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关于默特尔比奇海滨希尔顿欣庭酒店的点评

3 out of 5
默特尔比奇海滨希尔顿欣庭酒店
520 North Ocean Blvd, Myrtle Beach, SC

点评

8.6

超赞

10 分 - 超赞。583 条好评，共有 1114 条点评" "
8 分 - 还可以。321 条好评，共有 1114 条点评" "
6 分 - 一般。116 条好评，共有 1114 条点评" "
4 分 - 很差。50 条好评，共有 1114 条点评" "
2 分 - 糟糕。44 条好评，共有 1114 条点评" "

8.6/10

清洁度

8.6/10

员工和服务

8.6/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Hong

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
位置好，价格合理，景观好！
2021 年 12 月入住 1 晚
Shaunase 于 2022年01月24日 的回复
Thank you for taking the time to rank your recent stay with us! We hope to have you back soon!

10/10 超赞

Lixin

2021 年 7 月入住 3 晚

10/10 超赞

TAMIKA，STRATFORD

Great
2023 年 9 月入住 2 晚
Tracie 于 2024年05月23日 的回复
Thank you so for your feedback. We are very happy you enjoyed your stay. We hope to see you again when you visit Myrtle Beach.

10/10 超赞

hassan

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was great, great size, and very clean
2024 年 5 月入住 3 晚
Tracie 于 2024年05月22日 的回复
Thank you for your feedback. We are happy that you enjoyed your stay with us. We hope to see you again when you visit Myrtle Beach.

2/10 糟糕

Marieme

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
I paid for a king bed oceanfront room , but was given at first a partial view not even. Then I called the front desk and was put on hold for a long time. I had to go there myself and then I was told that there was no king size room available. I had to take the double queen size.
2024 年 5 月入住 1 晚
Shaunase 于 2024年05月20日 的回复
The description of the room type is incorrect, we are working to get that fixed so this doesn't happen in the future. Thank you for accepting the 2 queen that was available. Please stay with us again soon!

8/10 还可以

Fellicia

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
Have a wonderful time
2024 年 5 月入住 4 晚
Shaunase 于 2024年05月20日 的回复
We are happy to hear you enjoyed your stay with us! We look forward to the next time you're in town!

8/10 还可以

George

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
valet parking personnel were courteous but 35 min. was too long to wait for one's car
2024 年 5 月入住 3 晚
Tracie 于 2024年05月15日 的回复
Thank you for your feedback we do our best to try and valet in a timely manner during checkout time and peak check in time it does get busy. I do apologize for the inconvenience. We hope you will stay with us again when you visit Myrtle Beach.

8/10 还可以

Michael

与配偶出行
满意：清洁度、员工和服务、服务设施
Loved that you could just walk out the hotel and walk along the beach! Parking is less than desirable, long waits as valet brings your vehicle in a very congested space.
2024 年 5 月入住 1 晚
Tracie 于 2024年05月15日 的回复
Thank you for your feedback we do our best with valet times, and the small space we have being downtown we also have city parking as well which you can self park .We hope to see you again if you come to Myrtle Beach.

10/10 超赞

Kenyata

满意：清洁度、员工和服务、住宿条件和设施
I didn't like that, i paid for a oceanfront room and didn't get one. I paid for a king size suite oceanfront but got a city view room.Them rooms where not the same price
2024 年 5 月入住 1 晚
Tracie 于 2024年05月6日 的回复
Thank you for your feedback I am sorry there was a discrepancy with the room. It does not look like we switched it from what Expedia sent for the reservation which was the 1 bedroom with an ocean view. Again, I apologize for the misinformation.

10/10 超赞

Norman

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and secured. Plenty of things to do right there in the hotel.
2024 年 4 月入住 1 晚
Tracie 于 2024年05月2日 的回复
Thank you so much for your positive review. We hope you had a great time while you were here. We hope to see you again when you are in Myrtle Beach.

10/10 超赞

Rohail

Great hospitality!
2024 年 4 月入住 4 晚
Tracie 于 2024年05月1日 的回复
Thank you so much for your feedback ! We hope to see you again when you are in Myrtle Beach .

