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8/10 Good
Theresa C.
23 Jun 2025
Unit was nice but cleaning crew not so great
Iwhile the overall stay at the condo was great, our first night was not so much. The resort itself we love. It’s our second year in a row but first year going directly through itrip. The condo itself, had it not been for the missteps by the cleaning crew, would’ve been perfect. We loved being on the 3rd floor, so fast to get to amenities, parking and beach. Condo had everything we needed. The downside was on the first night upon arrival, which was very late at night, our condo front door was propped open, lights were on and at first we thought someone was in there. We have small children so this was a bit worrisome at first. My husband went in to check it out and in the entryway there was a luggage cart full of dirty things and alcohol. The cleaning crew must’ve left the door open and the cart and forgot about it. Also we found food in the kitchen. And our feet were black within an hour of arrival because the floors were so dirty. We contacted iTrip and they just said to contact the number for cleaning. They apologized and offered to come clean but I didn’t feel comfortable having them in our condo once we were in. So I cleaned the floor the best I could and dealt with it. We wore shoes inside the whole time because of this. It was just kind of forgotten about, iTrip never really reached out to me to see if everything was okay or offer anything. I most likely won’t be going through iTrip again. If this condo is privately owned I feel bad for the owners because the condo itself is beautiful but they need to hire new management. Giving the condo 4 stars simply because I don’t want to hurt the private owner’s business because it’s not their fault.