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貝斯特韋斯特日出高級酒店的評價

2.5 out of 5
貝斯特韋斯特日出高級酒店
825 Murfreesboro Pike, Nashville, TN

評價

7.6

不錯

10 分評分，優異；1005 則評價中有 363 則" "
8 分評分，不錯；1005 則評價中有 322 則" "
6 分評分，一般；1005 則評價中有 147 則" "
4 分評分，欠佳；1005 則評價中有 88 則" "
2 分評分，很差；1005 則評價中有 85 則" "

7.6/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

7.6/10 

住宿狀況

7.4/10 

環保程度

評價

10/10 優異

Qing Xiang

於 2024 年 2 月住了 1 晚

10/10 優異

Chih Kang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 6 晚
CC 於 2020年1月23日的回應
Thank You kindly for your feedback. We hope to see you again soon.

8/10 不錯

Patrick (Andover)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 4 晚

10/10 優異

Ted

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Solid Stay. Nice Showers. Very clean. Would stay again.
於 2024 年 5 月住了 1 晚

10/10 優異

Emily (Lincoln)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very clean and comfortable rooms. The area around is a little sketchy but the hotel itself is great.
於 2024 年 5 月住了 6 晚

2/10 很差

Eileen

伴侶同遊
不滿：職員與服務和住宿狀況
Our room smelled like old moldy water. The shower was a handicapped one (which we are not) and the water had no barrier and got the entire bathroom floor wet. Talk about dangerous !! If a handicapped person was actually in the bathroom.. they could easily slip on the flooded slick floor and get hurt. Woke up every morning to doors slamming loudly. I counted 26 times. But it was even more. Crazy loud.
於 2024 年 5 月住了 2 晚
Willis 於 2024年5月21日的回應
Dear Eileen,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 不錯

John

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
It was just what we needed.
於 2024 年 5 月住了 1 晚

4/10 欠佳

Roselyn

家人同遊
不滿：住宿狀況
Although the room was quiet and the bed comfortable, I do not recommend this property. We were moved to 3 rooms before we found an acceptable one. The first room had a fist size hole in the wall, 2nd room sheets had brown specs, no mattress cover, and grout mold in the bathroom. If I hadn't been so tired, I would have left after finding the hole in the wall. To his credit, the clerk was persistent and empathetic but offered no explanations or compensation for our inconvenience.
於 2024 年 5 月住了 1 晚
Willis 於 2024年5月21日的回應
Dear Roselyn,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 欠佳

Sherry

家人同遊, 多人同遊
不滿：設施服務和住宿狀況
The smell in the rooms of this hotel is awful. Smells like sulfur or sewer. There was a group of us 3 rooms on 3 different floors and they all smelled. They advertise a pool but it wasnt open.
於 2024 年 5 月住了 4 晚
Willis 於 2024年5月21日的回應
Dear Sherry,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

dean

讚好：住宿狀況
Housekeeping did a great job Close to downtown Nashville Clean rooms, and breakfast was really plentiful.
於 2024 年 5 月住了 4 晚

4/10 欠佳

Liares

不滿：整潔度、職員與服務、設施服務和住宿狀況
Was charged $40 to check in 1.5 hour early. My key card also did not work. Once I got to my room, it was already open because pest control was not notified that the room had been occupied.That was alarming because it gave a sense that there was a bug problem. Pest control did assure that wasn’t the case but it still made me wonder.
於 2024 年 5 月住了 1 晚
Willis 於 2024年5月16日的回應
Liares,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 不錯

Shazia (FRISCO)

讚好：整潔度和職員與服務
Friendly staff
於 2024 年 5 月住了 1 晚

6/10 一般

Monica (San Marcos)

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Ac was not cooling the room. Air vents looked very dirty. We were not able to move rooms due to no availability. I tried to speak with a manager and was told they would be in at 7am. Went to check out and they said try again the next day. They took my information and never got a call back. I called 2 days later and now the manager is out of town for a week with no follow up to me. Unsatisfied with our stay.
於 2024 年 5 月住了 3 晚

4/10 欠佳

Moriel

家人同遊, 多人同遊
不滿：職員與服務、設施服務和住宿狀況
Rooms were not clean, bathroom had mold. Rooms smelled like a mix of mold and bleach.
於 2024 年 5 月住了 3 晚
Willis 於 2024年5月14日的回應
Dear Moriel,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 不錯

James

讚好：整潔度和住宿狀況
Easy check in, helpful staff
於 2024 年 5 月住了 1 晚

4/10 欠佳

Maria (Miramar)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Gum in bathroom counter
於 2024 年 5 月住了 3 晚
Willis 於 2024年5月14日的回應
Dear Maria,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 不錯

Yongjuan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
a few minutes to the airport, easy access to downtown, broadway, vanderbilt University. Very good breakfast
於 2024 年 5 月住了 4 晚

10/10 優異

heather

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Room is a good size. Bed is very firm.
於 2024 年 5 月住了 1 晚

10/10 優異

Jaclyn

於 2024 年 5 月住了 3 晚

4/10 欠佳

Mary

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This place is very dated, dirty carpet, rooms smell terrible, sulfur, horrible. We had 3 rooms on all different floors, all the same. Gross.
於 2024 年 5 月住了 4 晚
Willis 於 2024年5月9日的回應
Dear Mary,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 一般

Ivette

家人同遊
We were comfortable during our stay. Staff was nice and helpful. They were willing to let us check in an two hours early. The room we were placed in was decent. There were some spots here and there on the walls that had stains/unknown crusty stuff stuck on it. Overall everything else was clean and comfortable.
於 2024 年 5 月住了 2 晚