8/10 还可以

Keeninja

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The property was nice. I did see one roach and the pool was closed for maintenance
2024 年 4 月入住 1 晚
Tracie 于 2024年05月1日 的回复
We are sorry about the bad experience you had we hope you enjoyed your time and hope you will give us another try when you are in Myrtle Beach.

6/10 一般

Barbara

Was surprised to find that are only parking option was valet. Bed was very hard. Thought I had booked an ocean view room. Got city view when we went to the desk. They refused to give us an ocean view even though it is off peak season. Said they can’t change any reservation done thru Expedia. We had offered to pay extra. Still refused to assist.
2024 年 4 月入住 1 晚
Tracie 于 2024年04月30日 的回复
Thank you for your feed back ! It looks like you reserved a city view king . We did not have any available rooms to upgrade to during your stay. I apologize for the misinformation. We would be happy to upgrade if we had the availability. Although not peak season our weekends we do sell out. Valet only parking information should have been on your reservation confirmation from Expedia. We hope you stay with us again in the future.

6/10 一般

Justin

与家人出行
Nothing special
2024 年 4 月入住 3 晚
Tracie 于 2024年04月29日 的回复
Thank you for your feedback. We appreciate you staying with us. I am sorry we fell short with your stay. We hope you will give us another try .

10/10 超赞

Geraldine

与家人出行
We love staying here. My grandsons love the indoor waterpark!!
2024 年 4 月入住 4 晚
Tracie 于 2024年04月29日 的回复
Thank you for your feedback ,we are so happy you enjoyed your stay and we cannot wait to welcome you back soon !

10/10 超赞

Latisa

满意：清洁度、员工和服务、住宿条件和设施
Nice place, second time staying here! Will come back!
2024 年 4 月入住 1 晚
Scott 于 2024年04月26日 的回复
Thank you for being a repeat guest at our hotel. We thank you for the opportunity to earn your business.Have a great summer!

4/10 很差

Michelle

与家人出行
满意：服务设施
不满意：住宿条件和设施，清洁度
To be a Hilton is was not clean in the rooms. There were roaches, the doors sweeked and would shut unless pushed hard. The Valley parking was something we had to pay without the option of parking or self. You paid either way and only left 3 times and one time waited 25 minutes and the other time waited 45 minutes. The breakfast and lunch was going. 44scret
2024 年 4 月入住 3 晚
Tracie 于 2024年04月25日 的回复
I am sorry your stay was not up to the Hilton standards and your expectations. We strive to have every guests experience to be a great one. I will speak to the managers about the issues and work on getting the issues resolved. Thank you for your feedback.

10/10 超赞

Nicole

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, convenient and comfortable
2024 年 4 月入住 1 晚
Shaunase 于 2024年04月23日 的回复
Thank you! Please stay again soon!

10/10 超赞

Gerard

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great location and staff were fantastic.
2024 年 4 月入住 4 晚
Shaunase 于 2024年04月23日 的回复
Thank you! Please stay again soon!

8/10 还可以

Karlen

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Shaunase 于 2024年04月23日 的回复
We appreciate your feedback!

4/10 很差

Alison

与家人及幼儿出行, 与家人出行
不满意：住宿条件和设施
Paid for Oceanfront King suite but was given city/street view.
2024 年 4 月入住 1 晚
Jantzen-front desk supervisor 于 2024年04月15日 的回复
Thank you for your review.

2/10 糟糕

Karla

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Shaunase 于 2024年04月23日 的回复
We are sad to hear your stay was ranked so low. Please reach out to the hotel with any issues during your stay that we can discuss further.

8/10 还可以

Jacqueline

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our stay there. It is not a place for couples due to the indoor water park it was filled with kids. I thought the hot tub would be free from kids but it had more kids than in the pool. Otherwise, it was great. Very clean and the staff accommodating.
2024 年 4 月入住 3 晚
Shaunase 于 2024年04月23日 的回复
Thank you for providing your honest feedback.

