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紐卡索希爾頓歡朋酒店的評價

3.5 out of 5
紐卡索希爾頓歡朋酒店
Baron House Neville Street, Newcastle-upon-Tyne, England

評價

8.8

優異

10 分評分，優異；1002 則評價中有 555 則" "
8 分評分，不錯；1002 則評價中有 312 則" "
6 分評分，一般；1002 則評價中有 72 則" "
4 分評分，欠佳；1002 則評價中有 34 則" "
2 分評分，很差；1002 則評價中有 29 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
離火車站很近
離火車站很近　疫情期間提供冷食早餐
於 2021 年 1 月住了 4 晚
Mariza -SGSA 於 2021年1月22日的回應
Thank you for your recent stay with us here at Hampton by Hilton Newcastle Your feedback is greatly appreciated!! We look forward to welcoming you back to our hotel in a future visit to Newcastle. Kind Regards Mariza

8/10 不錯

Man kwan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 1 晚
Annie- Reception 於 2020年9月24日的回應
Thank you for your score. We hope next time you come to Newcastle you will choose to stay with us and give us the opportunity to achieve that 10/10 score that we strive for!

10/10 優異

wai lun

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good location and convenient in the areas
room is big enough and the bed is really comfortable. The location is really good which there are lots of bars and restaurant around
於 2020 年 1 月住了 1 晚
kathryn 於 2020年1月22日的回應
Thank you for your feedback! We are glad you enjoyed your stay and look forward to seeing you again soon :)

10/10 優異

Alex

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 2 晚
kathryn 於 2019年10月5日的回應
Thank you for your feedback! We are glad you enjoyed your stay and look forward to seeing you again soon :)

8/10 不錯

So Sum

讚好：職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
Kathryn 於 2019年7月24日的回應
Thank you for your feedback! I will be sure to share with the rest of the team :)

8/10 不錯

Shui Wang Victor

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 2 晚
Kathryn 於 2019年7月24日的回應
Thank you for your feedback! I will be sure to share with the rest of the team :)

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location, convenient walking to city centre. Good breakfast selection
於 2019 年 6 月住了 3 晚
Mark McGhie 於 2019年8月1日的回應
Thank you for taking the time to complete our survey!

8/10 不錯

MEI MEI (Hk)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel, very convenient as the central station is just opposite from it. Fast check in and check out. Very safe as it has security guards to check your room key at night before get into hotel gate to make sure you are the guest
於 2019 年 3 月住了 1 晚

10/10 優異

CHUN HUNG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
位於市中心..交通方便環境也不錯
於 2018 年 10 月住了 1 晚

10/10 優異

hing chuen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
近火車站，房間清潔舒適
於 2018 年 7 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
A comfortable hotel
A comfortable and nice hotel. The staff are nice and polite. But due to the hotel policy, the staff refused to keep my luggage for 3 nights, although I had already booked this hotel on the fourth day. It's a bit inconvenience to their guest for such a rigid policy!
於 2018 年 8 月住了 1 晚

10/10 優異

Huixin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel and Service, would come back again!
Very comfortable, especially they have great air conditioning which is so important in today’s England.
於 2018 年 7 月住了 2 晚

8/10 不錯

Hsueh-Chen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 7 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 12 月住了 4 晚
Reece (Front Desk) 於 2018年1月9日的回應
Perfect score! Thank you!

10/10 優異

Kenneth

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service and location for everything good breakfast only downside one lift beside that perfect great thai restaurant 200 yards from hotel Nadon thai and great pub up front it the Manahatta 👍
於 2024 年 5 月住了 2 晚
Joseph 於 2024年5月22日的回應
Thank you for your fantastic 5/5 review! We're thrilled to hear that you enjoyed our excellent customer service and convenient location. It's great to know you appreciated the breakfast as well. We apologise for the ongoing issue with having only one lift, and we understand how this can be inconvenient.Thank you for the recommendation of Nadon Thai restaurant – we're delighted to hear you found it fantastic and well worth the money. We're also pleased you enjoyed the Manahatta pub located nearby. We appreciate your feedback and hope to welcome you back for another perfect stay!

