Neubeuern Castle

Hotel Deutsche Eiche is a very convenient location to the Marienplatz and Viktualienmarkt. Restaurant is particularly good! However, we chose this hotel because they offered 24-hour airport shuttle service. this is not the case and has not been for over 5 years according to the desk clerks. Perhaps they need to update the hotel amenities. The taxi ride cost an additional $120 that we were not expecting on top of the quadrupled rates during Oktoberfest.

Ashraf the front desk agent saved the day! Our original room had a few issues and he empathized kindly and even had assisted us to a different room which was much better. He is a gem and has excellent customer service! He saved our Oktoberfest visit and should be a manager with how well he handled the situation. The hotel gets a 10/10 from me because of him. :)