住宿正面

山之家汽車旅館的評價

2 out of 5
山之家汽車旅館
963 Highway 62 E, Mountain Home, AR

評價

6.2
10 分評分,優異;243 則評價中有 43 則" "
8 分評分,不錯;243 則評價中有 57 則" "
6 分評分,一般;243 則評價中有 56 則" "
4 分評分,欠佳;243 則評價中有 38 則" "
2 分評分,很差;243 則評價中有 49 則" "

6.2/10 

整潔度

6.8/10 

職員與服務

5.2/10 

設施服務

5.6/10 

住宿狀況

6.4/10 

環保程度

評價

10/10 優異

Anthony

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
RJ 於 2024年5月2日的回應
Hello Anthony, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our hotel. Our staff takes great pride in providing excellent service, and we're happy to hear it showed during your visit.We hope to welcome you back again soon!Thank you again.

10/10 優異

Shawn

Wonderful stay. Couldn’t have been happier.
於 2024 年 3 月住了 4 晚
RJ 於 2024年4月28日的回應
Dear Shawn,Thank you for your fantastic review, We're so happy to know you couldn't have been happier. We strive to create a memorable experience for all our guests, and your feedback lets us know we're on the right track.We hope to welcome you back again soon. Thank you.

4/10 欠佳

Jacob

家人同遊
不滿:整潔度、職員與服務和住宿狀況
Property has a lot of long term tweekers living there. Don’t stop with your family.
於 2024 年 4 月住了 1 晚
RJ 於 2024年4月19日的回應
Hello Jacob,Thank you for your feedback.We understand your concern about the presence of long-term residents at our property. We take the safety and security of our guests very seriously. We have strict policies in place to ensure a comfortable and secure environment for all our guests. If you experienced any specific issues during your stay, we would appreciate it if you could share them with us directly.We are committed to providing a positive experience for all our guests. We hope you'll give us another chance in the future.

10/10 優異

David

於 2024 年 4 月住了 1 晚
RJ 於 2024年4月28日的回應
Hello David,Thank you for choosing Mountain Home Inn and for sharing your positive experience! We're thrilled you had a wonderful stay. It means a lot to the entire team. We hope to welcome you back again soon. Thank you again.

10/10 優異

Stetson

讚好:整潔度、職員與服務、設施服務和住宿狀況
I really enjoyed the politeness of the staff and convenience of the location!
於 2024 年 2 月住了 7 晚
Management 於 2024年2月13日的回應
Hello Stetson,We are so glad to hear you had a positive experience at our hotel! We always strive to provide excellent service and a convenient location, so your feedback is truly appreciated. It's fantastic to know that our staff's politeness made your stay more enjoyable.This information helps us understand what we're doing well and allows us to further refine our guest experience.Thank you again for choosing our hotel and for sharing your positive feedback. We hope to see you back again soon!Thank you.

10/10 優異

Stetson

於 2024 年 1 月住了 4 晚
RJ 於 2024年1月15日的回應
Dear Stetson, Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay at our hotel. Truly you make our day!

2/10 很差

Judith

不滿:客房舒適度
Sorry - Can't Recommend
Location was convenient, cleanliness was adequate. Mattress was awful. Felt like foam mattress topper and was like sleeping in what I imagine quicksand is like in that moving is not smooth - there was a lot of friction and drag whenever I tried to move or turn on the mattress.
於 2023 年 12 月住了 1 晚
RJ 於 2024年1月10日的回應
Hello Judith, Thank you for taking the time to leave us a review. We're happy to hear that you found the location convenient and the cleanliness was adequate. However, we sincerely apologize for the discomfort you experienced with the mattress. We take guest feedback very seriously, and we are immediately taking steps to address the issue with the mattress. We appreciate your honest feedback and hope you will give us another chance to show you the level of hospitality we pride ourselves on.

