Onna Luxury Hotel

"Overall satisfied"

"We were truly grateful to your staff named Mona working on the front desk. She is amazing."

"Excellent service"

"Very spacious room, helpful staff (we met Michael and the French chef at the breakfast restaurant, they are really helpful and cheerful), wonderful view Except one of the staff at the reception assumed asian (myself) should speak Mandarin, cos he only knows Japanese and Mandarin, but very little English. My husband is from England and the staff insisted to speak to me in Mandarin. I guess as a paid customer we will have to do what's convenient for the staff not the other way round right? I hold a hk passport doesn't mean I HAVE to speak Mandarin or know this language. Never Assume, we speak Cantonese in HK. "

"A great place to unwind and relax. Rooms were clean and spacious, staff are lovely and helpful: limited English but they try. Thank you for a great stay. "