「The toilet in our room is almost not working, the shower head is leaking, and the soundproofing is very poor. We were also assigned a room next to the laundry room, and the noise from the machines made it impossible for my family to sleep after a full day of driving.
When I went to the front desk to ask if it would be possible to change rooms if one became available, the male staff member was very impatient and his attitude made us feel very uncomfortable during our stay.」
「The room was a good size as were each bedroom. The kitchen appeared well appointed. I normally ignore review requests when I am not entirely happy with my stay and don't leave a bad review but we had several issues during our stay:
1. Communication among staff was inefficient. We were given a room that was still being worked on when we arrived. Maintenance staff greeted us at the door of the room. They did not immediately identify themselves so I had no idea. I thought maybe they were other...
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