8/10 不錯

Sherry

讚好:整潔度和職員與服務
於 2024 年 1 月住了 1 晚
Management 於 2024年1月10日的回應
Thank you for taking the time to leave us a 4-star review! We're grateful for your business and appreciate your feedback. While we're thrilled you enjoyed your stay overall, We value your opinion and are always striving to improve. If you have any specific suggestions or thoughts, please don't hesitate to share them. We're here to listen and learn.Thank you again for choosing our hotel. We hope to welcome you back soon.

2/10 很差

Michael

不滿:整潔度、職員與服務、設施服務和住宿狀況
They call it a motel its more of a flop house for all the homeless in the best town in arkansas
於 2024 年 1 月住了 1 晚
Management 於 2024年1月10日的回應
Thank you for your feedback, though we're sorry to hear your visit wasn't up to your expectations.Our goal is to ensure every guest feels welcome and safe. "While we can't speak for the entire town, we strive to contribute to a welcoming and inclusive atmosphere in our establishment. Thank you.

2/10 很差

Coltan

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
RJ 於 2024年1月12日的回應
Hello Coltan, Thank you for sharing your experience with us, We are working on that issue so your next stay will be good.

10/10 優異

George

讚好:整潔度和職員與服務
Convenient , many restaurants nearby. Old motel.
於 2023 年 11 月住了 1 晚
RJ 於 2023年11月21日的回應
Thank you George, for your review. We're glad you found our hotel to be convenient and appreciate your feedback on the surrounding restaurants. We're always working to improve our property, and we'll take your comments into consideration. We hope you'll consider staying with us again in the future.

10/10 優異

Deyan

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
RJ 於 2023年11月19日的回應
Thank you Deyan for your positive response about your stay. We are happy that you had a comfortable stay and hope to see you again in future.

10/10 優異

Robert

於 2023 年 11 月住了 3 晚
RJ 於 2023年12月5日的回應
Thank you Robert for your time foe review. We will share this satisfaction review to our team members. I hope i will see you in the future in our hotel.Thank you.

2/10 很差

Harlan

於 2023 年 11 月住了 1 晚
RJ 於 2023年12月5日的回應
Hello Harlan, Thank you for your time for review. We checked your reservation, you made reservation but you never been checked in our hotel. According to our hotel policy you can cancel your reservation 24 hour before check in. If you can't make it on time and you was no-show then you have to pay for your first night. Hope you understand about the policy. Thank you

8/10 不錯

Kathy

親子同遊, 伴侶同遊
讚好:整潔度和職員與服務
不滿:設施服務
Close to shopping and restaurants. Quiet, clean, and simple. The staff was very friendly and helpful.
於 2023 年 11 月住了 2 晚
RJ 於 2023年11月12日的回應
Thank you Kathy, We are so happy for your kind of your review, We will share this things with our team and housekeeper. We will see you in future.

10/10 優異

Derek

讚好:整潔度
於 2023 年 10 月住了 1 晚
RJ 於 2023年11月4日的回應
Thank you for taking the time to share your review about your recent stay with us, We are so pleased to hear that you enjoyed your time with this motel. We would love to stay with us again.

10/10 優異

Heidi

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Pleasant Surprise
Pleasant check-in. We had requested "comfort rooms" which was more recently remodeled so we all were pleased with the rooms. They were a surprisingly good value for the price.
於 2023 年 10 月住了 1 晚
RJ 於 2023年10月28日的回應
Thank you for being our guest Heidi, and for such kind words. We are thrilled to hear of your happiness at the Mountain Home inn! Our team was so excited to hear your comments! We look forward to welcoming you back for a future visit.

4/10 欠佳

Charlotte

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Bed was lousy every time you moved your sheets would come off mattress cover to slippery so when you woke up your sheets were in a ball toilet seat was awful needs new one made reservations for room a week before I got there and my room was not available somebody else In it
於 2023 年 8 月住了 2 晚
RJ 於 2023年8月27日的回應
Thank you Charlotte for your review. We are sorry for your experience and we are working everyday to make improvements.

4/10 欠佳

Bernice

商務旅客
讚好:客房舒適度
不滿:整潔度和住宿狀況
dirty
於 2023 年 8 月住了 2 晚
Rj 於 2023年8月17日的回應
Thank you Bernice,We do apologize for any inconvenience that this may have caused, please come back and see us again. We promise we will do better stay next time.Thank you.