10/10 優異

RUTH

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Spotless. Good central position. Good size room. Staff appear happy. Only disappointment no fridge in room.
於 2024 年 5 月住了 2 晚
Charlie - GSA 於 2024年5月17日的回應
Good afternoon Ruth, thank you so much for taking the time to leave us a review. A 5* review is a fab form of feedback and we really appreciate it. We hope to welcome you back soon! Kind regards,

10/10 優異

Antonia

商務旅客
The rooms were clean, the staff are professional and very helpful. The breakfast was excellent with a wide choice of food to choose from. The location is great close to stores, pubs and restaurants. The metro is right there and just 20 minutes away from the airport.
於 2024 年 3 月住了 4 晚
Charlie - GSA 於 2024年4月3日的回應
! We are so pleased you experienced the brilliant level of customer service given by our staff. We always try to accommodate as much as possible for our valued guests in all aspects of their stay. We hope to welcome you back soon! Kind regards,

10/10 優異

claire

讚好：整潔度、職員與服務和住宿狀況
Staff were excellent, some noise from hotel guests but concierge immediately sorted it out
於 2024 年 3 月住了 1 晚
Charlie - GSA 於 2024年3月24日的回應
Thank you for your feedback. We are pleased to hear you had such a positive experience with our staff and hope to see you again soon.Many thanks

10/10 優異

Donna (Monifieth)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
When we checked in to our room there was an issue with it which meant we asked to be moved. Reception very quickly allocated us a new room, no hassle at all. The hotel is in a fantastic location right opposite the train station. It doesn’t have parking but we parked at the station and it was only £12 for 24 hours. Rooms are really nice, beds very comfortable and the breakfast was lovely.
於 2024 年 3 月住了 1 晚
Charlie - GSA 於 2024年3月24日的回應
Thank you for your feedback! We are so pleased to hear you had such a wonderful stay with us and found it to be such a positive experience.We hope to see you again soon.Many thanks

8/10 不錯

Nigel

於 2024 年 3 月住了 4 晚
Charlie - GSA 於 2024年4月3日的回應
We are so pleased to hear you had such a wonderful stay with us and hope to see you again soon. Many thanks,

6/10 一般

真實旅客

家人同遊
讚好：整潔度
不滿：職員與服務和客房舒適度
Needs to try harder
Central location hence traffic noise up until midnight, suggest asking for high floor. Room was spacious with very nice bathroom. Mattress was terrible so hard with springs pushing through and the sofa bed was no better, they do offer pillows on request. There was a couple of guys on reception both appeared way to busy to be courteous. Breakfast was good however
於 2024 年 2 月住了 1 晚
Charlie - GSA 於 2024年2月24日的回應
Good afternoon, thank you for taking the time to leave us feedback. We are pleased to hear that you found breakfast and the room satisfactory. We are sorry that you found certain aspects not up to our regular standards; please know that we will pass on this information to the relevant departments. We hope to welcome you back soon!

4/10 欠佳

karen

讚好：職員與服務
於 2024 年 2 月住了 2 晚
Scarlett 於 2024年2月22日的回應
Thank you for taking the time to leave a review regarding your recent stay with us. We appreciate any feedback in order to make corrective action where required. We do hope to see you again soon. Kind Regards, Reception Team :)

8/10 不錯

IAN

讚好：整潔度、職員與服務和住宿狀況
Nice stay
Great friendly staff. Nice clean room. Only issue was nightclub noise. Ear plugs are essential.
於 2024 年 2 月住了 1 晚
Scarlett 於 2024年2月22日的回應
Thank you for taking the time to leave a response regarding your recent stay with us. We are pleased to hear you received excellent customer service from our staff. We do apologise for any disruption due to city noise at night. On busier nights in the city, it can tend to be slightly noisier. We do try to accommodate our guests as much as possible to ensure a great stay with us. We do hope to welcome you back soon!

10/10 優異

Mark

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stay was excellent unfortunately the checkin wasn’t as hotels.com didn’t send the confirmation email over so when I turned up I had no room and the hotel was full but luckily the receptionist was fantastic and after 2 hours of being on the phone she managed to sort it I booked this in June so why wasn’t the confirmation sent plus you can’t contact them joke
於 2024 年 2 月住了 2 晚
Charlie - GSA 於 2024年2月17日的回應
Good morning Mark, thank you for taking the time to leave us your feedback! Our reception staff are extremely helpful and on hand 24/7 so we are pleased to hear we managed to help with your issue. We hope to welcome you back soon.

