The reception service at Carmocha restaurant is poor. They do not inform customers of available meal times in a timely manner, which not only causes waiting time but also results in poor service. It's terrible!
Feng
於 2024 年 10 月住了 1 晚
10/10 優異
Shih-Yun
家人同遊
2024 年 8 月 1 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Shih-Yun
於 2024 年 7 月住了 1 晚
10/10 優異
?
2024 年 7 月 17 日
?
於 2024 年 7 月住了 1 晚
10/10 優異
WEN
2024 年 5 月 31 日
WEN
於 2024 年 5 月住了 1 晚
2/10 很差
HUIWEN
親子同遊
2023 年 7 月 20 日
讚好:整潔度和職員與服務
不滿:住宿狀況
I booked for two bed one night. When I checked in they told me my room was unavailable. They can only offer me a queen bed with a very uncomfortable sofa bed. Honestly, the soda bed is very very very uncomfortable. The air condition was not work about 5 hours until 9:30pm the technical people came for fix. The cotton package was opened already. Felt upset. Because We paid around $400/per night.
HUIWEN
於 2023 年 7 月住了 1 晚
4/10 欠佳
Jennifer
親子同遊
2025 年 7 月 27 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The water activities and pools were great. The check-in was terrible! Took us 30 minutes to check-in because they had checked me in under someone’s else name. The rooms are gorgeous, but the AC unit in our room was extremely loud, we didn’t get good sleep because of it. Engineering was sent out to check on the AC and they said the horrible noises were “normal.” Not sure I’ll be coming back.
Jennifer
於 2025 年 7 月住了 2 晚
10/10 優異
Jose
家人同遊, 親子同遊
2025 年 7 月 27 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful resort! Staff is great. Food is great. Would definitely go back!
Jose
於 2025 年 7 月住了 2 晚
6/10 一般
Hoangmy (San Diego)
家人同遊
2025 年 7 月 26 日
Some of the server charged a 15% gratuity without your consent when you dine at their restaurants. Again, I think it was discrimination. Also, there was one particular gal who looks like she is in charge of seating customer at the Tia Carmen, she gave us dirty looks each time she sees us for no reason. I think she discrminates. They should fire her and hire someone who knows how to treat all guests with a smile. Also, they don’t have any control of their 18 and older pool. People bring in their kids without anyone monitoring. There were 4 other pools for kids yet people still think it’s ok to bring in kids in an 18 plus pool. The room we had was not cleaned appropriately and there was a sticky stain left on a table. We called to have someone come and wipe it and no one came. The AC broke down in the workout room with a broken equipment that did not get fixed for days. No one was managing it. It was over priced for the service received.
Hoangmy
於 2025 年 7 月住了 5 晚
10/10 優異
Stephanie (Wilmington)
親子同遊
2025 年 7 月 26 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We enjoyed the water park. Staff was friendly.
Stephanie
於 2025 年 7 月住了 2 晚
10/10 優異
laura
親子同遊
2025 年 7 月 26 日
讚好:整潔度、設施服務和住宿狀況
Omg every thing was great from the valet parking to all stuff in service love it definitely coming back got a great deal with expedia app room was definitely high quality love it love it thank you soo much.. my kids enjoy it pool omg when over my expectations… love it
laura
於 2025 年 7 月住了 1 晚
10/10 優異
Simran
家人同遊
2025 年 7 月 24 日
讚好:設施服務
This place is awesome. We spent all our time in the pool. The lazy river and slides are awesome for kiddos. Restaurant is great. Staff is super nice and accommodating. Great food places a short drive away. It’s a great stay for families.
Simran
於 2025 年 7 月住了 2 晚
8/10 不錯
stephanie
2025 年 7 月 24 日
讚好:整潔度、職員與服務和住宿狀況
Vey family friendly
stephanie
於 2025 年 7 月住了 2 晚
6/10 一般
Ada
家人同遊, 親子同遊, 伴侶同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I had a sleep deprivation incident on my wing. Apparently there were guest from a different party smoking weed in hotel to make alarm go off at 3:30 am. I was forced out of my room at that time with my kids. I had no sleep after and was to check out at 11 that day. I had a horrible headache from being abruptly woken rest of day and driving to my next destination was a nightmare and dangerous. All the hotel offered was a meal comp. That I had to decline cause I had to check out no be on road at 11. So all they offered was to wave a $48 resort fee. I thought I was there to rest and relax. I should have been offered a better comp for my inconvenience.
Ada
於 2025 年 7 月住了 1 晚
10/10 優異
Joseph
家人同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a beautiful property and great for families! Great food and service. Highly recommend!
Joseph
於 2025 年 7 月住了 6 晚
10/10 優異
Aleska
家人同遊
2025 年 7 月 22 日
讚好:整潔度、設施服務和住宿狀況
Clean Room
Aleska
於 2025 年 7 月住了 4 晚
8/10 不錯
Eric
伴侶同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The resort was definitely beautiful inside and out. I loved the different pool and food options. My only callout is the bar by the adult pool area closing so early on the weekends. It should at least be opened till 8 or 9. Being in the pool and having to walk inside for a drink that was outrageously priced was totally upsetting for me. The AC in our room wasn’t properly working so needed to call for assistance. Besides the two call outs, everything else was perfect, and I would definitely recommend this establishment to a friend.
Eric
於 2025 年 7 月住了 2 晚
10/10 優異
Cindy
家人同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great customer service and property was outstanding
Cindy
於 2025 年 7 月住了 3 晚
10/10 優異
Erika
伴侶同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Like all the amenities that they offer. The resort is also very clean.
Erika
於 2025 年 7 月住了 2 晚
10/10 優異
ALINA
親子同遊
2025 年 7 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was exceptionally nice. The towel service and complimentary items were refreshing. Loved the rooms. Will be back!
ALINA
於 2025 年 7 月住了 1 晚
10/10 優異
Maria
親子同遊
2025 年 7 月 21 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Need to upgrade the carpets and the room didn’t have cabinets to put the clothes and the door in the window didn’t open