A little like Charles Jarrott's Lost Horizon of 1973, this Shangri-la was somewhat difficult to locate. But once found it does not disappoint. A boutiques hotel sitting centrally on Via Toledo and next to Galleria Umberto, you actually look out into the Galleria through your room window. Step out and within 50 steps you are swept away by the human current of this ever bustly shopping district.
But good location is just one facet of this gem. The rooms are spacious by European standard. It has a good size shower cubicle. A bidet is a surprise and welcome inclusion.
The ever polite and seeking-to-please reception staff are second to none in providing directions, local knowledge and wise tips.
The included breakfast is not opulent but a welcome wholesome meal after you have had too much of the decadent treats on Via Toledo and wanted to slow down a bit. The breakfast staff are also ever obliging, fulfilling custom coffee requests and providing take-away services such as when they gave us two huge bags of food for the road when we rushed to catch the ferry to Positano.
If your expectations aren't over the top, Shangri-la is what you get when you stay with them.
Teck
於 2025 年 7 月住了 4 晚
8/10
Not a fan of Naples. Room window is over a public mall, very loud, as is the hallway to the room
Joseph
於 2025 年 7 月住了 1 晚
8/10
La
Zona y entrada medio mala
abba hay
於 2025 年 7 月住了 1 晚
10/10
Great hotel!
Liyuan
於 2025 年 6 月住了 2 晚
8/10
Nice boutique hotel at an old property but nicely upgraded. Entrance is difficult to find and goes across some back allies but in general is safe. Very close to great shopping and the city center. Staff is ver nice and helpful.
Jose
於 2025 年 6 月住了 3 晚
10/10
Great Location, Staff really helpful - breakfast was very good with lots of options.
Laura Jane
於 2025 年 6 月住了 3 晚
4/10
The location was terrible, the room we were in was facing the alley and we were in an upgraded room. Staff were excellent.
Matthew
於 2025 年 5 月住了 3 晚
8/10
E' un piccolo Hotel nei quartieri spagnoli di Napoli. Praticamente in via Toledo. Occupa un piano di un vecchio edificio ma l'hotel è stato ristrutturato di recente. La finestra della mia camera era affacciata sulla galleria Umberto I. Nonostante cio' perfettamente insonorizzata.
Per godere della visita al centro di Napoli e' perfetto. Per la posizione e i servizi forse non è perfetto per una clientela business
maurizio
於 2025 年 6 月住了 1 晚
10/10
Great hotel
Raffaele
於 2025 年 5 月住了 1 晚
10/10
Entrance and approach slightly worrying when you arrive, but don’t let it put you off, great location, modern and spacious rooms, impeccably clean, great staff, good breakfast, we recommend it.
Anthony
於 2025 年 6 月住了 3 晚
8/10
Roberta
於 2025 年 5 月住了 2 晚
10/10
Great breakfast buffet, coffee and service thank you all
Tomas
於 2025 年 5 月住了 4 晚
10/10
The property itself was fantastic inside; however, it is very hard to find and access and when we arrived the outdoor areas surrounding the hotel were littered with trash due to the Napoli soccer celebration. The actual entrance to the hotel isn’t clearly marked and one has to take a very small elevator up one floor to get to the lobby. For those arriving, please know that you need to pay a small fee with coins to use the elevator. The staff was very kind and helpful once inside and the room was gorgeous. Breakfast was delicious.
Lee
於 2025 年 5 月住了 1 晚
10/10
Maria
於 2025 年 4 月住了 1 晚
10/10
The all staff at the hotel are all nice, good location, strong water pressure of shower and faucet. There is no negative point.
Mami
於 2025 年 5 月住了 3 晚
10/10
Perfect hotel, good service, nice breakfast, perfect location. City Centre, so can be noisy during the night in case you want to sleep with an open window.
Roger
於 2025 年 5 月住了 2 晚
10/10
Clean. Showers are great!
Kelly
於 2025 年 5 月住了 2 晚
10/10
It was a lovely room and great location. The staff were friendly and always helpful. Great restaurant recommendations. We had an excellent meal at Terrazza Calabritto. Nice breakfast and they were thoughtful in providing a portable breakfast when we went on an early outing. Napoli is an active and exciting city and there was always noise and people; even at night. So you must enjoy that!
Gene
於 2025 年 5 月住了 4 晚
10/10
This hotel was beautiful and modern and the staff were so kind and professional. The hotel is based in a historical building which is also a shopping centre so there would be some noise up to 1am but that’s something that really can’t be helped.
The hotel was very clean and there were good amenities - I also found the bed to be very comfortable which is a bonus because it can take some time to adjust to a hotel bed.
The location is excellent and very close to the key tourist attractions and metro stations if you need to use.
Dil
於 2025 年 4 月住了 4 晚
10/10
Paul
於 2025 年 4 月住了 2 晚
10/10
Good
LILY
於 2025 年 3 月住了 3 晚
10/10
The hotel and hotel staff were outstanding; modern, clean, and the breakfast was wonderful. We had difficulty finding the entrance when we first arrived, but the front desk staff came out to show us the way in. You enter the hotel through a small alley that seemed a bit rough at first, but we had no problems at all while we were there. It has easy access to taxis and public transportation.
Alice
於 2025 年 4 月住了 2 晚
8/10
Great location and nice room. Hotel a little difficult to find first time but super convenient and quiet for this downtown location. Staff was also very friendly and helpful.