grand Milan,We are glad to see such a good valutation like yours, we always try to make our guests happier and leave a good memory, If you want feel free to write your impressions to us, we are always open to understand our weakness and improve to try to offer the best service ever,We really look forward to welcome you back again at your earliest convenience!Best regards

10/10 優異

Hyun Jun

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
호텔 전반적으로 아주 깨끗합니다. 직원들도 친절하고, 편의시설도 전체적으로 마음에 듭니다.
於 2024 年 1 月住了 4 晚
Luisa Maria Pagani - General Manager 於 2024年2月6日的回應
Dear Hyun,Thank you for your beautiful review for our Starhotels Grand Milan,We are glad to see such a good valutation like yours, we always try to make our guests happier and leave a good memory, If you want feel free to write your impressions to us, we are always open to understand our weakness and improve to try to offer the best service ever,We really look forward to welcome you back again at your earliest convenience!Best regards

10/10 優異

Karen

於 2024 年 1 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2024年2月6日的回應
Dear Karen,Thank you for your beautiful review for our Starhotels Grand Milan,We are glad to see such a good valutation like yours, we always try to make our guests happier and leave a good memory, If you want feel free to write your impressions to us, we are always open to understand our weakness and improve to try to offer the best service ever,We really look forward to welcome you back again at your earliest convenience!Best regards

10/10 優異

Stefania

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
La struttura è nuova, le camere sono silenziose e dotate di tutti i comfort. Noi abbiamo alloggiato tre notti. L'unica pecca era il divano letto in quanto come materasso era stato ribaltato il cuscino dello schienale che risultava troppo scomodo. Mi sono lamentata in reception ed problema è stato comunque risolto in breve tempo: hanno aggiunto due topper. La colazione è ben fornita, su richiesta è possibile avere cioccolata calda e cappuccino. La piscina ha un angolo relax con idtomassaggi. I miei figli si sono divertiti parecchio, per me l'acqua era un po' fredda... In complesso siamo stati bene.
於 2024 年 1 月住了 3 晚
Luisa Maria Pagani - General Manager 於 2024年1月12日的回應
Gentile Stefania,Grazie per il suo feedback sul nostro Starhotels Grand Milan.Siamo molto felici di leggere che abbia apprezzato molto le nostre camere e tutti i reparti connessi, dalla colazione all'area wellness.La nostra mission è quella di rendere soddisfatti i nostri ospiti e leggere che siamo riusciti in ciò ci rende molto orgogliosi.Ci dispiace che non abbia trovato il divano letto confortevole, ma possiamo assicurarle che qualora ci fosse un'altra occasione, faremo del nostro meglio per farla sentire come a casa sua!Cordialmente,

4/10 欠佳

真實旅客

家人同遊
不滿:客房舒適度
not all facilities are available, fully chared
fitness was closed, but the hotel refuse to give any compansation
於 2024 年 1 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2024年1月14日的回應
Dear Guest,Thank you for your feedback for our Starhotels Grand Milan,We are so sorry to read that you were disappointed regarding the fitness that was closed. It seems strange because recently we have never close the fitness except during night, that is close every night,We really look forward to welcome you back to prove all the quality that we offer every day to all our guests!Best regards,

10/10 優異

androulla

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Καθαρό ξενοδοχείο με ανέσεις κοντά στον σταθμό του τρένου με τα πόδια 3' ! Οταν παω Μιλάνο πάντα είναι η προτίμηση μου δεν κοιτάζω καθόλου για άλλο ξενοδοχείο! Το μόνο που θα ήθελα να αλλάξει είναι το μενού στο εστιατόριο , πολύ μικρό, ακριβό και καθόλου ωραίο! Ευτυχώς εξω απο το ξενοδοχείο υπάρχει ωραια πιτσαρία και ενα εστιατόριο με υπέροχο μενού
於 2023 年 12 月住了 6 晚
Luisa Maria Pagani - General Manager 於 2024年1月12日的回應
Dear Androulla,Thank you for your review for our Starhotels Grand Milan,We are glad to read to read that you and also your kids have enjoyed our hotel and that it is your first choice when you come to the beautiful city of Milan!We are so sorry that you didn't find the same excellence in dinner menù, but for sure this is a really important point to us to understand where we can do better to give you the best possible experience ever,We really look forward to welcome you back again at your convenience,Best Regards,

