"Upon arrival to the hotel the reception and lobby area was modern and well presented, giving a great first impression of the hotel. We were greeted at reception by a lovely staff member who offered to check us in early which was a lovely bonus. The room was clean and comfortable but was very dated, however this was expected as we researched the hotel before arrival the shower and bathroom were also very dated and the shower didn’t have the best pressure. The room would benefit from a fridge but due to this being an older hotel we understand why this might not be possible. While our stay was enjoyable overall we felt that some interactions with staff could have been more friendlier a warmer and more welcoming approach would have been better. Despite these points we would consider staying again."
"The property was really nice. Staff amazing. My only critique is floors can be updated. A little outdated. I was on club floor 11. When my flight got cancelled I booked an extra night on a regular floor 4 which was nicer than the club floor. Loved daily breakfast included in club stay"
"As in the past, the location, staff help, and the facilities are the best. Overlooking the Tower of London is a great feature, The Tube is right next door, so travel is easy. The pubs, street vendors in the area add to the ambiance. A great place to stay."
"Good location. Helpful staff. Building is old and smells of mold in some areas. Room is smaller than "normal " Radissson, very small bathtub. However it has everything you need incl a fridge. The double bed was large and comfortable, huge duvet, 4 rather comfortable pillows. Nice touch: free refreshments in the lobby area."