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奧馬哈西南希爾頓逸林酒店的評價

4 out of 5
奧馬哈西南希爾頓逸林酒店
3650 S. 72nd Street, Omaha, NE

評價

8.4

很好

10 分評分，優異；1001 則評價中有 513 則" "
8 分評分，不錯；1001 則評價中有 295 則" "
6 分評分，一般；1001 則評價中有 103 則" "
4 分評分，欠佳；1001 則評價中有 50 則" "
2 分評分，很差；1001 則評價中有 40 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room is clean. The hobby is beautiful
於 2018 年 10 月住了 1 晚

4/10 欠佳

Cheri

家人同遊, 商務旅客
I’ve stayed at this hotel several times and it was never like this. Stains and torn carpet. Service was almost nonexistent
於 2024 年 5 月住了 1 晚
DoubleTree by H 於 2024年5月21日的回應
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for sharing your candid feedback. We take guests comments seriously and will definitely be looking into your latest experience. We will share your comments with our staff and look for ways to improve moving forward. We are very sorry for any inconveniences we may have caused.

10/10 優異

Pamela

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff at check-in. Clean room, clean all around.
於 2024 年 5 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年5月20日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 優異

Jamie

讚好：整潔度、職員與服務和住宿狀況
Check in was very easy.
於 2024 年 4 月住了 2 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年5月13日的回應
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 優異

Iran

讚好：整潔度、職員與服務和住宿狀況
It was nice!
於 2024 年 4 月住了 2 晚

10/10 優異

Mason

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年5月6日的回應
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

2/10 很差

Baylee

親子同遊, 伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
The first room I was in smelled so strongly of DOG URINE my child woke up with hives from this. Second room wasn't bad until the last night of our stay and the smoke detector went off at 3:30 am waking up myself, boyfriend and our 1 year old. I requested a refund and was told they could off me free breakfast for the day I left! I was on my way home from this vacation no I do not want a free breakfast ticket. I would have much rather a refund due to the fact. I would not recommend.
於 2024 年 4 月住了 3 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年4月29日的回應
We apologize for any inconvenience we may have caused you. We take our guests comments very seriously and will be sharing them with our team to improve our experience moving forward.

10/10 優異

Jennifer

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 7 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年4月30日的回應
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 優異

Peter

家人同遊
讚好：職員與服務和住宿狀況
Great hotel when traveling as right on 40.
於 2024 年 4 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年4月4日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 優異

Rhaenbow (Fayetteville)

親子同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall amazing. Parking lot was a little dirty
於 2024 年 4 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年4月4日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 優異

Jennifer

親子同遊
I was skeptical when the parking lot was shared with a Burger King and the outside of the side of the building didn’t look very nice for a Double Tree but I was beyond impressed. This was the best stay I’ve had in years! It was cleaner and the bed was more comfortable than a stay double the price at another establishment. The hallway was the quietest I’ve ever experienced and I was on the first floor! The staff was all very friendly and the warm cookies and water was such a nice touch at check in. I will definitely choose again!
於 2024 年 4 月住了 2 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年4月4日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 優異

Rhaenbow (Fayetteville)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Loved the breakfast but it was lacking in more dietary options
於 2024 年 3 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年4月1日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We will share your feedback with our staff. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 優異

Berenice

讚好：整潔度和設施服務
Excellent
於 2024 年 3 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年3月25日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

2/10 很差

LeeAnne

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2024 年 3 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年3月25日的回應
Thank you for sharing your feedback. We take all of our guests experiences very serious. We are sorry your stay was not up to your expectations.

10/10 優異

Steve (Chicago)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Gorgeous room, amazing shower and i loved I was able to pick my room
於 2024 年 3 月住了 2 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年3月19日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

6/10 一般

Jessica

家人同遊, 多人同遊
讚好：職員與服務
不滿：整潔度和設施服務
The people who work at this doubletree are really nice and helpful. The facilities in the common areas and the pool are really nice as well. I was very disappointed with the suite we rented. It need new carpets long ago and made the room smell bad. The walls and bathroom had scoffs all over the walls, the toilet leaked. Time for an update in the suite because at over $300 a night the condition of the room was embarrassing. We won’t be back to these suite rooms. Too bad because the people were great.
DoubleTree by Hilton Omaha Southwest Team 於 2024年3月18日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your candid feedback. We take every guests stay seriously, and we apologize for any inconvenience we may have cause you. We will share your comments with our team and work together on improving.