10/10 優異

Arben

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2024年1月10日的回應
Dear Arbien,Thank you for your beautiful review for our Starhotels Grand Milan,We are glad to see such a good valutation like yours, we always try to make our guests happier and leave a good memory, If you want feel free to write your impressions to us, we are always open to understand our weakness and improve to try to offer the best service ever,We really look forward to welcome you back again at your earliest convenience!Best regards,

10/10 優異

stephane

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Luisa Maria Pagani - General Manager 於 2024年1月10日的回應
Dear Stephane,Thank you for your beautiful review for our Starhotels Grand Milan,We are glad to see such a good valutation like yours, we always try to make our guests happier and leave a good memory, If you want feel free to write your impressions to us, we are always open to understand our weakness and improve to try to offer the best service ever,We really look forward to welcome you back again at your earliest convenience!Best regards,

10/10 優異

Andra Elena

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Torniamo sempre volentieri in questo albergo quando veniamo a Saronno. Lo consiglio vivamente
於 2023 年 12 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2024年1月12日的回應
Gentilissima Elena,Grazie per la sua recensione per il nostro Starhotels Grand Milan,Siamo lieti di essere la sua prima scelta per i suoi viaggi quando venite nella città di Saronno, cerchiamo sempre di poter garantire a nostri ospiti di sentirsi come a casa, e leggere ciò non ci può rendere che orgogliosi!Ci auguriamo tanto di poterla ospitare nuovamente quanto prima,I più cordiali saluti,

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Parkplätze mit Elektro-Ladestationen wären gut. (z.B. in der Tiefgarage)
於 2023 年 12 月住了 1 晚
General manager 於 2024年1月3日的回應
Dear Guest, We are absolutely delighted you have chosen our property for your stay in Milan! We do hope to host you very soon again! The Management

8/10 不錯

Mauro

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2023年12月12日的回應
Gentile Mauro, Grazie per la sua bella recensione inerente al nostro Starhotels Grand Milan!Per noi è sempre un piacere vedere una buona valutazione, cerchiamo sempre di fornire un servizio di eccellenza ai nostri ospiti, come nel suo caso! Le ricordiamo di sentirsi libero di condividere anche le sue impressioni, in quanto possiamo usarle per imparare dove possiamo migliorare! Non vediamo l'ora di riaccoglierla al più presto per farle vivere un'altra bella esperienza!

10/10 優異

Didier

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Super séjour Hôtel propre et vraiment beau
於 2023 年 12 月住了 2 晚
Luisa Maria Pagani - General Manager 於 2023年12月12日的回應
Cher Didier,Nous vous remercions pour vos commentaires positifs. Nous sommes ravis de lire que vous avez eu une expérience satisfaisante avec notre hébergement et que vous avez apprécié notre hôtel.Nous apprécions vraiment votre approbation et serions plus qu'heureux de vous accueillir à nouveau à l'avenir. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,

8/10 不錯

Jennifer

家人同遊
讚好:整潔度、職員與服務和住宿狀況
This hotel was a great place to stay, they have free and paid parking, a beautiful pool that our kiddo greatly enjoyed, a restaurant, and several conveniences nearby. The bed was really stiff/hard and the staff were hit and miss but overally it worked well for us.
於 2023 年 11 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2023年12月12日的回應
Dear Jennifer,Thank you for your review for our Starhotels Grand Milan,We are glad to read to read that you and also your kids have enjoyed our hotel and some departments from the restaurant to the conveniences nearby.We are so sorry that you didn't find the same excellence in our staff and the beds, but for sure this is a really important point to us to understand where we can do better to give you the best possible experience ever,We really look forward to welcome you back again at your convenience,Best Regards,

10/10 優異

Shakeel

讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastico
於 2023 年 11 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2023年11月28日的回應
Dear Shakeel,Thank you for your nice review for our Starhotels Grand Milan,It's really nice to see a good valutation, we always try to deliver an excellence service to our guest, as in your case!We remind you to just feel free to also share your impressions as we can use it to learn where we can improve!We truly look forward to welcome you back again at your earliest convenience as you can enjoy with us another memorable experience!Best regards,

10/10 優異

Hans

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Le petit dejeuner et service est excellent
於 2023 年 11 月住了 2 晚
General manager 於 2023年11月27日的回應
Dear Hans,Thank you for your positive feedback. We're delighted to read that you had a satisfying experience with our accommodation and that you enjoyed our breakfast.We truly appreciate your endorsement and would be more than happy to welcome you back in the future. Best Regards,The Management

