Otaru Museum

We stayed here as a family, and overall it was a good experience with a few things to note. The room itself was very spacious definitely a big plus for families. There was plenty of sleeping space, which made everyone comfortable, though I do think the pillows could be improved for a better night’s sleep. I also wish there had been a larger table and more seating to better accommodate a family. Cleanliness was okay, but could use some improvement. I’m a bit particular when it comes to cleaning, and I did feel the need to wipe down surfaces myself with disinfectant wipes. That said, the staff truly stood out they were amazing. Check-in was smooth, and anytime we needed something, they were quick, helpful, and very accommodating. Hands down one of the best parts of our stay. The hotel itself is family-friendly in terms of room space and layout. However, the surrounding area may not feel as family-oriented. There are quite a few clubs nearby, and it gives off a bit of a red-light district vibe at night. If that doesn’t bother you, the location is actually very convenient right in the heart of downtown with plenty to do and see. Overall, a solid stay thanks to the space and incredible staff, with a few areas that could be improved.

The chalet is very spacious, bright, well maintained and fully equipped like a real home. All the utensil and cutlery in the kitchen are in very good condition. The beds are quite comfortable. There is only one thing I was not satisfied is there is no blackout curtains. Only blinds that block view but not light were installed. The sun rises near 4am in summer. I am a light sleeper and I would be awakened whenever the room began to turn brighter and ended up with insufficient sleep.

Nice place, helpful staff, reliable shuttle