2/10 很差

Marcin

不滿：職員與服務、設施服務和住宿狀況
Employees rude and ignorant. They are just doing as little as possible . For checking had to wait 15 minutes because the receptionist had to vacuum the front lobby. In the lobby stinks like curry or something. Hallways dirty
於 2024 年 4 月住了 2 晚
Willis 於 2024年5月2日的回應
Dear Marcin,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

xuan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Willis 於 2024年5月5日的回應
Dear Xuan,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 不錯

Steph

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room beds were not very comfortable
於 2024 年 4 月住了 3 晚
Willis 於 2024年5月5日的回應
Dear Steph,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 欠佳

Benjamin

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Room smelled like vomit, carpet was damp. Staff was very friendly and a nice breakfast, but the hotel was run down and not well kept.
於 2024 年 4 月住了 1 晚
Willis 於 2024年5月2日的回應
Dear Benjamin,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

Kathy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Willis 於 2024年5月5日的回應
Dear Kathy,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 優異

Jonathon

於 2024 年 4 月住了 3 晚

10/10 優異

Andrew

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
As advertised. Good value
於 2024 年 4 月住了 1 晚
Willis 於 2024年5月5日的回應
Dear Andrew,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 不錯

Jenny

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Breakfast was great.
於 2024 年 4 月住了 1 晚
Willis 於 2024年5月5日的回應
Dear Jenny,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 不錯

Jennifer

家人同遊, 伴侶同遊, 多人同遊
讚好：職員與服務和住宿狀況
The staff was very friendly and the property was fine. We did see a roach on the wall in the hallway.
於 2024 年 4 月住了 3 晚
Willis 於 2024年5月5日的回應
Dear Jennifer,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 優異

Bonnie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service, quiet location, clean, nice property. Would stay there again.
於 2024 年 3 月住了 2 晚
Willis 於 2024年5月5日的回應
Dear Bonnie,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 不錯

Mary

伴侶同遊
For a one night stay it was good.
於 2024 年 4 月住了 1 晚
Willis 於 2024年5月5日的回應
Dear Mary,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 欠佳

Kelly (Sunderland)

家人同遊
讚好：整潔度
不滿：職員與服務
Rooms were great and clean. Front desk staff very rude, bad customer service, no manners and didn’t even explain amenities.
於 2024 年 4 月住了 2 晚
Willis 於 2024年5月2日的回應
Dear Kelly,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

Lindsey

於 2024 年 4 月住了 1 晚

10/10 優異

Ben

讚好：整潔度、職員與服務、設施服務和住宿狀況
nice and safe and clean
於 2024 年 4 月住了 1 晚
Willis 於 2024年5月5日的回應
Dear Ben,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 不錯

Debra

多人同遊
讚好：整潔度、設施服務和住宿狀況
Very nice, great staff. Room was clean and bathroom was very nice
於 2024 年 4 月住了 1 晚
Willis 於 2024年5月5日的回應
Dear Debra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 優異

Sushma

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful property neat and clean
於 2024 年 4 月住了 3 晚
Willis 於 2024年5月5日的回應
Dear Sushma,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 不錯

Alija

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Willis 於 2024年5月5日的回應
Dear Alija,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 優異

Alex

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Breakfast was awesome
於 2024 年 4 月住了 3 晚
Willis 於 2024年5月6日的回應
Dear Alex,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 優異

YUGARSI

讚好：整潔度、職員與服務和住宿狀況
It was great staying here
於 2024 年 4 月住了 3 晚
Willis 於 2024年5月6日的回應
Dear Yugarsi,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 優異

Richard

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Willis 於 2024年5月6日的回應
Dear Richard,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 不錯

Santos

讚好：整潔度、設施服務和住宿狀況
None
於 2024 年 1 月住了 1 晚
Willis 於 2024年5月6日的回應
Dear Santos,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 一般

Ed

讚好：整潔度
於 2024 年 4 月住了 1 晚
Willis 於 2024年5月2日的回應
Dear Ed,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

BRADLEY

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Hotel was nice. Not the best part of town but definitely not bad. Check out the near by Mexican street food. It was very good.
於 2024 年 3 月住了 1 晚
Willis 於 2024年5月6日的回應
Dear Bradley,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 欠佳

Julio

不滿：整潔度和住宿狀況
Hotel looks not properly maintained. Smell on level 3 was not the best. Floor mat in the bathroom was wet. In general the cleanliness was inexistent. Won’t come back to this hotel.
於 2024 年 4 月住了 1 晚
Nicole 於 2024年4月12日的回應
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 不錯

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel room was clean and bigger than expected bed was comfortable and the pillows would use again
於 2024 年 4 月住了 1 晚
Willis 於 2024年5月6日的回應
Dear David,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 不錯

Danielle

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Willis 於 2024年5月6日的回應
Dear Danielle,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 一般

Cassandra

家人同遊
讚好：職員與服務
不滿：整潔度
Cleanliness issues with the bed skirts and unknown splash marks on doors and dressers. The rest of the room was clean but that caused me an ick factor that is reflected in the rating. $15 average Uber to downtown. Breakfast was cleaned and opened early which was a huge bonus. Cleaning staff was nice and came in everyday . Property is ok and the area surrounding it is not a walkable option to enjoy anything g but we knew that going in and just Uber’s downtown
於 2024 年 4 月住了 4 晚
Willis 於 2024年5月2日的回應
Dear Cassandra,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

Jesus

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Convenient location.
於 2024 年 4 月住了 1 晚
Willis 於 2024年5月6日的回應
Dear Jesus,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 不錯

Demetrius

於 2024 年 3 月住了 1 晚
Willis 於 2024年5月6日的回應
Dear Demetrius,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.