4/10 欠佳

Patrick

商務旅客
不滿：整潔度和住宿狀況
Dirty, sheets caused a rash on my body.
於 2024 年 3 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年3月15日的回應
Thank you for your candid feedback. We take every guest experience very seriously. We will share your feedback with our team and work to constantly improve. We apologize for any inconvenience this may have caused.

8/10 不錯

Kaylin

於 2024 年 3 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年3月25日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 優異

Jerry

家人同遊
讚好：整潔度、職員與服務和住宿狀況
As anticipated.
於 2024 年 3 月住了 1 晚
DoubleTree Omaha Southwest Team 於 2024年3月4日的回應
Thank you for choosing DoubleTree Omaha Southwest and for you kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

8/10 不錯

Nathan

於 2024 年 2 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年3月22日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

6/10 一般

Chad

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2024 年 2 月住了 1 晚
DoubleTree Omaha Southwest Team 於 2024年2月27日的回應
Thank you for choosing DoubleTree Omaha Southwest and for sharing your experience with us. We enjoyed having you as our guest. Please come back and visit us again soon!

4/10 欠佳

Ruben

親子同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
I got the king suite and was disappointed with the condition. The chair next to the couch was covered in mysterious white stains. Gross. The curtains were the same way. The bedding was fine. The bathroom door didn't have a way to stay closed. Overall disappointed since I paid extra to have a nice room with my family.
於 2024 年 2 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年2月26日的回應
Thank you for your candid feedback. We take our guests experience very serious and we apologize for any inconvenience we may have caused you. We will share your feedback with our team and work on correcting these issues. Thank you for choosing DoubleTree Omaha Southwest. We hope you will give us another opportunity in the future.

10/10 優異

Kim

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年2月21日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 優異

Rita

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay!
於 2024 年 2 月住了 3 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年2月19日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon.

2/10 很差

Grace

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Disgusting and awful
This hotel was absolutely foul. The first room we were given was not clean at all. There was filth all over the bathroom counters. The pillows had hair ALL over them from the previous guests. It was evident the room has not been turned over whatsoever. Disgusting. We went and politely asked for a new room, went to our new room, and it was a construction site. We thought we were being punkd…went down AGAIN to the front desk, were given a third room in which we just settled and went to bed. I’m not sure how this hotel is rated so highly. It was an awful experience. We requested a refund and were told they would make a “note” of it. Absurd.
The room we were given after requesting a new room due to its filth…
於 2024 年 2 月住了 1 晚
Doubletree Team 於 2024年2月7日的回應
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. Your comments have been taken very seriously, and we are deeply troubled to learn of the numerous issues you encountered, which do not reflect the high standards of service and cleanliness that we strive to uphold.We understand the importance of a clean and comfortable environment for our guests, and it is unacceptable that we fell short in meeting your expectations. Please rest assured that your concerns have been brought to the attention of our housekeeping and maintenance teams to ensure immediate corrective actions are taken to address these issues and prevent any recurrence in the future.We regret that we were not able to provide you with a seamless and enjoyable stay, and we apologize for any inconvenience or frustration this may have caused. Your feedback is invaluable to us as it helps us to identify areas for improvement and make the necessary changes to enhance the guest experience.Once again, we apologize for the negative experience you had, and we hope that you will consider giving us another opportunity to regain your trust and provide you with the exceptional service and hospitality that we are known for.

8/10 不錯

Daniel

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, clean room and convenient location. Highly recommend.
於 2024 年 1 月住了 3 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年2月2日的回應
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 優異

Lan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I was very happy staying at this hotel, thank you
DoubleTree by Hilton Omaha Southwest Team 於 2024年1月31日的回應
Thank you for Choosing DoubleTree by Hilton Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 優異

Kris

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年1月29日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and see us again soon!

10/10 優異

Theresa

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年1月26日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 優異

Logan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Conveniently located off I80
於 2024 年 1 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年1月25日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and see us again soon!

6/10 一般

DELIA (LAKEWOOD)

於 2024 年 1 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年1月21日的回應
Thank you for choosing DoubleTree Omaha Southwest and for leaving a review. We enjoyed having you as our guest. Please come back and visit us again soon!

8/10 不錯

Laura (commerce city)

於 2024 年 1 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年1月16日的回應
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind words. We enjoyed having you as our guest. Please come back and visit us again soon.

