2/10 糟糕
Jennifer
与家人出行
2025 年 9 月 6 日
不满意：清洁度、服务设施、住宿条件和设施
This property looks much better in the pictures than it really is. It’s not on the beach, it’s across the street. The hot tub and one pool is across the street in their other building. Checking in was a sweet lady who was very nice, but checking out was an awful experience. An African America man who claimed to be the manager, checked us out and was extremely rude when my security deposit didn’t come back to me. He told me that my bank hadn’t released the money yet but in actuality my bank never touched it or had anything to do with it, and I confirmed that with my bank. The a/c leaked all over my sons suitcase/clothes and they wouldn’t even come look at it because “our entire staff is afraid of dogs” they never asked us to please take the dog out of the room so they can come take a look. He threatened to call the police when my husband went back in to get paperwork so we had proof of our stay in case we needed to pursue legal help. Luckily I finally got my $200 back. Be very careful because others have never received their money back and they have been charged between $60 and $250 AFTER leaving the facility and this property makes nothing but excuses. If you use cash app they tell you cash app kept your money and to deal with them. “We tell people not to use cash app, we try to warn people about their scams”. Don’t stay here. It’s a motel not a hotel.
Jennifer
2025 年 8 月入住 4 晚
