I liked the location as it provided easy walking access to the old town and good connections for buses and trains to explore other parts of the island. The hotel has an excellent gym and contrary to other reviews, it was available without charge. Staff were friendly and courteous, but at times ineffective.
Unfortunately, we encountered a string of problems during our stay. Some of these were addressed, but many were not.
Room cleaning was often perfunctory, for example the layer of dust behind the headboard.
Safe in room did not work, but they replaced it promptly
Sockets near the desk area were unsafe and pulled out of the wall when used. Major safety issue.
Reading light by bed broken. It took two days to get fixed
Entrance light to room didn’t work, it never got fixed.
Fixtures and fittings such as the clothes rack were broken.
Breakfast was very limited, and items frequently ran out. Staff were overworked so struggled to replenish eggs, bread etc. Bread was poor quality as was the fresh fruit
Breakfast choice is very limited, especially for vegetarians.
On our last day we made a formal complaint about the above. We were seen by the bookings manager who promised to raise the matter with the general manager. She said that we would receive compensation, but 7 days after returning no communication from the management. Regrettably, I cannot recommend this hotel and my experience of staying there has now damaged my view of other Mercure and All Accor hotels.
