I arrived there late because of the flight delay, the staff told a lie said she send me an email to confirm my booking and my dinner preparation, I checked from the mail box I found nothing! On my way to the hotel I switched on the mobile but received no call from her.
It was a chilling cold winter night, we even not receiving a cup of hot tea for warming on arrival, she just keep blamed us not inform her about the late arrival, she asked us to eating outside, indeed we just arrived the town even with no understanding about the directionFinally she was too kind to offer us half portion of the dinner! I understand what is hotel policy, but if she can be more humanitarianism, I think we will thank her from our heart, but now she already ruin the impression of my trip!