I stay at Home2Suites all over the country and have had great experiences. This property was a bit of a miss. The manager on site, Dianna, was very helpful is addressing our needs. The front desk evening staff, however, gave us a hard time at check in and pushed our issues back on us instead of being helpful. Very unfriendly, both on the phone and in person. It is possible she was having a bad day. In addition, the bathroom floor was not very clean and the pull out bed had food in the sheets. The pillow for that bed had food grease on it. We were able to get clean sheets right away but it was not pleasant to open the couch and find old food. Also, we called in advance to check in to see if there were grills on site and the front desk told us yes, there are grills and no charcoal needed. So of course we were excited to grill and dine in, but both grills were broken and had not been used in a very long time, as evidenced by the hornet's nest that was under one of the grills. Also, someone tried to take matter into their own hands and left nasty old charcoal in the GAS grills. So we adjusted our plan and everything worked out because the kitchens in the suites are nice. Ours was lacking utensils, can opener, etc. and the manager loaned us everything we needed. It's a shame that people steal that stuff, grow up!!! Overall, what started as a rough check in turned out okay. But this is the first time I have ever had a rough check in with Home2Suites.