2/10 糟糕
Ashely
与配偶出行
2024年04月24日
不满意：住宿条件和设施，清洁度
Half the lights are out above the kitchen island and in the master bathroom. There is dangerous black mold growing under the upstairs bathroom sink, the coffee maker had the wrong sized coffee pot so it was unusable and made a huge mess in the kitchen, the master bedroom fan is only controlled by a remote that had dead batteries so you couldn’t run the fan without having the light on and the fun was on full speed, the bedroom was hot at night because we couldn’t run the fan and the a/c was circulating moldy air from the upstairs bathroom. We got locked out on our last day after confirming with Dwight twice that we had late check out. He failed to send the code we would need to use after the normal check out time and we had to call multiple times to get ahold of the office since no one was there even though it was office hours on a weekday. During our stay we only saw Dwight once, as he was leaving or returning sea cove. The office was closed for the rest of our time there and we needed to access the unit for medication that needed to be taken at a scheduled time when we were locked out. The response from Dwight once we got him on the phone was to cut me off from speaking, tell me to calm down and then he fabricated a story about how he was dealing with a guest medical emergency when I told him I didn’t appreciate his response to me. Finally, the cleaners entered our unit while we were in it as they were unaware of our late checkout thanks to Dwight failing again.
Ashely
2024 年 4 月入住 5 晚
