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关于弗蒙特酒店和弗蒙特公寓酒店 的点评

4 out of 5
弗蒙特酒店和弗蒙特公寓酒店
Castle Garth, Newcastle-upon-Tyne, England

点评

8.4

很好

10 分 - 超赞。539 条好评，共有 1003 条点评" "
8 分 - 还可以。262 条好评，共有 1003 条点评" "
6 分 - 一般。97 条好评，共有 1003 条点评" "
4 分 - 很差。57 条好评，共有 1003 条点评" "
2 分 - 糟糕。48 条好评，共有 1003 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.2/10

服务设施

8.6/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

TING WEN W

满意：清洁度、员工和服务、住宿条件和设施
Best choice of the location
2023 年 7 月入住 1 晚
Amber 于 2023年07月15日 的回复
Thank you for your review! We hope to welcome you back to the Vermont soon.

10/10 超赞

Chi Wang

2023 年 2 月入住 1 晚
Amber 于 2023年02月17日 的回复
Thank you for a great review! We hope to welcome you back to the Vermont Hotel soon.

10/10 超赞

Fanli

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
服务和位置不错 希望下次可以有远离电梯的房 停车有好位置 餐厅有一些旧了 希望可以更新 下次有新的美满
2020 年 2 月入住 1 晚
Nathan - Reception Manager 于 2020年03月5日 的回复
Thanks for the top marks Fanli.

10/10 超赞

fan，珠海 中国

与家人及幼儿出行
满意：员工和服务，清洁度
Good location in the city center.Service is ok and facilities are clean.
2020 年 1 月入住 2 晚
Nathan - Reception Manager 于 2020年02月22日 的回复
Thank you so much for a great review. We look forward to welcoming you back to The Vermont in future!

10/10 超赞

真实旅客

与家人出行, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
good
wonderful, this hotel, very good location
2019 年 11 月入住 1 晚

10/10 超赞

Russell

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

John

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Found the hotel of a high standard and all staff very friendly and professional
2024 年 4 月入住 1 晚

6/10 一般

Ami-Jo

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Stephanie

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

4/10 很差

Janice

不满意：员工和服务
2024 年 4 月入住 2 晚

8/10 还可以

Andrew

满意：清洁度、员工和服务、住宿条件和设施
Lovely hotel, staff were excellent
2024 年 4 月入住 1 晚

2/10 糟糕

Janice

不满意：住宿条件和设施，员工和服务
2024 年 4 月入住 1 晚
Reception 于 2024年04月30日 的回复
Thank you for your review.

10/10 超赞

Michael

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Will be our go to place to stay when we visit Newcastle from now on
2024 年 4 月入住 1 晚
Amber 于 2024年04月29日 的回复
Thank you for a great review! Looking forward to seeing you again soon.

10/10 超赞

Raymond

2024 年 4 月入住 1 晚

10/10 超赞

Ian

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect position in central newcastle. Hotel reception was very friendly and professional, even supplying earplugs on request. Parking was free on site and secure. All aspects of hotel clean and tidy, lots of eating and drinking options on site. Breakfast in bedroom was great. Would definitely stay again..
2024 年 4 月入住 1 晚
Amber 于 2024年04月24日 的回复
Thank you for a fabulous review Ian! Hope to see you again soon.

2/10 糟糕

Nick

不满意：住宿条件和设施，员工和服务
2024 年 4 月入住 1 晚
Reception 于 2024年04月24日 的回复
Thank you for your review.

10/10 超赞

elizabeth

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A pleasure to stay again . The Vermont is our first choice when visiting Newcastle. Rooms are a little dated but breakfast is great and is perfect location for everything . We will be back 😎
2024 年 4 月入住 2 晚
Amber 于 2024年04月26日 的回复
Thank you for a great review Elizabeth! We hope to welcome you back to the Vermont soon.

10/10 超赞

Lynn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel, very clean and helpful, suppirtive staff. Will definitely stay there again.
2024 年 4 月入住 1 晚
Amber 于 2024年04月24日 的回复
Thank you for a great review Lynn, take care.

10/10 超赞

Anthony

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Excellent hotel, friendly helpful staff and great price
2024 年 4 月入住 1 晚
Amber 于 2024年04月24日 的回复
Thank you for a great review!

10/10 超赞

CHIU

与家人及幼儿出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
None
2024 年 4 月入住 1 晚
Amber 于 2024年04月24日 的回复
Thank you for a great review!

10/10 超赞

Linda

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Well maintained and very clean. Friendly staff
2024 年 4 月入住 1 晚
Amber 于 2024年04月13日 的回复
Thank you for a great review Linda. We hope to see you again soon.

