Ortsamt 1 Spa Hotel

"It was amazing! I did ask bellhop to deliver my luggage After dinner I stopped registration and my luggage was still there. I took my luggage back to my room. "

"Very family friendly place! Weather wasn't the greatest for our short stay, so we didn't enjoy the beach to the fullest, but it had plenty to do otherwise and all staff were kind and acommodating."

"Very comfortable hotel, spa was well furnished and quiet. Was a little dismayed to have a staff member open the door to the sauna and give a 5 minute lecture on the need to sit on towels while using it, towels were all brown from the benches afterwards. Excellent breakfast and outstanding shower. Rooms were a little hot and some air con would have been nice. Staff were very friendly and efficient. "

"Staff was very helpful and courteous."

"The hotel provided instructions for late arrival (if after 10:00 pm). I arrived at 9:05pm and the hotel was locked up and the late arrive instructions were useless (no code box as described), they would not answer my calls. I could not enter and it and was below freezing. I had to find another hotel with rooms open by foot. The next day the hotel manager would not accept responsibility and said the hotel registration closes at 8:30 - despite the letter I received the previous day clearly indicating 10:00. She would not offer a refund for my prepaid booking - despite it costing me $$$ to sleep elsewhere. If you are looking to book here - DON"T go to the Neptun - it is wonderful. RUN RUN AWAY from these unreasonable and dishonest hosts. "