10/10 優異

Anne

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel!
This place was great! We stopped in Omaha due to bad weather on our drive back west. Great location, super friendly, professional and helpful staff. Great fitness center. Suite was cozy and had a beautiful bathroom. Would stay again!
於 2024 年 1 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年1月15日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Come back and visit us again soon!

10/10 優異

Nicholas

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年1月15日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Come back and visit us again soon!

10/10 優異

Glenda

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年1月15日的回應
Thank you for choosing DoubleTree Omaha Southwest and for your kind review. We enjoyed having you as our guest. Come back and visit us again soon!

6/10 一般

Charles

不滿：整潔度
Needs an All-around Refresh
This hotel once again is in need of a refresh. Massive stains on the room carpet, a deep clean needed in the bathroom, regrouting, reflooring and a better staff could make this place much better. It's on the downtrend of the remodel cycle and needs a refresh in a bad way.
於 2023 年 12 月住了 4 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年1月2日的回應
Thank you for your feedback and for choosing DoubleTree by Hilton Omaha Southwest. We take our guests feedback seriously and have some property improvements planned for 2024.

2/10 很差

Fernando

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Real Review!!!
Horrible check in experience, customer service offered refund that I have still not received. Considerating not even using hotel.com anymore bc of this
於 2023 年 12 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2024年1月2日的回應
We are sad to hear that we did not meet your expectations. Our staff will look into your request and take action. We apologize for any inconvenience this may have caused.

10/10 優異

Patty

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Michelle 於 2023年12月27日的回應
thank you for taking the time to rate us. your feedback is important to us.

6/10 一般

Cristina

親子同遊
讚好：整潔度、職員與服務和設施服務
於 2023 年 12 月住了 1 晚
Michelle 於 2023年12月27日的回應
thank you for taking the time to rate us. your feedback is important to us.

10/10 優異

Sylvia

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Honestly one of the nicest places i have stayed in! We took our girls for the weekend and it was really clean! Our only quam was that our mattress was very hard but that could be chalked up to the mattress possibly being new.
於 2023 年 12 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2023年12月18日的回應
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for sharing your experience with us. We enjoyed having you as our guest. Please come back and visit us again soon!

8/10 不錯

Gordon

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy to find, friendly staff, clean.
於 2023 年 12 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2023年12月18日的回應
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for sharing your experience with us. We enjoyed having you as our guest. Please come back and visit us again soon!

8/10 不錯

Sonya

於 2023 年 11 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2023年12月18日的回應
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for sharing your experience with us. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 優異

Catherine

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2023年12月11日的回應
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

10/10 優異

Brian

讚好：整潔度、職員與服務和住宿狀況
It was really clean and quiet.
於 2023 年 12 月住了 2 晚
Michelle 於 2023年12月5日的回應
thank you for taking the time to rate and share your feedback with us.

10/10 優異

Laurie

家人同遊
讚好：整潔度、設施服務和住宿狀況
The onsite restaurant was very convenient and good food.
於 2023 年 11 月住了 1 晚
Michelle 於 2023年12月5日的回應
thank you for taking the time to share your feedback with us.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Michelle 於 2023年12月5日的回應
thank you so much for your feedback. this is extremely important to us.

6/10 一般

Edward

家人同遊
不滿：設施服務
No complimentary coffee and music in bar was too loud for daytime
於 2023 年 11 月住了 1 晚
Michelle 於 2023年12月5日的回應
we do not have complimentary coffee in the lobby because it is complimentary in your guest room, and available 24/7 upon request

8/10 不錯

Stephanie

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Check in left much to be desired. It is amazing how a first impression can influence the rest of the stay. Facilities were nice. Bed was great. Room seemed clean except for the rug which had many stains that could be seen the next morning when we opened the blinds. Poor lighting, which was fine for computers but not for reading a book.
於 2023 年 11 月住了 1 晚
Michelle 於 2023年12月5日的回應
thank you for taking the time to share your feedback with us. we are in the process of updating guest rooms with brighter lighting and other much needed refurbishments.

10/10 優異

Kathy

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Right off the highway and close to places to eat.
於 2023 年 11 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2023年11月28日的回應
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!

8/10 不錯

Cristina

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
👍
於 2023 年 11 月住了 1 晚
DoubleTree by Hilton Omaha Southwest Team 於 2023年11月28日的回應
Thank you for choosing DoubleTree by Hilton Omaha Southwest and for your kind review. We enjoyed having you as our guest. Please come back and visit us again soon!