10/10 超赞

Maxine

满意：清洁度、员工和服务、住宿条件和设施
Loved the property, great place, parking no problem, only downside was having to give a £200 deposit and not getting it back for up to two days!!
2024 年 4 月入住 1 晚
Amber 于 2024年04月11日 的回复
Thank you for your review Maxine.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Amber 于 2024年04月10日 的回复
Thank you for a great review Michael.

8/10 还可以

Lorna

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We love staying at the Vermont. A fantastic location, love the bar and the rooms and lovely. We would have rated it 5 stars but the breakfast is not great. It’s not because it’s buffet style, it’s more the quality is not great and it’s not kept well either. We still love it but would be 5 stars once the breakfast is better
2024 年 3 月入住 1 晚
Amber 于 2024年04月1日 的回复
Thank you for your review and feedback Lorna, this will be shared with the team. Take care.

8/10 还可以

Julie

Clean and comfortable
2024 年 3 月入住 1 晚
Amber 于 2024年04月1日 的回复
Thank you for a lovely review Julie. Take care.

2/10 糟糕

Jackie

与家人出行
满意：清洁度
不满意：员工和服务
Very disappointing overnight break the noise we experienced throughout the night was disgraceful from both within the hotel and outside the hotel. I have tried to speak with the duty manager regarding my experience and have had no response. For an hotel that markets itself as a luxury hotel it was not the experience myself and my two daughters expected.
2024 年 3 月入住 1 晚
Reception 于 2024年03月14日 的回复
Thank you for your review.

8/10 还可以

Steve

满意：清洁度、员工和服务、服务设施、住宿条件和设施
unfortunately difficult to get to sleep on floor 11 with nightclub directly above you, but on a positive note staff were great always polite and helpful
2024 年 3 月入住 3 晚
Amber 于 2024年03月6日 的回复
Thank you for your review and feedback Steve!

8/10 还可以

Robert

与家人出行
满意：员工和服务，清洁度
Excellent location and very friendly, helpful staff. Unfortunately in the Aparthotel there seems to be a major issue with hot water supply and pressure so a shower on Saturday evening was lukewarm and then just no water at all. Apparently this is an ongoing problem especially when everyone is using showers in the building. In fairness we were offered complimentary breakfast for all 4 of us.
2024 年 3 月入住 1 晚
Amber 于 2024年03月5日 的回复
Thank you for your review and feedback which will be taken on board.

8/10 还可以

Stephen

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Amber 于 2024年03月5日 的回复
Thank you for your review Stephen!

8/10 还可以

Jonathon

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent breakfast, lovely bar area. The room was clean and decorated stylishly. Staff helpful and a really great location. Walkable to bars and restaurants. No downsides. Would definitely recommend.
2024 年 2 月入住 1 晚
Amber 于 2024年03月5日 的回复
Thank you for your review Jonathon!

6/10 一般

Fiona

满意：员工和服务，清洁度
Not great...avoid floor 11!
We had a room on the 11th floor, and it was SO noisy, as the rooftop bar is directly above. Loud music until 2am, had no sleep and the room was stifllingly hot.
2024 年 2 月入住 1 晚
Reception 于 2024年02月21日 的回复
Thank you for your review.

10/10 超赞

Lewis

2024 年 2 月入住 1 晚
Amber 于 2024年02月21日 的回复
Thank you for a great review Lewis!

2/10 糟糕

Stephen

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
We were lucky to get a space in the tiny carpark. The door cards didn't work so I had to go back to the reception to get them re authorized. The view from our room was mainly brick wall. The cold water tap on the bath didn't work. So we had to use the shower to cool the hot water. The bathroom sink took ages to empty. We wanted to visit the rooftop bar for a drink and see the sights but was told we couldn't as we hadn't booked, we didn't know that it was booking only as hotel guests we thought it might be easy to get up there. Very disappointed
2024 年 2 月入住 1 晚
Reception 于 2024年02月21日 的回复
Thank you for your review.

4/10 很差

Joseph

满意：员工和服务，清洁度
不满意：客房舒适度，住宿条件和设施
Floor 11
Was on floor 11, and very late into the night there was a dragging noise every 20 seconds coming from above the roof. I’m unsure what it was but if you’re ever staying here don’t stay in room 1112
2024 年 2 月入住 1 晚
Reception 于 2024年02月21日 的回复
Thank you for your review.

8/10 还可以

Chantelle

满意：清洁度、员工和服务、客房舒适度
2024 年 2 月入住 1 晚
Amber 于 2024年02月15日 的回复
Thank you for your review Chantelle!

10/10 超赞

Gavin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Theatre stay
Fab-u-lous hotel stay Newcastle From moment arrived to departure Staff professional 👌 hotel top class Ideally situated for theatre, bars ,restaurants Thanks Vermont 👍
2024 年 2 月入住 1 晚
Amber 于 2024年02月8日 的回复
Thank you for such a great review Gavin!