10/10 優異

Gillian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Had a nice stay for 1 night room and food was lovely. staff polite and friendly
於 2024 年 2 月住了 1 晚
Scarlett 於 2024年2月10日的回應
Thank you for taking the time to leave a response regarding your recent stay with us. We greatly appreciate any feedback given. We are pleased to hear you received great customer service and enjoyed our food provided. Your positive feedback will be passed on to our team :) We do hope to welcome you back soon.Kind Regards,Reception Team

8/10 不錯

H

於 2024 年 2 月住了 1 晚
Scarlett 於 2024年2月11日的回應
Thank you for taking the time to leave a response regarding your recent stay with us. We greatly appreciate any feedback given as it allows us to make corrective action where required. We do hope to see you again soon. Kind Regards,Reception Team :)

10/10 優異

Andrew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Scarlett 於 2024年2月10日的回應
Thank you for taking the time to leave a review regarding your recent stay with us! We greatly appreciate the feedback and hope to welcome you back again soon :)

10/10 優異

Beverley

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Charlie - GSA 於 2024年2月8日的回應
Thank you for your rating!

10/10 優異

Brian

讚好：整潔度、職員與服務和設施服務
Central hotel in the busy Newcastle city centre. 50 meters from the train station door and easy walking distance to all main dining and nightlife areas. Rooms basic, clean, quiet aircon. Only downside is that one of the elevators is out of service causing a fairly long wait and there are ongoing refurbishment works in the reception and gym (out of service during our stay).
於 2024 年 2 月住了 1 晚
Charlie - GSA 於 2024年2月8日的回應
Thank you for taking the time to leave us this amazing review. i cant wait to share it with the team !!! we hope to welcome you back again soon for another fantastic stay. Kind Regards

6/10 一般

Jonathan

商務旅客
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
There are major building works going in at the Hotel which i was not aware of. Only 1 lift works which is a pain ,if on higher floors. Reception area a bit of a mess. If i had know i would have stayed somewhere else.
於 2024 年 1 月住了 3 晚
Charlie - GSA 於 2024年2月3日的回應
Good morning Jonathan, we apologise for the disruption during your stay. This is not a regular occurrence and is currently underway because of essential firestopping maintenance. We hope however to welcome you back again when we are all back to normal! Many thanks,

10/10 優異

Lynne

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Central location good value
Second time staying at hotel would recommend
於 2024 年 1 月住了 2 晚
Charlie - GSA 於 2024年2月1日的回應
Good morning Lynne, thank you for you 10 rating; we are pleased to hear you enjoyed your stay and would recommend our hotel! Many thanks,

10/10 優異

Darran

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel and staff were fantastic. Room clean and breakfast ample to set you up for the day
於 2024 年 1 月住了 2 晚
Charlie - GSA 於 2024年1月30日的回應
Good afternoon Darren, thank you for your feedback, it is greatly appreciated and will be passed on to the relevant departments. Many thanks.

8/10 不錯

S.G.B. van

家人同遊
讚好：整潔度、職員與服務和設施服務
Ontbijt is inclusief maar was niet de kwaliteit die ik ben gewend bij deze hotels. Kamer was perfect. Hotel wordt gerenoveerd maar geen last van gehad.
於 2024 年 1 月住了 2 晚
Charlie - GSA 於 2024年1月30日的回應
Good morning, thank you for leaving us feedback. We are thrilled to hear you enjoyed breakfast and were content with your room. We hope to welcome you back soon.

8/10 不錯

Lesley

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
不滿：整潔度
Good but could be great
Excellent position and room was really lovely, nice size, modern with large tv, tea and coffee, hair dryer and iron, but none of the little extras such as a shower cap or pad and pen both I went out to buy as I was there 5 nights and needed them and no information about the hotel either in a file or in the tv which was broken on arrival however was fixed by maintenance the next day. There was also no information about the hotel with in a file or on the tv. The kitchen was closed for maintenance which I was supposed to get an email about but never did, I was going to book another hotel but they had in there website the kitchen was closed so I booked this one to fine the same problem but the didn’t tell you before arrival. The cleaning was not great however my coffee cups were just rinsed not replaced as the runs of coffee on the outside from myself using them were still there. But generally I would use this hotel again as it’s central and the rooms are good they just need to step up on odd things to make it very good.
於 2024 年 1 月住了 5 晚
Charlie - GSA 於 2024年1月30日的回應
Good morning Lesley, thank you so much for your 8 rating! We sent out emails and advertisements that due to essential maintainece work, we would be offering a grab and go style breakfast temporarily - we are sorry you missed this. Although at a limited service, we still aimed to provide our utter most best breakfast standards. We hope to welcome you back soon so that you can experience our usual breakfast standard!

