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关于黑池酒店的点评

4.5 out of 5
黑池酒店
Mahagastota Hill Climb, Blackpool, Nuwara Eliya

点评

5.8
10 分 - 超赞。0 条好评，共有 9 条点评" "
8 分 - 还可以。3 条好评，共有 9 条点评" "
6 分 - 一般。4 条好评，共有 9 条点评" "
4 分 - 很差。0 条好评，共有 9 条点评" "
2 分 - 糟糕。2 条好评，共有 9 条点评" "

8.8/10

清洁度

7.2/10

员工和服务

6.8/10

住宿条件和设施

点评

2/10 糟糕

XIAOPING

满意：客房舒适度，清洁度
不满意：员工和服务
Hugely overpriced. Looks good but actually not.
Hugely overpriced. I’m not saying that it is not a comfortable stay, but I would rate it a 5 star out of 10. Firstly, staff are not really helpful/ welcoming, the welcome drink was nice, but the waiter who served it didn’t give a single smile the whole time. We asked for two separate beds when we booked online but were given one king bed, luckily they double checked and changed the room for us. However, our luggage didn’t come for 20mins( thought they forget about this’ll lie so I called the front desk) and they finally sent them up. Secondly, the overall decoration/ furnitures/ ornaments are TERRIBLE, one of their staff all allegedly said that this is an “ ALL BRITISH STYLE” hotel, and, I’m pretty sure that the owner/s got some misunderstandings regarding the British Style ornaments
Ramesh 于 2018年05月8日 的回复
Dear Xiaopong, Thank you for your stay. This is an award winning Hotel and receiving an international award is not very easy. The forum went thro' the service standards, comfort, guest reviews etc. and confirmed the award. We are surprised that to read your review. Our forte is very friendly staff and great food. However, we thank you again for staying at the Hotel. Ramesh

2/10 糟糕

Meital

与家人出行
满意：清洁度
不满意：员工和服务、住宿条件和设施、客房舒适度
worst hotel ever!!!!!
Few words about this hotel. First i must say that the hotel was always clean and the breakfast service was great, besides that all was terrible, it felt like we were a target. They charged us for every moment. We order a room for 2 adults and a kid, we got a small queen bed for 3 of us, when we asked for extra bed, they charged us 15$ per night, when we lost a card key, they charged us for a 1000r...the toilet stopped working for 3 times.. the most strange thing was at the day we left , they called us at 0700 and woke us up just to ask if they can come to take the luggage.. it feel like they are hunting the guests..for us it was the worst hotel in srilanka..i would never recommend on it thats for sure
2019 年 10 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 5 晚
Ramesh 于 2019年01月16日 的回复
Thank you for the comments you have shared in the Expedia. We wish you long life, happiness and peace. The Blackpool Hotel Nuwara eliya Sri Lanka

6/10 一般

真实旅客

满意：住宿条件和设施，员工和服务
Hübsches Hotel in den Teeplantagen, mit tollem Ausblick über die Landschaft, allerdings etwas weg vom Schuss.
2018 年 12 月入住 1 晚
RAMESH 于 2019年01月9日 的回复
Hello, Thank you for the comments. We are glad that you enjoyed the stay. We wish you long life, happiness and peace. Ramesh The Blackpool Hotel

6/10 一般

Sammy

满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
An interesting hotel....
Interesting hotel. On the positive side the room was nice and clean with cosy decor suiting the mountains location. Bed was also comfortable. Staff at the restaurant and bar were all very friendly and efficient. Front desk staff at check in and out were not overly friendly (except the gentleman who showed us to our room), but that seems to be a trend in Sri Lankan hotels. Had dinner on site and it was nice meal (curry). Breakfast was average. It was cold during our stay and the heater near us caught fire at the power point which was very concerning, lucky my partner pulled it out before the fire spread. It could have just been bad luck but our concern was the building (newish looking) was made on the cheap. It was a windy night on our stay and there was gaps in the window seals allowing in outside air which fuelled our concern regarding the building standard. All in all we found this hotel a little strange, perhaps trying to be something it is not, it wasn’t terrible but nor is it somewhere I would want to return.
2018 年 6 月入住 1 晚
RAMESH 于 2018年06月20日 的回复
Dear Sammy, Thank you for the comments you have shared. We are glad that your stay has been good. We have also noted your comments on the shortcomings which has been addressed. Best wishes, Ramesh Leader of the House

6/10 一般

真实旅客

满意：客房舒适度，清洁度
Not a great experience
The hotel is average and service was poor. There are definitely more better places to stay which will give a wonderful experience of the lovely place
2018 年 5 月入住 1 晚
ramesh 于 2018年06月22日 的回复
Dear Thank you for staying at The Blackpool Hotel. We are quite surprised to learn that your experience has not been great. However, since there are no details we are at a loss to comment further. The Blackpool Hotel has been rated the best amongst some top Hotels in Nuwara eliya. Best wishes, Ramesh

6/10 一般

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice room, no atmosphere
The room and balcony were excellent. I particularly liked the tea-making facilities in the room. The quality and selection of food in the evening and breakfast buffets was also very good, and the staff if anything were too attentive. Check-in was very lengthy but we appreciated the hot chocolate while we waited. The worst thing about the hotel is its location, about 3 miles from town. Even though we stayed over the Sinhalese new year, the whole place was strangely lacking in atmosphere - possibly the miles of empty corridors and the fact our room was a very long way from reception contributed to that feeling.
2018 年 4 月入住 2 晚
Ramesh 于 2018年05月8日 的回复
Hello, It was a pleasure having you at the Hotel. We are glad that you enjoyed the stay. Wishes from the Blackpool family, Ramesh The Blackpool Hotel Nuwara eliya

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Ramesh 于 2018年05月8日 的回复
Hello Thank you for staying at The Blackpool Hotel We are glad that you enjoyed the stay at the Hotel. Ramesh

8/10 还可以

Wei Chieh

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent hotel among the hills
* Like: -- Location: You need to have a car to arrive there, it’s situated in the mountain area among local residents. View is good. -- Room: Room is super spacious with good view from the balcony. An electric fireplace can generate heat for the room. -- Staff: Friendly and respond quickly to our demands. -- Breakfast: Dining room is a little bit small but choice of food is multiple and delicious. Avoid the eat at the same time with the group guests. * Dislike: -- Heat generator: The heater is not powerful enough in the night because it’s cold at night in this area. -- Hot shower water: Shower water may not be hot enough if too many guests are using it at the same time. -- Bathtub: No bathtub in our room.
2018 年 2 月入住 2 晚