供應早餐、午餐、晚餐;美國菜;高爾夫球場景

其爾恩溪旅館度假村的評價

3.5 out of 5
其爾恩溪旅館度假村
1003 Brick Kiln Blvd, Newport News, VA

評價

9.0

卓越

10 分評分,優異;133 則評價中有 84 則" "
8 分評分,不錯;133 則評價中有 30 則" "
6 分評分,一般;133 則評價中有 13 則" "
4 分評分,欠佳;133 則評價中有 3 則" "
2 分評分,很差;133 則評價中有 3 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.0/10 

設施服務

9.0/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Janice

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel had beautiful rooms. Bed was extremely comfortable. Nice view of the golf course. Staff was friendly.
於 2024 年 3 月住了 2 晚
Ivey 於 2024年3月4日的回應
THANK YOU FOR THE AH-MAZING REVIEW AND FOR CHOOSING OUR BOUTIQUE HOTEL AND RESORT! We pride ourselves on our hospitality and the team thanks you for this glowing review.

8/10 不錯

Amanda

讚好:整潔度、職員與服務和客房舒適度
Wonderful front staff
The people were wonderful- from the front desk (Jordan and Queen) to the servers/bar staff. The room itself could use a little help though. The bed was great- but carpet and paint seemed dated. There were stains on carpet and paint needed a touch up for sure..
於 2024 年 2 月住了 1 晚
Ivey 於 2024年2月18日的回應
Thank you for choosing our boutique hotel and resort for your home away from home! We pride ourselves on our hospitality and the team thanks you for this glowing review! We're always improving our quality so thank you for your continued support and encouragement for progress. We're on it!

10/10 優異

Mark

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel. Room was spacious and quiet even with an event happening in the ball room. The furnishings and linens were of a very high quality. We will be staying there agaun when the opportunity presents itself.
於 2024 年 2 月住了 2 晚
Ivey 於 2024年2月12日的回應
THANK YOU We value this revoew and your choice to stay with us! We work hard at this boutique hotel and resort! So glad you relaxed and enjoyed the hospitality from Kiln Creek! Come back soon!

10/10 優異

Heidi

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 3 晚

10/10 優異

Pamela

讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is beautiful. Very quiet and peaceful surroundings. The staff is amazing, very help, professional, and friendly.
於 2023 年 10 月住了 2 晚
Ivey 於 2023年10月23日的回應
Thank You Pamela for your 5-star review! Our hospitality staff values your feedback and will continue to make certain that everyone's experience is like yours! Come stay with us again.

6/10 一般

Jacqueline

讚好:整潔度
I booked this hotel expecting a true resort stay. There was an event that shut down the restaurant, and there was no advanced notice of that when booking. The heat lamp and fan in the bathroom were broken, and the room smelled a little musty from what appeared to be a small leak from the AC unit or patio door. They advertise room service on their website, but it’s not true room service, just the restaurant sending up take out orders or you going to get them. The hotel was overall pleasant and clean, but disappointing for what I had been expecting.
於 2023 年 9 月住了 1 晚
Ivey 於 2023年10月23日的回應
Thank you Jacqueline for your honesty and positive review of the overall stay. There are moments when our events overlap and we close. I do apologize for the disturbance.We look forward to elevating our experience at NEST for our hotel guests outside of NEST TOGO. Thank you again for sharing all your concerns so we can continue to make the Kiln Creek experience the BEST for all.

8/10 不錯

Clarence

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 2 晚
Ivey 於 2023年7月6日的回應
THANK YOU for your stay and time with us at our boutique resort hotel! Take care!

6/10 一般

LouAnn

伴侶同遊
讚好:整潔度和職員與服務
Super Friendly Staff ... however; there were teenage kids hanging out in room next to ours until 2am and a barking dog in the other ... this is the only reason why my rating / review isn't higher
於 2023 年 5 月住了 1 晚
Ivey 於 2023年5月15日的回應
Hi LouAnn! This weekend was full of celebrations from prom - to graduation and Mother's Day. The hotel was a little loud, we're usually a laid back hotel - we would lobe to try this again.. in the near future. Book direct and ask for the manager!Thank you for choosing our boutique hotel and resort Next visit we'll get the 5

10/10 優異

JOHN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚
Ivey 於 2023年5月14日的回應
Thanks John for the lovely 10 out of 10! This has been a GREAT holiday weekend and so glad you chose our boutique hotel and resort!

10/10 優異

Marlon

讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect time out for me and my husband. We just loss our mom and needed a weekend to reset
於 2023 年 2 月住了 1 晚
Ivey 於 2023年4月26日的回應
We were honored to host you during your time of bereavement, we understand the toll on the soul and hope our hospitality staff, accommodations, and time at the resort were the true relaxation reset you needed. Feel free to come back ANYTIME.

