What an awful experience. We came as a wedding party and the service and cleanliness of the place was poor.
On entering the property it looked grand but after you go into your room the hotel quality deteriorates.
Rooms were unclean, limited towels, no bath mat, poor lighting, unclean sheets, and telephone which did not work.
I had to ask three times for extra towels and bath mat. Eventually at 8.00pm this was given to us after 9 hours of waiting. Very poor service. Some rooms that the other guests were staying had no working air conditioning and had similar problems to our room. Two couples who were also in our party had to change rooms twice due to poor facilities and cleanliness.
On our exit from the hotel we had paid what we owed for room. After 10 minutes we were told by another receptionist that we still had to pay even though we had already paid. I had to physically find the other receptionist who had already taken the payment to confirm that we had already paid. Bad service and professionalism as we did not even get an apology for this.
Please avoid this hotel if you can.
Best thing for them to do is to close down establishment and refurbish the place as it looks very unloved. I think some of the service staff need to maybe retrain to provide better service as good service apart from porters was extremely poor.
Only plus sides include good views, nice location and nice food.
Best to avoid.