2/10 糟糕
Phyllis S.
2025 年 12 月 27 日
不满意：清洁度
Upon arrival to the residence first I could not get into the room for about 30 minutes because I did not have the code. I was told that they needed additional documentation or identification and I had sent it two days prior. Upon entering the room I noticed a lot of bugs crawling around in the kitchen. They were in the drawer with the silverware, in the cabinet with the plates and the cups, and in the dishwasher. The dishwasher was nasty and so was the refrigerator. I wiped out the refrigerator and I used the dishwasher that night to try to clean some dishes so if we needed to use them. I sent pictures and I contacted the company through text message. They Converse back and forth in the next day they did send housekeeping out to clean. But it was a horrible experience because the longer we stayed the more buds we saw crawling around. They were in the bathroom behind the toilet, as well as in the toilet in the bigger room. I asked if there were a different accommodation that we can go to and they did not have another place for us to go to so we ended up staying the week. We checked out today and I made sure everything was tidy and put back as they requested. I was not satisfied also because one of the twin beds was broken completely off the wall and the couch in the living room was broken as well. I do have pictures to document everything if needed
Phyllis S.
2025 年 12 月入住 6 晚
