Terrible Experience - Avoid This Resort! Lice!!!
I had a really awful experience at this resort that I need to share. Just hours before our flight, I found lice in my daughter’s hair. I rushed to the pharmacy across from the hotel to buy shampoo, but then I had to wash her hair in the cold shower next to the pool because the hotel staff did not offer us any bathroom or appropriate space to handle the situation. It was incredibly stressful, especially since we were supposed to be enjoying our vacation.
What made it worse was that after I reported the issue, the hotel took 72 hours to tell me that our room was clean and insisted we didn’t get the lice from them. This denial was shocking and frustrating, especially since I was dealing with this problem right there at the hotel, and the staff showed no concern or support.
On top of all this, we were extra charged $38 a day for room cleaning, which I thought would include a proper standard of hygiene. Clearly, that was not the case.
I can't recommend this place. The lack of support from management during such a distressing time was completely unacceptable. If you're looking for a resort that truly cares about its guests, look elsewhere!