"I considered giving this hotel 3–3.5 stars, but the excellent staff genuinely lift it to a solid 4. We stayed three nights in early August with our two children and had a large room with two king beds. Housekeeping missed two items (a glass of stale cider and a pair of socks), which the receptionist quickly resolved. Otherwise, the room and bathroom were spacious and comfortable.
Breakfast had limited vegetarian options, but the team—especially Gainsley—looked after us brilliantly, providing vegetarian sausages daily and remembering our needs. Dinner also included thoughtful off‑menu vegetarian dishes. My wife enjoyed a relaxing massage, and although the pool is small, it was fine during our stay.
The main issue was the mattresses in Room 51, which were extremely squeaky—loud enough to wake us despite being heavy sleepers. With two kids moving around, restful sleep was difficult. We raised this at checkout and suggested staff test the beds themselves.
Despite this, the staff are outstanding—warm, proactive, and genuinely caring. Fixing housekeeping lapses and replacing those mattresses would make the stay significantly better."
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