Paris Pavillon Vendome Hotels

"Maxime was especially helpful when we first arrived; thank you Maxime! Also, Daniella in the Club Lounge was very nice as were all of the staff in the Club Lounge on every day we were there. Fantastic! The breakfast buffet was wonderful and a great selection. If I had to mention anything that wasn't amazing, there were only 2 things. #1 The showers did not have any small shelf or anything at all to place your shampoo, conditioner, body wash, wash cloth, etc. You had to place them all on the floor of the shower. #2 The bacon at the breakfast was not great, not crispy at all, sort of chewy. But that may be a preference thing I suppose. All in all, the entire staff and property were amazing!!"

"Stayed at Residhome Paris Opéra and unfortunately had a poor experience with basic service and cleanliness. I requested hair conditioner multiple times over two days but never received it, despite vague and inconsistent explanations, (e.g., being told a “technician” was not available), which did not make sense for such a simple request. Housekeeping was inconsistent: soap and toilet paper were not refilled even after room cleaning, and only trash was removed. We also had to buy and use our own shampoo, conditioner, body wash, and tissues during part of our stay. Only one type of soap was provided for hand, body, and hair use, which is below expectations for a 4-star property. The room also felt dusty and not well cleaned. At one point, I was asked to go down to reception to verify whether items had been refilled, which was unreasonable. The in-room phone also did not work, so every request required physically going downstairs. Service varied depending on staff, making the experience inconsistent and unreliable. Overall, the lack of responsiveness, consistency, and cleanliness significantly impacted the stay. I would not recommend this hotel. The only positive aspect was its convenient location."

"Out of some of the drinks from the bar."

"A great person st the front desk Anny was very helpful "

"Breakfast was a delight"

"Room was clean but small. Very nice balcony. "

"Amazing location, nice clean rooms, and the staff were super friendly and helpful. Would absolutely stay at the Hotel Normandy again!"

"Great room - friendly staff - great breakfast. "

"It was great. Period."