10/10 優異

Jeanne

親子同遊
讚好:整潔度和職員與服務
This is not a new hotel by any means. Unfortunately, the pool was inoperable, it was quite a disappointment. However, the people that worked there were so kind. The cable wouldn't work and they came right away. We had kids with us so it was appreciated. Those kids locked the bathroom door and we couldn't get it open. They return with tool after tool until it was resolved. Quite satisfied with what we paid. Service was excellent.
於 2023 年 8 月住了 3 晚
Rj 於 2023年8月15日的回應
Hello Jeanne,Thank you for taking the time to share your experience at our motel stay. We thank you for the amazing feedback in regard to friendly staff. Thank you for choosing to stay with us.

2/10 很差

Gary

You booked me in mountian home inn, in arkansaw. I needed the mountian home inn, in idaho. I had to pay $129.00 for a room in the correct hotel, plus the 53.00 I paid for in Arkansaw. Not happy!!!
於 2023 年 8 月住了 1 晚
RJ 於 2023年9月13日的回應
Hello Gary, sorry to hear that, this is mountain home inn Arkansas, Now is too late but if you called before 24 hour earlier your arriving we definitely help on that time.

2/10 很差

John

不滿:整潔度和住宿狀況
於 2023 年 7 月住了 4 晚
RJ 於 2023年8月2日的回應
Thanks John,we sincerely apologize our accommodations did not meet your expectations. Your concerns will be communicated to our team so we can work on addressing about the issues. All the best in your future travels.

10/10 優異

DANNY (Little Rock)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very friendly and knowledgeable staff !!
於 2023 年 7 月住了 1 晚
RJ 於 2023年7月26日的回應
Thank you Danny for your recent stay and the review. It will help to make improvement for the future, we look forward to seeing you again.

10/10 優異

DANNY (Little Rock)

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Great and very accommodating staff !!
於 2023 年 7 月住了 1 晚
RJ 於 2023年7月21日的回應
Thank you for your kind words, Danny, Your feedback means the world to us.

4/10 欠佳

Adam

讚好:職員與服務
不滿:整潔度和住宿狀況
much disrepair and lack of cleaning you get what you pay for
於 2023 年 7 月住了 1 晚
RJ 於 2023年7月17日的回應
Hello Adam,First thank you for taking the time to share your feedback. We would like to express our apologies that you had average experience in our hotel, we are working hard to make comfortable stay for our guest. Hope your next time you can enjoy to stay in our hotel.thank youMountain Home Inn

10/10 優異

jonathan

親子同遊
讚好:整潔度、職員與服務和住宿狀況
Best in town.
於 2023 年 7 月住了 2 晚
Management 於 2023年7月6日的回應
Thank you so much for choosing to stay at our hotel and taking the time to share your feedback. We truly appreciate your kind words and are delighted to hear that you had a happy experience during your stay with us.Once again, thank you for your kind words. We strive to provide a happy experience for all our guests, and it's feedback like yours that motivates us to keep improving. We look forward to serving you again soon!

6/10 一般

THOMAS A.

家人同遊
不滿:住宿狀況
Room in disrepair
於 2023 年 6 月住了 1 晚
Management 於 2023年7月1日的回應
Thank you so much for staying with us and for the feedback.

6/10 一般

Stan

家人同遊
Its not the best but for the price it was ok
於 2023 年 6 月住了 1 晚
Management 於 2023年6月20日的回應
Thank you Mr. Stan for the feedback. Hope to see you back again.

6/10 一般

Charles

於 2023 年 6 月住了 2 晚
RJ 於 2023年7月9日的回應
Thank you for your time and stay at our hotel, we will working hard to make more comfortable for our guest.

