Palwal Hotel with Pool

"The staff were exceptional. The club lounge was definitely worthwhile with afternoon tea and evening happy hour. The room was spacious, and very comfortable beds. The pool area was beautiful with cabanas and a spacious pool itself. Will absolutely stay here again!"

"Food in buffet could be better, however, overall experience was top notch"

"We loved our luxury stay here. It was very easy to get to from the airport, and then the staff took care of everything and made us very comfortable. We wanted to decompress for a day after a lot of travel and it was perfect. We really enjoyed the pool, the food and the service. Would come again. "

"I am a regular international traveler and have stayed at multiple Hilton properties globally—this was by far one of the worst experiences. I had prepaid for a 5-night stay at a premium rate. The property was in poor condition—under maintenance, rooms with a foul smell, and overall substandard upkeep. Despite this, I stayed for 3 nights due to time constraints. I then checked out early and did not use the remaining 2 nights. I was assured by hotel staff that this would be resolved when I returned, which is why I vacated the room. Had I been told otherwise, I would have continued using the room I had already paid for. I even returned for one night and requested a simple adjustment—accommodate one night from the unused stay and I was willing to forgo the other. Instead, I was made to pay additionally, while still receiving no refund for the 2 unused nights. The coordination between the hotel and Hotels.com was equally poor. Each blamed the other for non-response. After repeated follow-ups, they finally connected—only to deny the refund. I was left stranded with this decision on the day I returned, when I could have easily booked a better hotel had this been communicated earlier. To add to this, I was told they would “check cameras” to verify my movement—completely unacceptable. This reflects poorly not just on the hotel but also on Hotels.com. I request: * Refund for the 2 unused nights * A written apology from both the hotel and Hotels.com "

"Clean room"

"Had a nice experience staying in your hotel and it felt like home."

"Wonderful stay, sadly not long enough."

"Good"

"breakfast was good with all sort of varieties, hospitable staff, clean room and bathrooms , did not use spa . Was there only for one day."