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“All staff are friendly, helped me upgrade to sea view room, wide breakfast selection which I needn’t stand up for the buffet, cause the staffs would fetch for you. They’re very thorough about guest privileges such as free sauna and gym classes. It was definitely a wonderful experience, except my pillow case had black marks one night of my staying.”

“Many facilities are broken Bad service ”

“真的沒有五星級般的價值，房內的設備，真的陳舊，牙刷封套是開啟的、床單、浴室窗簾陳舊，些許泛黃，但是前台服務是好的，check in & check out 是快速的，離國內機場近，早餐真的還好，總而言之，設備方面真的沒有5星級的等級”

“I LIKED THE POOL I didn't like the lack of food variety , location away from civilization, and most of the time bad smile of dried fish. ”

“Worst ever stay in my life. Wrong information provided on app regarding location. Booked due to location & it was totally a fraud. Very bad food.”

“Wir hatten 3 teure Räume für 8 nächste gebucht bereits nach der zweiten Nacht waren wir alle übersäht mit Bissen von Bettwanzen , das Essen wenn man nicht komplett Feuer essen möchte bekommt man entweder vegan oder so wie wir langliegen mit Durchfall Kopfschmerzen frieren Schweißausbrüche usw. Also ich würde nie wieder einen Fuß dort hin setzen bzw eine Nacht dort verbringen . FINGER WEG ”

“i did not receive the service. try to avoid to book this type of property from the sponsored partners. I am still struggling to get back my money. I already filed a dispute to get my money back.”

“Property is good but unmaintained, there is no in house kitchen”

“I have always enjoyed my stay at Theory9, however, this time there were extremely noisy guests living on the same floor who didn't sleep till 2am, cooked a full meal in the kitchenette, left the dishes unwashed and unusable for the other guests on the floor. The staff saw this but didn't say anything to them. There was one night where they came back to the room at 1:30am and wouldn't talk softly at all. That woke me up and I couldn't fall back asleep. Just a terrible experience overall.”

“Clean apartment and staff was helpful and responsive. Everything worked well, although the internet was a bit slow at times. I would definitely stay here again.”