“Extremely Disappointing Stay – Would Not Recommend
I recently spent seven nights at Village Cay Hotel & Marina in the British Virgin Islands, and unfortunately the experience was far below expectations — especially considering the high nightly rate.
The room was extremely dated, with visible stains and marks on the walls, floors, and even the towels. The towels themselves were old, rough, and honestly felt like they’d been in circulation far too long. Housekeeping standards were not what I……
“Room was not clean .., men facial hair all over sink .. bathroom was dirty. Toilet , floor, etc … smell very bad. Hopefully bed seats were clean. Front desk staff was friendly. Taxi staff was great .., bar and restaurant staff can use support with hospitality. Not approachable. No smile. On site shop was great. Cashier friendly!”
“Scrub Island is a top tier resort with beautiful amenities and amazing customer service from the time your flight lands, the ferry arrives to the dock, the check-in was flawless-even making sure our rooms were ready on time based on our arrival. Every staff member went above and beyond!”
“We stayed here for one night, and while the staff was very friendly and welcoming, our overall experience was disappointing.
We arrived late and decided to eat at the hotel restaurant. Unfortunately, the food was overpriced for what we received. The dining area also had several small flying bugs, which made it difficult to enjoy our meal. I understand it was an open-air setting, but it was still unpleasant.
The room itself was clean, but it felt outdated and not worth the price we paid. We……
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