10/10 超赞

Steven

满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 2 月入住 1 晚
Amber 于 2024年02月8日 的回复
Thank you for a great review Steven!

2/10 糟糕

Ryan

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Book somewhere else…PLEASE READ.
Considering I stay in 2 or 3 different hotels a week all over the country, I have a good idea of what is expected from a 4 star hotel. This is not by far! They are hanging onto the name and assume people will think that the quality of the rooms is acceptable because they have exclusive cars parked outside. The reception area has been invested in so people get a feeling on grandeur, but it’s pretentious and misleading. Keeping it short… First room, smelt musty, aging furniture and hadn’t been cleaned to a high standard. Back down to reception… and asked if they had another room that maybe had been modernised recently. The response was that all rooms are the same, which didn’t give me much hope. I got given another room key and went back up in the less that efficient lifts. Second room… I walked in and it was identical, smelt like the carpets hadn’t been upgraded since the rooms were done and judging by the furniture, I’d say a good 15 years at least. Dirt on the mirrors, dusty in most areas of the room, damaged furniture. Very poor for a hotel that apparently boasted such a good reputation. Went back downstairs to check out as if this is what all rooms are like, I don’t need to see another. No apology, just got told I wouldn’t get a refund. Not that concerned as I’d pay double to happily leave and stay somewhere else.
2024 年 1 月入住 1 晚
Reception 于 2024年02月8日 的回复
Thank you for your review.

10/10 超赞

Penelope

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Great stay in the aparthotel. Very spacious suite and clean. Shower was good but the water lukewarm all 3 days but otherwise a good stay. Thanks
2024 年 2 月入住 2 晚
Amber 于 2024年02月8日 的回复
Thank you for a great review!

10/10 超赞

Nathan

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Amber 于 2024年02月3日 的回复
Thank you for a great review Nathan

8/10 还可以

James

满意：清洁度、员工和服务、客房舒适度
Incredible amount of facilities. Could do with a little refurbish but for the price was extremely happy with our stay.
2024 年 1 月入住 1 晚
Amber 于 2024年02月3日 的回复
Thank you for your review James.

6/10 一般

Elliott

2023 年 12 月入住 1 晚
Amber 于 2024年02月3日 的回复
Thank you for your review.

6/10 一般

JOHN

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Had a great time. Staff,food and room excellent however got home to find they charged my card for £211. Appallingly customer service a month on although they agree its a mistake still no refund. We have booked for later in the year but because of this going to cancel.
Amber 于 2024年02月3日 的回复
Thank you for your review and feedback which we have spoken to you about directly. Please accept our apologies for this error once again.

10/10 超赞

Barbara

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Amber 于 2024年02月3日 的回复
Thank you for a great review.

8/10 还可以

Nigel

满意：清洁度、员工和服务、服务设施
Great location, stunning facade, cold and took a while to be warm it uo. Charging £2 for what should be complimentary water - when yiu have paid above the going rate seems cheap. Leaving bag with concierge without tagging system was not professional and WiFi was intermittent in room. No facilities for e-cars

10/10 超赞

Henk

与家人出行
满意：清洁度、员工和服务、客房舒适度
We sliepen in het appartementen gebouw . Appartement pas prima ,schoon en alles aanwezig wat nodig . Woonkamer en lobby waren een beetje gedateerd . Ik vond dit overigens ook van het hotel. De bar in het hotel laat te wensen over. Te kleine bezetting en bepaalde zaken waren continue op. Geen cola,pinot grigio en geen tijd om hapjes te laten komen beetje tegenvaller
2023 年 12 月入住 2 晚

8/10 还可以

Pamela

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
River suite was spotlessly clean and spacious. Although was cold at night as no way of adjusting heating that we could find
2023 年 12 月入住 1 晚

2/10 糟糕

Andrew

2023 年 11 月入住 3 晚
Reception 于 2024年02月3日 的回复
Thank you for your review.

6/10 一般

Philip

团体旅客
满意：住宿条件和设施
Bins weren’t emptied, kettle didn’t work (despite informing reception), nightclub nearby which was noisy past 1am
2023 年 11 月入住 1 晚
Amber 于 2023年11月27日 的回复
Thank you for your review and feedback, we apologise for any inconvenience caused

8/10 还可以

Leah Van

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was a little concerned when they had my reservation for one night instead of two. Not sure if it was an Expedia issue or the hotels’. The problem was resolved within a few minutes. All was well.
2023 年 11 月入住 2 晚
Amber 于 2023年11月24日 的回复
Thank you for your review and we hope to see you again soon.