10/10 優異

Omar

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff
於 2023 年 2 月住了 1 晚
Ivey 於 2023年2月5日的回應
Thank you for your 5 star review!

10/10 優異

brian

於 2023 年 1 月住了 1 晚
Ivey 於 2023年1月24日的回應
Thanks for the 10 out of 10! We would love to host you at our boutique hotel and resort in the near future!

10/10 優異

Sharon

讚好:職員與服務、設施服務和住宿狀況
Lovely
Ivey 於 2023年1月6日的回應
Thank you for your ALL STAR review of our boutique hotel and resort! We hope to host you again! Happy 2023!

10/10 優異

Don

讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great, except I thought that free breakfast was included, turned out to be a ten dollar credit coupon...
Ivey 於 2023年1月6日的回應
Thank you Don for enjoying our boutique hotel and resort . Glad you were able to NEST with us for Brunch. Our resort offers Food & Beverage credit instead of Breakfast so you can "NEST Your Way!"Some of our guests have utilized this option to NEST by the pool, Brunch all day, Dinner the day of check-in instead of Breakfast the next morning, or headed straight to the NEST Bar. NEST Your Way & Enjoy Your Stay!

10/10 優異

Ernest

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice!
於 2022 年 9 月住了 3 晚
Ivey 於 2022年9月15日的回應
Thank you for your all star review of our boutique hotel and resort! We look forward to hosting you again in the future and ypur continued enjoyment of the Kiln Creek experience!

10/10 優異

Rachel

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Gorgeous….
Loved everything about it!
於 2022 年 8 月住了 1 晚
Ivey 於 2022年8月16日的回應
Thank you for choosing our boutique hotel and resort. We greatly appreciate this all-star review! We truly believe in great hospitality and quality in not only service but YOUR experience! You're gorgeous!

10/10 優異

Nelson

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 7 月住了 4 晚

8/10 不錯

Kristofer

讚好:整潔度、職員與服務和住宿狀況
於 2022 年 7 月住了 1 晚
Ivey 於 2022年7月25日的回應
Thank you for choosing our boutique hotel and resort! Come back anytime!

10/10 優異

Bert

家人同遊
讚好:職員與服務、設施服務和住宿狀況
The rooms were quiet, clean, and well equipped.
於 2022 年 7 月住了 1 晚
Ivey 於 2022年7月25日的回應
Thank you for choosing our boutique resort hotel. I love the 5-star review and look forward to hosting you in the future!

10/10 優異

Kim

伴侶同遊
讚好:整潔度、職員與服務和設施服務
The room was beautiful and the staff were excellent!
於 2022 年 5 月住了 2 晚
Ivey 於 2022年6月27日的回應
THANK YOU! for this rave review! Our staff cherishes equality and service in hospitality. Thank you for choosing our boutique hotel and resort!

10/10 優異

Haley

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 4 月住了 1 晚

10/10 優異

Lashawn

於 2022 年 3 月住了 1 晚

10/10 優異

Christopher

於 2021 年 8 月住了 1 晚

10/10 優異

Brandon

於 2021 年 7 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ivey and the whole team at Kiln Creek always make it a comfortable and enjoyable stay when I'm in tonw for business.... it's become my go-to place with it's great on-site restaurant and excellent /comfortable rooms and great staff.
於 2021 年 6 月住了 2 晚
Ivey 於 2021年6月14日的回應
TEAMWORK makes the DREAM WORK! Thank you for always choosing our boutique hotel and resort for your accommodations! We enjoy these reviews! They only fuel us for more greatness!

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和住宿狀況
於 2021 年 5 月住了 3 晚
Ivey 於 2021年5月26日的回應
Thank you for choosing our boutique hotel and resort!

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was excellent and always accommodating. The NEST restaurant food is probably some of the best in the area—best to make a reservation as they get busy!
於 2021 年 3 月住了 2 晚
Ivey 於 2021年3月24日的回應
Thank you for choosing our boutique hotel and resort again. We love this review because we have made it our mission to be the premier destination for hospitality in all areas of the resort. Thank you for the rave review of NEST Kitchen & Taphouse! and for the tip to future guests... RESERVE on Optentable OR order to your room and NEST in Bed!

8/10 不錯

Sara B

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 1 月住了 5 晚
Ivey 於 2021年1月29日的回應
Thank you for choosing our boutique hotel and resort accommodation. We look forward to your next visit with us soon.