10/10 超赞

Tenequa

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
10/10! The kids really enjoyed everything except the wait for elevators
2024 年 4 月入住 3 晚
Jantzen-front desk supervisor 于 2024年04月12日 的回复
Thank you for the review.

10/10 超赞

Teresa

满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
I WAS VERY DISSATISFIED MY CHECK-IN TIME WAS 4:00 P.M. EASTERN STANDARD TIME I ARRIVED AT 4:14 P.M. EASTERN STANDARD TIME... MY ROOM WAS NOT READY I WAS TOLD I WILL GET A CALL WHEN IT WAS READY AND OFFERED A BOTTLE OF WATER WHILE WAITING, I DIDN'T CHECK INTO MY ROOM UNTIL 5:20 I AM VERY DISSATISFIED, AND NEED TO BE COMPENSATED FOR THE WAIT...
2024 年 3 月入住 1 晚
Tracie 于 2024年04月1日 的回复
I do apologize for your hour wait to check in. We were very busy due to the holiday weekend. Our check in time starts at 4pm we do not guarantee all of the rooms will be ready by 4pm We do our best to give early check ins and late check outs at no cost when available and we also have luggage storage, and you are able to use the resort while you wait as well. There is also so much to do and see around the hotel while you wait.

10/10 超赞

Renata

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very confortable
2024 年 3 月入住 1 晚
Tracie 于 2024年04月1日 的回复
Thank you for your review. We hope to see you again.

6/10 一般

Jennifer

满意：住宿条件和设施
不满意：员工和服务，清洁度
2024 年 3 月入住 1 晚
Tracie 于 2024年04月1日 的回复
Thank you for your review. We appreciate your feedback . We hope to see you again when you visit Myrtle Beach.

4/10 很差

john

与配偶出行
满意：住宿条件和设施，清洁度
Would never stay there again because of parking system. Too difficult and crowded too much. Also paid $25. a day and then felt obligated to pay a tip twice to take car out and bring car back. Cafeteria could not accommodate the number of guests. Had to wait for place to sit everyday for 8 days. It was a zoo everyday.
2024 年 3 月入住 8 晚
Shaunase 于 2024年04月23日 的回复
Thank you for your feedback! We truly appreciate your honesty and would love for you to consider us for a stay in the future.

6/10 一般

Ukeeba

满意：员工和服务
不满意：清洁度
2024 年 3 月入住 2 晚
Jantzen-front desk supervisor 于 2024年03月29日 的回复
Thank you for your review. We hope to welcome you back soon.

10/10 超赞

Blanca

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
*
2024 年 3 月入住 2 晚
Jantzen-front desk supervisor 于 2024年03月29日 的回复
Thank you for your review. We hope to welcome you back soon.

2/10 糟糕

Jamie

与家人及幼儿出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
My stay at this hotel was extremely disappointing. From the moment we arrived until we left, it was a series of unpleasant experiences. Initially, the confusion at check-in left me hesitant to ask questions, and later, the pool staff's behavior was inappropriate. The valet attendant made retrieving our keys unnecessarily difficult compared to other guests. Despite assurances from the front desk, billing issues persisted, with additional charges appearing on my account. The response from the front desk regarding payment was unprofessional, lacking an apology even after the error was acknowledged. Additionally, the cleanliness of the pool and Jacuzzi was subpar, with visible debris. Overall, my experience was unsatisfactory, and I won't be returning to this establishment.
2024 年 3 月入住 2 晚
Shaunase 于 2024年04月23日 的回复
We appreciate your honest feedback. We value your opinion and strive to improve in the areas that you mentioned.

6/10 一般

Lewis

与家人出行
满意：清洁度、服务设施、住宿条件和设施
All parking is additional cost parking whether you use the hotel garage or public parking near the property. The hotel garage is mandatory valet at an increased charge with tips expected. If you are using the hotel garage valet and want to park or retrieve your vehicle during peak check in or check out times you will wait 30 to 90 minutes. The area around the property is run down with individuals that choose to be homeless lurking around. Hotel garage is only choice to keep vehicle somewhat secure.
2024 年 2 月入住 3 晚
Shaunase 于 2024年04月23日 的回复
Thank you for your honest feedback regarding parking at our property.

