We never slept there!! The place was renovated & we were turned back at the gate stating
Nqobile
於 2019 年 10 月住了 1 晚
2/10 很差
Mpumelelo
2019年11月5日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
You need to refund my money because you were not supposed to accept bookings for this hotel.
Mpumelelo
於 2019 年 10 月住了 1 晚
2/10 很差
Zamadonda
家人同遊
2019年11月4日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
The hotel refuted our booking when we arrived, and we had to leave and find alternate accommodation. They said they have no dealings with online bookings, so we could not stay as they were also fully booked. There was no manager in sight, and we were told to deal with hotels.com for our refund as they didn’t even get our money.
It was traumatic since The Whole of Nelspruit, White River and Barberton were fully booked!
Please refund my money and remove that establishment from your website. We were not the only affected people, there were others who were as inconvenienced.