10/10 優異

Melissa

伴侶同遊, 寵物同遊
讚好:職員與服務
We loved the jacuzzi tub, the soft mattress and pillows. The outlet to the left of the bed didnt work and neither did the light on that same side. The floor was very dirty. We walked on it barefoot and had to wash our feet before going to bed. It was fairly quiet. Overall we had a great time.
於 2023 年 6 月住了 1 晚
RAM 於 2023年6月12日的回應
Thank you so much Melissa for taking time to write us encouraging feedback. We're so glad to hear that you enjoyed your stay with us. For sure, we will take care of the issue you faced while your stay in that room. Thank you again, hope to see you soon.

6/10 一般

Heather

家人同遊
不滿:職員與服務和住宿狀況
My husband and I booked this hotel on Expedia. The pictures looked nice. The older gentleman at the front asked me for my drivers license and debit card. After a few minutes, he handed my cards back and also the room key. He told me what room we were in and the wifi password. I went to our room to put a Redbull in the fridge. I immediately got hit in the face with cigarette smoke. IThe room was made up nicely, other than the smell. We left the door open so it could air out for a minute before we went back to the festival. Around 10:55p.m, my husband and I go to our hotel and it literally smelled like someone had just lit up in our room. Long story short, my husband survived cancer and had to have a stem cell transplant for said cancer. He cannot be around cigarette smoke, his immune system is not great after transplant. He just got over pneumonia that stuck around for 2 months. So my husband and I went to the office to talk to the person running the desk, to see if we could switch rooms. There was a younger guy at the desk this time. I told the young man our issue. This guy responded with “I was up here when you checked in, I heard you request a smoking room.” He tried arguing with me about it for a minute. We quit smoking 3 years ago, my husband even tried to show the guy his port scar. I’m out of space, but the guy was rude and we won’t be back. Be careful where you give your money.
於 2023 年 5 月住了 1 晚
RAM 於 2023年6月4日的回應
Hello, Heather thank you for taking time to give us feedback. Miss Heather, "Honesty is our best policy". Thank you.

10/10 優異

Ron

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 1 晚
RJ 於 2023年5月29日的回應
Thank you! We are glad to see you enjoyed your stay!

8/10 不錯

David

讚好:整潔度和職員與服務
於 2023 年 5 月住了 4 晚
RJ 於 2023年5月12日的回應
Thank you for your time for reviews, we will see you back again.

2/10 很差

jeff

家人同遊
不滿:職員與服務、設施服務和住宿狀況
No hot water walls were nasty dirty bathroom think we was the only non resident that booked a room don’t think I’ll use your web site again not happy
於 2023 年 4 月住了 2 晚
RJ 於 2023年4月27日的回應
We apologize for an inconvenience you may have had, we hope to serve you better in your future stay.Thank you Mountain Home Inn

10/10 優異

Viola

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was as advertised. Very clean and fresh. No musty smell at all. Easy parking close to our room. I will book there again.
於 2023 年 4 月住了 1 晚
RJ 於 2023年4月22日的回應
Thank you Viola,We are glad to see you enjoyed your stay!

8/10 不錯

Angel

讚好:整潔度、職員與服務、設施服務和住宿狀況
It was quite. The bedroom was nice and the beds where comfortable.
於 2023 年 3 月住了 7 晚
Rj 於 2023年4月8日的回應
Hi Angel, Thank you so much for choosing us, it was a pleasure having you here at mountain home inn. We are happy to see your good review and to hear you had a great stay.

6/10 一般

Emory

商務旅客
讚好:職員與服務、設施服務和住宿狀況
Booked a room wih jacuzzi tub, had luke-warm water at best. Wasn't able to enjoy the jacuzzi (bathtub and sink water were the same). Overall good value for the price, was quiet & seemed clean. Older facility, nice staff.
於 2023 年 4 月住了 1 晚
RJ 於 2023年4月8日的回應
Hi Emory,Thank you for your time to say some words for your stay.

8/10 不錯

Curtis

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Overall a great stay!
Trip was great. Thankful for the electrical outlets so we could hook up our boat batteries. Hotel room was clean and the desk clerk was friendly. Very accommodating hotel and we will be back if we stay in Mt. Home, Arkansas in the future.
於 2023 年 3 月住了 2 晚
Rj 於 2023年4月4日的回應
Dear Curtis,Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted you enjoyed your stay and we appreciate your kind comments about our staff. We look forward to welcoming you back soon.

