"The key machine malfunctioned and we were without keys to our room. The front desk attendant let us in our 1st room. Upon leaving to get dinner, our door was stuck and we were trapped in our keyless room. We called the front desk only to discover that there was no maintenance to get us out. We were moved to another room, and still had no keys. However, upon resting - a strange man with his luggage came into our room. This startled us and he walked back out. This man had a key to our room that we didn’t. This is very disturbing and very disappointing, we have stayed here before and did not have any problems. We most likely will never return to this facility in the future."
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