8/10 不錯

Ioram

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
General manager 於 2023年11月24日的回應
Dear Mr Ioram, We are absolutely delighted you have chosen our property for your stay in Milan! We do hope to host you very soon again! the Management

10/10 優異

ANGELO

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
esperienza positiva
於 2023 年 11 月住了 1 晚
General manager 於 2023年11月20日的回應
Gentile Angelo,La ringraziamo per il tempo dedicato alla Sua recensione. Siamo felici di leggere che abbia deciso di valutare con un buon punteggio il nostro hotel e che il suo soggiorno sia trascorso al meglio.Ci auguriamo di poterla accogliere nuovamente come nostro gentile Ospite,cordiali salutiLa Direzione

10/10 優異

Rania

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
hôtel au top rien a dire chambre propre spacieuse l'accueil au top serviable le bar et coin café trop gentils je le recommande
於 2023 年 11 月住了 3 晚
Luisa Maria Pagani - General Manager 於 2023年11月21日的回應
Chère RaniaNous vous remercions pour vos commentaires élogieux sur le Starhotels Grand Milan,Nous sommes ravis de lire que vous avez apprécié chaque détail de votre expérience avec nous : de la restauration à l'accueil en passant par l'espace détente !Notre objectif est de laisser un beau souvenir à chacun de nos clients.Nous nous réjouissons de vous accueillir à nouveau,Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,

10/10 優異

Sir Srl

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2023年11月16日的回應
Gentile Andrea, Grazie per la sua bella recensione inerente al nostro Starhotels Grand Milan!Risulta sempre un piacere vedere una buona valutazione, cerchiamo sempre di fornire un servizio di eccellenza ai nostri ospiti, come nel suo caso! Le ricordiamo di sentirsi libero di condividere anche le sue impressioni, in quanto possiamo usarle per imparare dove possiamo migliorare! Non vediamo l'ora di riaccoglierla al più presto per farle vivere un'altra esperienza memorabile!

10/10 優異

Duncan

於 2023 年 11 月住了 2 晚
Luisa Maria Pagani - General Manager 於 2023年11月16日的回應
Dear Duncan,Thank you for your beautiful review for our Starhotels Grand Milan,We are glad to see such a good valutation like yours, we always try to make our guests happier and leave a good memory, If you want feel free to write your impressions to us, we are always open to understand our weakness and improve to try to offer the best service ever,We really look forward to welcome you back again at your earliest convenience!Best regards,

10/10 優異

Ioram

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
General manager 於 2023年11月14日的回應
Dear Ioram,thank you for your feedback. We really appreciate your positive review. We are very happy to know that we managed to make your stay in Saronno a memorable one. We look forward to welcoming you back at your earliest convenience. Best regards,The management

10/10 優異

Sylvia

於 2023 年 10 月住了 5 晚
Luisa Maria Pagani - General Manager 於 2023年11月2日的回應
Dear Sylvia, Thank you for your nice review for our Starhotels Grand Milan,It's really nice to see a good valutation, we always try to deliver an excellence service to our guest, as in your case!We remind you to just feel free to also share your impressions as we can use it to learn where we can improve!We truly look forward to welcome you back again at your earliest convenience as you can enjoy with us another memorable experience!Best regards,

10/10 優異

Paul

於 2023 年 10 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2023年10月29日的回應
Dear Paul,Thank you for your nice review for our Starhotels Grand Milan,We are glad to see a very high score, and we truly hope to have satisfied you with all your needs,We look forward to welcome you at your best convienence!Best regards,

10/10 優異

ANDREA

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
È sempre un piacevole soggiorno
於 2023 年 10 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2023年10月29日的回應
Gentilissimo Andrea,Grazie per il suo bellissimo feedback per il nostro Starhotels Grand Milan,Siamo lieti nel leggere che abbia sempre passato un piacevole soggiorno,Ci auguriamo con tutto il cuore di poterla riospitare quanto prima alla sua convenienza!Cordialmente,

10/10 優異

Marco

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Luisa Maria Pagani - General Manager 於 2023年10月24日的回應
Gentilissimo Marco,Grazie per la sua recensione positiva per il nostro Starhotels Grand Milan,Siamo lieti nel vedere che sia andato tutto per il verso giusto, e qualora volesse, noi siamo più che disponibili nell'ascoltare le sue impressioni!Ci auguriamo di riaverla presto nella nostra struttura!Cordiali saluti,