6/10 一般

Ratasha

於 2023 年 3 月住了 3 晚
Rj 於 2023年3月21日的回應
Thank you for taking time to post a rating of our property.Our goal is always to exceed your expectation, If there's anything we can help you with during your next visit, please don't hesitate to let us know.Thank you.

4/10 欠佳

Melissa

讚好:職員與服務
不滿:整潔度和住宿狀況
Walls needed paint. Very dirty. Cockroach on floor. Tv initially set to spanish and heater did not work and had to move rooms then tv service in second room quit working completely. Staff was nice and tried to accommodate. You get what you pay for.
於 2023 年 2 月住了 1 晚
Ram 於 2023年3月5日的回應
We thank you for your time spent givinging this feedback. We are sorry to hear about your negative experience staying with us. Thank you for bringing to our attention about those issues you faced in the room. We will definitely share the issues to our team and work on to make comfortable to our guests. Thank you again.

4/10 欠佳

Cynthia

寵物同遊
不滿:整潔度、設施服務和住宿狀況
The grounds were filthy. 2 open areas of trash. Certain areas were slightly better.
於 2023 年 2 月住了 2 晚
Rj 於 2023年2月22日的回應
Thank you for your words, we are working hard to manage these all.Thank you.

2/10 很差

John

於 2023 年 2 月住了 2 晚
Rj 於 2023年2月16日的回應
Thank you for your review, We will try to better stay next time for sure. Thank you

8/10 不錯

bob

商務旅客
It was all good. Except for the stairs. Clean room great bed and alsome pillows.
於 2023 年 1 月住了 2 晚
RJ 於 2023年1月27日的回應
Thank You for your response, it's make us more responsible about our guest service.

10/10 優異

Misty

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
For the couples room they had towels folded up like swans!! It was very sweet to walk into. The room was priced very well for a jacuzzi room.
於 2023 年 1 月住了 1 晚
RJ 於 2023年1月22日的回應
Thank you for your sweet and valuable comments it worth for us

2/10 很差

Jodie

家人同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
First, i notified them i had an additional person with me (3 total) and they still have us a room with one full size bed. I called front desk to see if they had a rollaway bed... no. So then i called to see if we could get a room with 2 beds... sure fit an extra fee. No problem. I go and pay the fee, get the key cards, and get our stuff to the room. Getting the door open was a struggle, but we got in. Then we ventured out on the town, and when we got back, the struggles continued. We used the key card, unlocked the door, then turned the doorknob, which came off in my hand. I was livid at this point. I went to the lobby, and wanted a refund so i could go somewhere else. They refused the refund, and said they'd have someone open the door so we could get our stuff out. In the meantime, they did open another room so we had somewhere so be while we waited on our stuff. Ironically, we could watch while they broke into the room our stuff was locked in. After we were able to get our stuff, we got settled in the third room of the night. We found that the tv didn't work in that room. (No shocker at this point.) Then also found out that the toilet was plugged up and wouldn't flush. I wasn't about to complain at that point. I just wanted sleep. I was never happier to leave a motel in all my life.
Ram 於 2022年12月23日的回應
Thank you so much Jodie for staying with us and sharing your experience and comments regarding your stay in our hotel. We take our guests comments very seriously and we are very sorry about the issues you faced. This has been forwarded to our Management Team. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

10/10 優異

Mike

於 2022 年 11 月住了 5 晚

6/10 一般

Roger

於 2022 年 11 月住了 1 晚

10/10 優異

Summer

於 2022 年 11 月住了 2 晚

8/10 不錯

真實旅客

讚好:整潔度、住宿狀況和客房舒適度
The room was welcoming, nice and clean.
於 2022 年 10 月住了 2 晚
Bik 於 2022年10月30日的回應
Thank you so much for your positive feedback. see you again.

10/10 優異

April

讚好:整潔度和職員與服務
於 2022 年 9 月住了 1 晚