10/10 超赞

Adam

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel contained an indoor waterpark which was useful after dark or if the weather misbehaved. It was also in close proximity to shopping, dining and activities.
2024 年 3 月入住 5 晚
Latricia 于 2024年03月24日 的回复
We thank you so much for staying with us. Can't wait to welcome you again!

6/10 一般

David

满意：住宿条件和设施，员工和服务
2024 年 3 月入住 2 晚
Shaunase 于 2024年04月23日 的回复
We appreciate your feedback!

10/10 超赞

Brian

与家人及幼儿出行
满意：住宿条件和设施，员工和服务
The hotel was Excellent! The room could have been cleaned better. Luckily my wife and I work with a vacation rental company and carry cleaning supplies and cleaned the room. They need a shower liner that actually stops the water from going out of the shower on to the floor making you slip when you get out or use all your towels and can’t get anymore from front desk. The pool was amazing and the complimentary breakfast was so good! In all once we cleaned the room we had a great stay!
2024 年 3 月入住 1 晚
Shaunase 于 2024年04月23日 的回复
Thank you for being honest and providing vital feedback on areas we can improve. Please stay with us again soon!

8/10 还可以

Vidhi

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved it
2024 年 3 月入住 4 晚
Shaunase 于 2024年04月23日 的回复
Wonderful to hear! Please stay with us again soon!

8/10 还可以

Hiralkumar

满意：住宿条件和设施
Good
2024 年 3 月入住 1 晚
Shaunase 于 2024年04月23日 的回复
Thank you! We look forward to seeing you again soon!

6/10 一般

Ariyah

不满意：清洁度
2024 年 3 月入住 1 晚
Shaunase 于 2024年04月23日 的回复
We appreciate your honest feedback!

10/10 超赞

Karthikeyan

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Nice location. Oceanview was amazing. Rooms and pool area could be cleaner!
2024 年 2 月入住 4 晚
Shaunase 于 2024年04月23日 的回复
Thank you so much for your positive review!

10/10 超赞

Fran

满意：清洁度、员工和服务、住宿条件和设施
Value and location
2024 年 2 月入住 2 晚
Shaunase 于 2024年04月23日 的回复
We appreciate your feedback! We hope to see you back soon!

10/10 超赞

Rami

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Inside pool Excellent for families
2024 年 2 月入住 2 晚

10/10 超赞

Stephanie A

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
All was great.
2024 年 2 月入住 2 晚

8/10 还可以

Brian

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay
This Hotel was great. The staff was very friendly and very helpful. The water park was a lot of fun. The only downside was one of the slides was closed. (It was the shorter one so it did not affect my daughter's fun.) The room that we booked on Hotels.com was not even a room they offered. We booked a Suite, 1 Bedroom, Non Smoking, Oceanfront. When we checked in we were given a city-view room. When I went to the desk to get it changed we were told they did not even offer that type of room. We were given the option to stay in the 1 bedroom city view or move to a studio with oceanfront. We chose to move.
2024 年 2 月入住 1 晚

10/10 超赞

MINDIL

满意：清洁度、员工和服务、住宿条件和设施
The staff made our stay very comfortable
2024 年 2 月入住 2 晚

10/10 超赞

Nicole

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Homewood Suites is a very nice place. The grounds are spotless, pool indoors is great. Beach is very clean as it is taken care of daily
2024 年 2 月入住 8 晚

10/10 超赞

Tiamesha

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚

6/10 一般

Grandar

与配偶出行
满意：住宿条件和设施，员工和服务
Hotel was nice, but Myrtle beach is disgusting.
2024 年 2 月入住 2 晚

6/10 一般

Viviane

2023 年 12 月入住 7 晚

8/10 还可以

Latasha

满意：住宿条件和设施，清洁度
2024 年 2 月入住 2 晚

10/10 超赞

steve

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