Phoenix Mill Ave Hotels

"The person who checked us into the room was in India and we interacted through a kiosk in the tiny office. The English of the person was bad and they didn't understand me. For example, he kept saying "two others". I kept telling him there was just two of us. I'm not an others. Many extra step than it usually takes to check in. I needed to scan my badge for him, since he was in India. Also, he needed a picture of me posing while holding up my ID. Not just me, but also my adult son had to provide an ID and pose with it. And the rental car license plate number was mandatory. Can't check in without it. The door to the room was bowed in and barely functional. There was no shampoo in the room. Our room was above the garbage dumpster, and the early morning trash pickup was very loud. Crazy place."

"Room was outdated and mattress need replacement. It sunk in middle. Bathroom was usefull but again...need maintenance "

"Great place spacious room"

"The stay was very nice! "

"Nice open concept lobby with reception, bar, lounge area and breakfast counter all colocated. Modern rooms with easy to clean flooring"

"Clean room, pleasant stay"

"I really wanted to love this stay. It was very clean, proximity to where we needed to be was great and that was it. There were some things that the digital guest book states were included that were not. There was no closet to hang up clothes, inadequate parking (which wasnt disclosed till after security deposit was paid), only 1 towel was provided per person for the entirety of our stay (5 days), there was supposed to be an access key for the pool and it was missing and the bed was super firm. The host was good and replying to my intial message but anytime they said they would have to ask their cleaner I never got an answer. For what I paid for this and the secure parking I should have just stayed at the hotel down the block. "

"Easy check in Helpful staff. Clean rooms "

"It was cool "