2/10 很差

Emily

家人同遊
不滿：設施服務和住宿狀況
Close to the train station (that’s the only positive, if you consider it one). Unless you want an immersive clubbing experience I wouldn’t bother. So noisy. Lift out of order, continued problems with key card and no hot breakfast option.
於 2024 年 1 月住了 1 晚
Charlie - GSA 於 2024年1月30日的回應
Good morning Emily, thank you for your feedback. Our location is one of our many benefits however due to our central location, it does sometimes come with noise of the busy city. Despite this, this is not a usual issue and so we hope to welcome you back again soon.

8/10 不錯

simon

商務旅客
讚好：整潔度、職員與服務和設施服務
Due to maintenance there were no breakfast eat in option.
於 2024 年 1 月住了 1 晚
Charlie - GSA 於 2024年1月30日的回應
Good morning Simon, thank you for our feedback. We were still operating our grab and go breakfast service during your stay, however this still came with the option to eat in our lounge area where breakfast was being served. As always, you have the choice to eat in our breakfast/lounge area, your room or take your food to go. We hope to see you again soon.

8/10 不錯

WAYNE

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 1 晚
Charlie - GSA 於 2024年1月30日的回應
Thank you for your positive review! We hope to welcome you back soon!

10/10 優異

Karen

讚好：整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 1 晚
Charlie - GSA 於 2024年1月30日的回應
Thank you for your positive review! We hope to welcome you back soon!

10/10 優異

Katrina

於 2024 年 1 月住了 1 晚
Charlie - GSA 於 2024年1月30日的回應
Thank you for your positive review! We hope to welcome you back soon!

10/10 優異

Stuart

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Tosh's Vacation
We stayed only one night but very comfortable room and lovely staff. The breakfast was excellent, plenty of choice.
於 2024 年 1 月住了 1 晚
Charlie - GSA 於 2024年1月30日的回應
Thank you for your positive review! Our complimentary breakfast is one of our many benefits we pride ourselves on. We hope to welcome you back soon!

10/10 優異

Philip

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Charlie - GSA 於 2024年1月30日的回應
Thank you for your positive review! We hope to welcome you back soon!

10/10 優異

Futra Zamsyah

於 2023 年 12 月住了 2 晚
Charlie - GSA 於 2024年1月30日的回應
Thank you for your positive review! We hope to welcome you back soon!

10/10 優異

Patrese Jane

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay!
於 2023 年 12 月住了 1 晚
Charlie - GSA 於 2024年1月30日的回應
Thank you for your positive review! We hope to welcome you back soon!

10/10 優異

Jonathan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Short walk from train station, nice room, good value.
於 2023 年 12 月住了 1 晚
Charlie - GSA 於 2024年1月30日的回應
Thank you for your positive review! We hope to welcome you back soon!

10/10 優異

Sharon

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Charlie - GSA 於 2024年1月30日的回應
Thank you for your positive review! We hope to welcome you back soon!

8/10 不錯

Scott

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 2 晚
Charlie - GSA 於 2024年1月30日的回應
Thank you for your positive review! We hope to welcome you back soon!

8/10 不錯

leslie

伴侶同遊
讚好：職員與服務和住宿狀況
Very handy for the train station and shopping No floor markings when lift doors opened should be a sign to say which floor the lift had stopped on breakfast was very average some items was cold
於 2023 年 12 月住了 2 晚
Charlie - GSA 於 2024年1月30日的回應
Good morning Leslie, thank you for your 4/5 rating. Our location is one of our many convinces. We are sorry to hear you were not satisfied with our breakfast standards but we hope to welcome you back soon to elevate your impressions.

6/10 一般

Gavin

Average 3 star Hotel
I stayed at your Newcastle Hotel Saturday night. Most things were ok. With the exception of the pillows not being very comfortable and there was no hot water for a shower. The tiles behind the toilet in the bathroom were shattered where it looks like someone has kicked them. Breakfast was complete chaos, basic things not there like plates and bacon. I would compare this place to a premier inn. Not horrendous but not great either.
於 2023 年 12 月住了 1 晚
Charlie - GSA 於 2024年1月30日的回應
Good morning Gavin, thank you for your feedback. We are sorry to read you weren't entirely satisfied with you stay. We hope to welcome you back again soon and allow you to experience the potential of our breakfast.

8/10 不錯

Colin

於 2023 年 12 月住了 1 晚
Charlie - GSA 於 2024年1月30日的回應
Thank you for your positive review! We hope to welcome you back soon!