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"I am a regular international traveler and have stayed at multiple Hilton properties globally—this was by far one of the worst experiences. I had prepaid for a 5-night stay at a premium rate. The property was in poor condition—under maintenance, rooms with a foul smell, and overall substandard upkeep. Despite this, I stayed for 3 nights due to time constraints. I then checked out early and did not use the remaining 2 nights. I was assured by hotel staff that this would be resolved when I returned, which is why I vacated the room. Had I been told otherwise, I would have continued using the room I had already paid for. I even returned for one night and requested a simple adjustment—accommodate one night from the unused stay and I was willing to forgo the other. Instead, I was made to pay additionally, while still receiving no refund for the 2 unused nights. The coordination between the hotel and Hotels.com was equally poor. Each blamed the other for non-response. After repeated follow-ups, they finally connected—only to deny the refund. I was left stranded with this decision on the day I returned, when I could have easily booked a better hotel had this been communicated earlier. To add to this, I was told they would “check cameras” to verify my movement—completely unacceptable. This reflects poorly not just on the hotel but also on Hotels.com. I request: * Refund for the 2 unused nights * A written apology from both the hotel and Hotels.com "

"I was impressed how every staff member tries to make your stay highly customised and experiential. I would like to acknowledge Abinabh from kitchen to ensure not only we are served but out kids were taught facts about cooking food. Thanks "

"Clean room"

"Had a nice experience staying in your hotel and it felt like home."

"Well maintained, well staffed. "

"Wonderful stay, sadly not long enough."

"Good"

"breakfast was good with all sort of varieties, hospitable staff, clean room and bathrooms , did not use spa . Was there only for one day."

"I had a perfect stay at the Sheraton - so much so that I came back the following week. The staff are absolutely wonderful and the pool is just a lovely bonus. Well equipped gym (not that I used it) and the rooms are great. Breakfast is fantastic. There’s a lovely shopping mall with cool bars and restaurants right next door. A great place to explore delhi. All the staff were fantastic, especially Kapish, Prince and Jeremy front of house. Prakash on the door, Kusum and Arjun in the restaurant and Guita in housekeeping!"