6/10 一般

SteveM (Fairfax, Virginia)

讚好:整潔度
不滿:設施服務
I got a great rate off-season but the restaurant was closed (so free breakfast wasn't available...and no food on the property). I paid for golf there and they charged me full rate despite staying with them...and course was really too wet to play. Room shower was also very low pressure with luke warm water...not a resort experience even with the discounted rate.
於 2021 年 1 月住了 1 晚
Ivey 於 2021年1月3日的回應
Thank you for choosing our boutique hotel and resort Steve. This year has had its challenges but our resort and restaurant were able to pivot and adapt until recently in this pandemic. While I know you would have enjoyed your time with the resort's full amenities and gorgeous weather in our favor - I must simply say I hope you can experience our amenities in the near future as we plan to continue to provide the best all-inclusive resort experience to our guests.

10/10 優異

真實旅客

於 2020 年 12 月住了 3 晚
Ivey 於 2020年12月21日的回應
Thank you for your FIVE-star review of our resort! It means the world to our hospitality team to see that you enjoyed your stay at our boutique hotel and resort! In these times this gives us purpose and drive to keep the honor in hospitality. Blessings

10/10 優異

真實旅客

於 2020 年 11 月住了 3 晚
Ivey 於 2020年12月1日的回應
Thank you for choosing our boutique hotel and resort ❤ and for the 5 star review!

10/10 優異

Erich (houston)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love staying here as it's tucked away ( even nicer these days...) and has a food on-site and the staff is excellent.... great comfortable rooms and excellent linen and supplies.
於 2020 年 11 月住了 3 晚
Ivey 於 2020年11月24日的回應
Oh this warms our heart and gives us the drive we need in these times. We love our boutique hotel and resort ❤ 😍 🙌 So blessed and honored to have you stay with us! Thank you for choosing us and for your time in this review!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 9 月住了 1 晚
IVEY 於 2020年9月21日的回應
Thank you for choosing our boutique hotel and resort!

10/10 優異

Jamette (Hampton)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
All inclusive resort. NEST Kitchen and Taphouse with breakfast till 4pm - my momma relaxation staycation hotel.
於 2020 年 2 月住了 2 晚
Ivey 於 2020年9月17日的回應
From one mommie to another in this year of 2020... YOU ARE DOING A GREAT JOB! Whenever you need us we're here! Stay-at-home with us and rejuvenate yourself to be the best you can be for your family. Sleep is so important 🥰

8/10 不錯

Elizabeth

讚好:整潔度、職員與服務和住宿狀況
不滿:客房舒適度
overnight
The facilities were wonderful. The service was superb. My only complaint was the furniture. Although beautiful, the raised table in the room was not comfortable and the desk chair was uncomfortable. The mattress was fine, very firm. The height of the bed was extreme.
於 2020 年 9 月住了 1 晚
Ivey 於 2020年9月15日的回應
Thank you for choosing our boutique hotel and resort for your accommodations. We're elated to receive your positive review and feedback on our furniture. Our pub tables and oversized desk are a different design not seen in many hotels. We are looking into offering different seating options for the future. Thank you for enjoying your time with us.

8/10 不錯

真實旅客

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
Very nice hotel . the Bathroom is VERY SMALL but nice with nice toiletries . located right on gulf course. Very clean and sanitized. Took forever to find food delivery, the restaraunt aas closed due to power outage
於 2020 年 8 月住了 1 晚
Ivey 於 2020年8月6日的回應
Thank you for choosing our boutique hotel and resort ❤ We're very PROUD of the attention given by our Beautification Specialists! We can't wait to share your praises with the TEAM. We wish your stay wasn't interrupted by Mother Nature so you could enjoy our amazing restaurant NEST as well! We would love to have you again in the future!

10/10 優異

E (Houston)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love this tucked away place- off the beaten path but great service and an excellent restaurant and setting....
於 2020 年 6 月住了 3 晚
Ivey 於 2020年6月30日的回應
E, my friend you've gotten this life thing down! Thank you for your continued support of our boutique resort hotel! We pride ourselves on the service... the great atmosphere, dining, golf, and location well that's just a standard!

6/10 一般

真實旅客

家人同遊
讚好:職員與服務
不滿:住宿狀況
We liked the property and general facilities. In particular, Jan at the bar was terrific. The floor in the restaurant area needs cleaning or replacing. Our room (102) was nice BUT bathroom was 1) a bit tight, and 2) the toilet was not secured to the floor, and 3) the shower was not well finished.
於 2020 年 3 月住了 1 晚
Ivey 於 2020年3月18日的回應
Thank you for your review and time at our resort! I have taken your feedback to our team to encourage continued customer service and the areas for improvements. The best part of being a boutique hotel is that we can swiftly and accurately correct any discomforts. We thank you again for your stay with us and look forward to your return. Take Care and Stay Safe!

10/10 優異

lisa

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 2 晚
Ivey 於 2020年3月2日的回應
THANK YOU for the ALL-STAR review! We greatly appreciate it and we look forward to your next stay with us!

