Malvern People's Light Hotels

"The check-in staff member was pleasant and another employee kindly brought us an extra bedsheet when requested, so I do want to acknowledge that the staff we personally interacted with were courteous and helpful. Unfortunately, beyond that, this was genuinely the worst hotel experience I have ever had. The fire alarm went off twice during the night, making it nearly impossible to feel comfortable or safe. The hallways were filled with trash, including condom wrappers, and there were people literally sleeping on the hallway floors. There also appeared to be many individuals wandering the property who were not actual guests. Multiple people outside the entrances seemed heavily under the influence of drugs and were lingering around the building at all hours, which created a very unsafe atmosphere. The entire hotel smelled strongly of marijuana, especially throughout the hallways, and I was genuinely concerned about the safety of my vehicle overnight. While the room itself was not terrible, the overall environment completely outweighed that one positive. I would absolutely not recommend this hotel to a woman traveling alone, or honestly to anyone looking for a safe, clean, and comfortable stay. Management seriously needs to address security and prevent non-guests from freely roaming the premises."

"The whole property is dingy and run down. Pealing paint. Stained carpets. Surprising for a Hyatt property. "

"Staff were very helpful and breakfast buffet was quite good"

"They didn't have an employee for the shuttle at 5:30 but the decorator (I forgot his name) stepped in as the shuttle driver and was very nice and did an excellent job!"

"Never again"

"The property is very colorful and well decorated but it wasn’t very clean with dust bunnies on the ceiling and badly stained sheets and towels. They had a strong chemical smell so they had been washed. We had to ask for cups and towels for the room. The front desk was helpful and brought them to us."

"Loved the way we were greeted by staff, coffee machine is the bomb and the room was very nice - pull out couch did not have a blanket tho. "

"Molding missing, sheets not clean, and earring was found, carpet filthy."

"Overall it was poor"