Perth Phil's Frustration Hotels

"Clean room. Convenient location "

"Great spot in the heart of Scarborough esplanade, lovely room with ocean vista, comfy bed, unfortunately a few renovations going on but look forward to coming back when it’s had a refurbishment "

"Comfortable, close to shops and restaurants. "

"Great service, clean room and close to Elizabeth Quay "

"Lovely room, our TV wasn’t working but the staff came up very quickly to repair it while we went out to a concert. "

"They offer shuttle service from airport by phoning on arrival. After very long and delayed flight, I phoned at about 8pm local time, but no-one to take call so I left my name and number for call back. I tried again 10 minutes later. Again, no-one available. I tried a third time but no-one available. Being in a strange country, extremely tired after long flight, we had no choice but to get taxi. Cost $65. On check-in, I told receptionist who confirmed I had used correct number. She asked me to speak to manager next morning to arrange reimbursement. Apartment was OK and after a good night’s sleep, I spoke to manager. He checked my phone and confirmed that I had used the correct number 3 times. He even used my phone to dial the number and it rang on his desk. He apologised and promised to investigate, contact me by email and refund me with my out-of-pocket costs [which would be $55]. After a week, I emailed the company and the response really shocked me. He claimed there was no record of me contacting them [basically calling me a liar] even after seeing the calls on my phone. He said that he would “meet me half way” and credit me with 30 dollars. I replied that I did not accept this offer as we were $55 out-of-pocket. I got no response. After a few days I got a credit of 19p [30 cents] to my account. I contacted him again [very annoyed] and a further £15.81 [so total of about 30 dollars] was added to my account. I contacted manager again but no response. I would not recommend."

"Clean"

"We were staying for family bereavement. We had people / cars coming and going staff were great and very understanding. "

"Great location, property is tired, wallpaper peeling off the walls, stained carpet. The bed is great though."