10/10 優異

Claudia (Maryland )

家人同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
The area and property was beautiful. The restaurant food was fantastic and the staff was very nice. Highly recommend.
於 2020 年 2 月住了 1 晚
Ivey 於 2020年2月10日的回應
Thank you Claudia for choosing our boutique hotel and resort! We appreciate your time and sharing your experience with us. We love what we do and are elated that you experienced the Kiln Creek difference! Blessings to you and yours.

10/10 優異

Sam (Los Angeles)

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing clean welcoming will definitely stay here again
於 2020 年 1 月住了 1 晚
Ivey 於 2020年1月22日的回應
THANK YOU Sam for your wonderful all-star review of our boutique hotel and resort! We look forward to your next stay with us and wish you a Happy New Year!

10/10 優異

Morenike

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I was not disappointed!
I love this property! The staff was attentive and did an excellent job accommodating any request. The rooms were adorable and thankfully very clean. The food and view of the gold course from the veranda was nice each morning. I’d definitely stay again!
於 2019 年 10 月住了 1 晚
Ivey 於 2019年11月7日的回應
AND we LOVE this review! Thank you for taking the time to share your experience at our boutique hotel! I greatly appreciate you choosing us for your accommodations at the resort! I hope to see you back with us soon! You were a pleasure and are welcomed home ANYTIME!

4/10 欠佳

真實旅客

讚好:住宿狀況
不滿:職員與服務
於 2019 年 11 月住了 2 晚
Ivey 於 2019年11月4日的回應
Hi, thanks for taking the time to review our property. We would love to know more about your experience. Please reach out to management whenever you are available. While we are accustomed to all-star reviews... If there are ANY areas of improvements to are eager to oblige. Blessings to you.

8/10 不錯

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place! Would stay here again. Our only complaint would be that the air conditioner and air humidifier in the room were very loud at night.
於 2019 年 10 月住了 2 晚
Ivey 於 2019年10月22日的回應
Thank you for choosing our Boutique Hotel and Resort! Thank you for your review and the care that goes into leaving reviews like this. I greatly appreciate this opportunity to improve the customer experience. I will look into the rooms units and how they are operating and make adjustments.

8/10 不錯

KIM M

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
Ivey 於 2019年10月19日的回應
Thank you for your review of our boutique hotel!

10/10 優異

真實旅客

讚好:整潔度和職員與服務
於 2019 年 10 月住了 1 晚
Ivey 於 2019年10月15日的回應
Thank you for choosing our boutique hotel. We greatly appreciate your all-star review and invite you home with us anytime! Take care :-)

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 2 晚
Ivey 於 2019年10月8日的回應
Thank YOU for choosing our boutique hotel! We loved the review :-) Come see us again!

6/10 一般

GLORIA

讚好:整潔度和住宿狀況
不滿:職員與服務
lovely location, poor service
The resort is pretty. The hotel and rooms are clean. I really thought it was a little bit outrageous that they made us pay for early check in when we arrived at 1.30pm and had to pay $20. I also asked for a late check out(12 instead of 11 am) and they wanted to charge me other $20 for a late check out. Usually even 5 stars hotels allow you to stay until noon with no extra charge.
於 2019 年 8 月住了 2 晚
Ivey 於 2019年9月3日的回應
Thank you Gloria for your review of our resort and boutique hotel. We appreciate you choosing our boutique hotel and compliments on our rooms as well :-) As we are a small property we have limited quotas on early arrivals or late departures. We try to acknowledge everyone's request and honor them all. However, we have a strict window to facilitate all the needs of our guests in a timely manner. We look forward to you enjoying another night at THE LODGE at Kiln Creek in the near future.

4/10 欠佳

david

讚好:職員與服務
不滿:住宿狀況和客房舒適度
Bad value for room.
Property overall nice. Staff nice. Food was good. BUT, Rooms old and hotel part of property is way outdated and a bad value for what is. Way overpriced.
於 2019 年 8 月住了 1 晚
Ivey 於 2019年8月12日的回應
Good afternoon David. Thank you for leaving a review and choosing our boutique hotel and resort. As you mentioned to staff on the property and in this review, you highlighted some areas where we have an opportunity to improve our service to you. I appreciate the feedback as it allows us the opportunity to improve the overall experience. Our resort has undergone recent renovations and we look forward to the future as we will continue to grow and include more technology like our mobile key. We welcome you again in the near future with a positive start to your day and all hotel stays with or without us.

10/10 優異

Joanne

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚
Ivey 於 2019年6月14日的回應
Thank you Joanne for this Ah-Mazing all 5-star review of our resort and unique property! We welcome you to relax with us again soon!